Ocean View Cancun Arenas

This hotel offers a basic stay for travelers seeking an economical option, with its proximity to the sea being a notable feature, though its immediate beach area is often criticized. It is generally considered suitable for budget-conscious travelers who plan to spend most of their time exploring the area rather than staying on-site. While some guests find the rooms comfortable and the location convenient for accessing other parts of the city, many express significant disappointment with the "all-inclusive" concept, food quality, and overall service. To make the most of your stay, it is advisable to manage expectations regarding the all-inclusive offerings and be prepared for potential inconsistencies in service and amenities.

Facilities & Amenities
The hotel features two pools, which some guests find clean and pleasant, though others note the water can be cold and some tiles may be sharp due to a lack of maintenance. Wi-Fi connectivity is generally available in common areas and the restaurant, but its performance in guest rooms is often reported as unreliable or non-existent. A recurring complaint concerns the elevators, with many guests experiencing long waits or finding only one or two out of three in operation, often appearing dirty. Basic in-room amenities like a kettle, hairdryer, or mini-bar are typically not provided, and guests often have to request items like soap or towels, which are sometimes old or stained.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. While some describe the rooms as clean, spacious, and beautiful with comfortable beds, others report issues such as ants or cockroaches, a persistent musty smell, or mold in the bathroom. A significant and frequent complaint is the lack of hot water for showers, with some guests experiencing cold water for several days. Other concerns include broken air conditioning units that leak, non-functional room phones, stained linens, and broken door locks. Noise levels from hotel activities or neighboring rooms can also be an issue for some guests.

Dining & Food Quality
The dining experience receives overwhelmingly negative feedback. The buffet is frequently described as having very limited variety, with repetitive, bland, and often cold food options, primarily consisting of basic dishes like chicken, potatoes, rice, and beans. Many guests report a lack of seafood and fresh fruit. The snacks provided are often criticized for poor quality, limited availability, and long queues. The bar service is also a point of contention, with guests complaining about low-quality, watered-down alcohol, limited bar hours (often closing by 10 PM), and long waits due to insufficient staff. Some guests even reported food poisoning.

Location & Accessibility
The hotel's location is generally considered convenient for exploring the wider area, with easy access to public transportation like buses that can take guests to other beaches and attractions. It is situated near a market for quick purchases. However, the hotel's immediate beachfront is a major point of dissatisfaction. It is consistently described as very small, often dirty, and heavily affected by sargassum (seaweed), making it unsuitable for swimming or relaxation. Some guests also note the presence of rocks in the water and that the area is close to a port, impacting the overall beach experience.

Staff & Service
The staff and service receive highly mixed reviews. Many guests report negative experiences with reception staff, describing them as rude, unhelpful, apathetic, slow during check-in and check-out, and sometimes preoccupied with personal phones. Conversely, many reviews praise the waiters, bartenders, housekeeping, and lifeguards for their friendly staff, attentive service, and helpfulness. Specific individuals are often highlighted for their excellent demeanor and willingness to assist. However, the overall impression of service is often marred by the negative interactions at the front desk and perceived preferential treatment towards certain guests.

Additional Information
A significant point of contention for many guests is the hotel's interpretation of an all-inclusive package, which often falls short of expectations. Guests frequently report unexpected extra charges for items like bottled water or coffee outside of breakfast hours, and that the included alcoholic beverages are of very low quality. The hotel's check-out policy is also a common complaint; guests are required to vacate rooms by 12 PM, and their wristbands are removed immediately, preventing further use of hotel facilities or access to food and drinks without additional payment. Some guests also mention encountering individuals in the lobby attempting to sell timeshare memberships.