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    Resort Hyatt Zilara Cancun (Cancun, Mexico)

    Resort Hyatt Zilara Cancun (Cancun, Mexico)

    About Hyatt Zilara Cancun

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Spa
    • Parking
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    9.1
    trivago Rating Index based on 24013  reviews from:
    • Hotels.com(9.4/10),
    • Agoda(8.9/10)
    • LocationExcellent  (9.3 / 10)
    • RoomsExcellent  (8.7 / 10)
    • ServiceExcellent  (9.4 / 10)
    • CleanlinessExcellent  (9.6 / 10)
    • Value for moneyExcellent  (8.9 / 10)

    Positive Reviews

    positive:

    Ocean views for all

    First and foremost, guests have given the Hyatt Zilara Cancun top marks for its ocean views. These appear to be standard in all rooms, regardless of the location of your suite.

    positive:

    Adults-only and great for groups

    Many guests noted that, in contrast to nearby resorts, this adults-only hotel has a much calmer atmosphere. While couples appear to be well-catered for here, guests traveling in larger groups note that the hotel and its staff were more than ready to meet their needs and were at no point overwhelmed by the size or demands of their parties.

    positive:

    Excellent staff ensures repeat guests

    Repeat guests report returning to the hotel year after year, with many commenting that they are treated like family by staff. Many also comment on the hotel's overall excellence, with some guests struggling to find fault with their experience at the Hyatt Zilara Cancun.


    Negative Reviews

    negative:

    Hot, hot, hot

    There appears to an issue with air conditioning levels throughout the building. Guests commented that the lobby and restaurant areas were uncomfortably warm. Many also thought that the pool temperature was too high to ensure a refreshing dip.

    negative:

    Consistent cuisine, but...

    On the whole, the quality of the food here was good, with guests raving about the coffee shop. However, many were left consistently unimpressed by the Asiana Restaurant. Some were also disappointed with the limited selection of wine and beer on offer, including an especially small selection of Mexican beers.

    negative:

    Lackluster nightlife

    Visitors appeared to be somewhat underwhelmed by the evening entertainment options here. Many were left disappointed by the lack of variety and subdued atmosphere.


    All amenities

    Wellness / Spa
    1. Beauty salon
    2. Massage
    3. Sauna
    4. Hot tub
    5. Hot stone massage
    Property amenities
    1. Café
    2. Arcade/Video games
    3. Entrance hall/lobby
    4. Express check-in
    5. Lift
    6. Gym
    7. Hairdresser
    8. Parking
    9. Terrace
    10. Porter service
    11. Hotel bar
    12. Beach bar
    13. Outdoor swimming pool
    14. Conference rooms
    15. Non-smoking rooms
    16. Computer with Internet
    17. Restaurant
    18. 24-hour reception
    19. On-site boutique shopping
    20. Snack bar
    21. Beach
    22. Deck chairs
    23. Towels at the pool
    24. Laundry service
    25. Spa
    26. WiFi in public areas
    27. Room service
    28. Fax/Modem access
    29. Organised activities
    30. Car rental
    31. Concierge
    32. Airport shuttle
    33. Free WiFi in public areas
    34. ATM
    35. Valet parking
    36. Pool
    37. Luggage storage
    38. Daily housekeeping
    39. Housekeeping
    40. Free WiFi
    41. Breakfast
    42. Hand sanitizer provided
    43. Temperature screening
    44. Safe distance
    45. Response protocol
    46. Online check-in/check-out
    47. New safety protocols
    48. Cashless payment
    Accessibility
    1. Wheelchair accessible
    Room amenities
    1. Balcony
    2. Bathtub
    3. Shower
    4. Ironing board
    5. Openable windows
    6. Television
    7. Hairdryer
    8. Central heating
    9. Air conditioning
    10. Cosmetic mirror
    11. Minibar
    12. Radio
    13. Satellite TV
    14. Desk
    15. Sitting area
    16. Telephone
    17. Safe
    18. Cable TV
    19. WiFi
    20. Fridge
    21. Fan
    22. Hypoallergenic bedding
    23. Free WiFi (rooms)
    24. Coffee machine
    25. Flatscreen TV
    26. Closet
    Sports facilities
    1. Volleyball
    2. Pool table
    3. Golf course
    4. Fitness
    5. Tennis court
    6. Table tennis
    7. Yoga
    Theme / Type
    1. Convention hotel
    Food and beverage
    1. All inclusive (upon inquiry)
    2. Diabetic food
    Hotel characteristics
    1. Adults only

    Arrival / Departure

    1. Check in: 15:00
    2. Check out: 12:00

    Contact

    Blvd. Kukulcan KM 11.5, HZ Zona Hotelera,  77500,  Cancun,  Mexico
    Telephone: +52 998 881 5600 | Fax: +52 998 881 7399 | 

    Frequently Asked Questions about Hyatt Zilara Cancun

    • Is there a pool area at Hyatt Zilara Cancun?

      Yes, Hyatt Zilara Cancun offers 2 pool areas.

    • Are pets allowed at Hyatt Zilara Cancun?

      No, Hyatt Zilara Cancun doesn’t allow pets.

    • Is parking available at Hyatt Zilara Cancun?

      Yes, Hyatt Zilara Cancun provides Parking for guests.

    • What time is check-in and check-out at Hyatt Zilara Cancun?

      Check-in at Hyatt Zilara Cancun is available from: . Check-out time is by .

    • Where is Hyatt Zilara Cancun located?

      Hyatt Zilara Cancun is located in Blvd. Kukulcan KM 11.5, HZ Zona Hotelera, 77500, Cancun, Mexico.

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