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Resort Hyatt Zilara Cancun (Cancun, Mexico)


Resort Hyatt Zilara Cancun (Cancun, Mexico)

About Hyatt Zilara Cancun

Hyatt Zilara Cancun is an all-inclusive adult-only day spa and resort located in the heart of Cancun’s Hotel Zone. All of the resort suites include sea views, private balcony with hammock, free wireless internet, and king size beds with Egyptian cotton sheets. Modern en suite bathrooms with rain showers, hairdryer, coffee and tea making facilities, and 42” flat-screen television round off the list of features. The Hyatt Zilara Cancun offers free Wi-Fi, fitness centre, swimming pool with Olympic-size 25-metre lap lane, Jacuzzi, beach butler service, fitness centre,. The onsite spa is Cancun’s only ocean view full service spa offering breath-taking views of the Caribbean. There are six gourmet specialty international restaurants onsite. There are formal and casual restaurants open for breakfast, lunch and dinner. There is also a morning coffee house and beach bar. The resort is only 15-minutes away from downtown Cancun.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool
  • Spa
  • Parking
  • Pets(Unavailable)
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

Rating overview

trivago Rating Index based on 4035  reviews from:
  • Agoda(8.9/10)
  • LocationExcellent  (9.3 / 10)
  • RoomsExcellent  (8.7 / 10)
  • ServiceExcellent  (9.4 / 10)
  • CleanlinessExcellent  (9.6 / 10)
  • Value for moneyExcellent  (8.9 / 10)

Positive Reviews


Ocean views for all

First and foremost, guests have given the Hyatt Zilara Cancun top marks for its ocean views. These appear to be standard in all rooms, regardless of the location of your suite.


Adults-only and great for groups

Many guests noted that, in contrast to nearby resorts, this adults-only hotel has a much calmer atmosphere. While couples appear to be well-catered for here, guests traveling in larger groups note that the hotel and its staff were more than ready to meet their needs and were at no point overwhelmed by the size or demands of their parties.


Excellent staff ensures repeat guests

Repeat guests report returning to the hotel year after year, with many commenting that they are treated like family by staff. Many also comment on the hotel's overall excellence, with some guests struggling to find fault with their experience at the Hyatt Zilara Cancun.

Negative Reviews


Hot, hot, hot

There appears to an issue with air conditioning levels throughout the building. Guests commented that the lobby and restaurant areas were uncomfortably warm. Many also thought that the pool temperature was too high to ensure a refreshing dip.


Consistent cuisine, but...

On the whole, the quality of the food here was good, with guests raving about the coffee shop. However, many were left consistently unimpressed by the Asiana Restaurant. Some were also disappointed with the limited selection of wine and beer on offer, including an especially small selection of Mexican beers.


Lackluster nightlife

Visitors appeared to be somewhat underwhelmed by the evening entertainment options here. Many were left disappointed by the lack of variety and subdued atmosphere.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
  3. Sauna
  4. Hot tub
  5. Hot stone massage
Property amenities
  1. Café
  2. Arcade/Video games
  3. Entrance hall/lobby
  4. Express check-in
  5. Lift
  6. Gym
  7. Parking
  8. Terrace
  9. Porter service
  10. Hotel bar
  11. Beach bar
  12. Outdoor swimming pool
  1. Wheelchair accessible
Room amenities
  1. Balcony (upon inquiry)
  2. Bathtub (upon inquiry)
  3. Shower
  4. Ironing board
  5. Openable windows
  6. Television
  7. Hairdryer
  8. Central heating
  9. Air conditioning
  10. Cosmetic mirror
  11. Minibar
  12. Radio
Sports facilities
  1. Volleyball
  2. Pool table
  3. Golf course
  4. Fitness
  5. Tennis court
  6. Table tennis
  7. Yoga
Theme / Type
  1. Convention hotel
Food and beverage
  1. All inclusive (upon inquiry)
  2. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Blvd. Kukulcan KM 11.5, HZ Zona Hotelera , 77500 , Cancun , Mexico
Telephone: +52 998 881 5600 | Fax: +52 998 881 7399 | 

Frequently Asked Questions about Hyatt Zilara Cancun

  • Is there a pool area at Hyatt Zilara Cancun?

    Yes, Hyatt Zilara Cancun offers 2 pool areas.

  • Are pets allowed at Hyatt Zilara Cancun?

    No, Hyatt Zilara Cancun doesn’t allow pets.

  • Is parking available at Hyatt Zilara Cancun?

    Yes, Hyatt Zilara Cancun provides Parking for guests.

  • What time is check-in and check-out at Hyatt Zilara Cancun?

    Check-in at Hyatt Zilara Cancun is available from: . Check-out time is by .

  • Where is Hyatt Zilara Cancun located?

    Hyatt Zilara Cancun is located in Blvd. Kukulcan KM 11.5, HZ Zona Hotelera, 77500, Cancun, Mexico.

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