Residence Inn by Marriott Cancun Hotel Zone

This hotel is highly regarded for its spacious rooms equipped with kitchenettes, providing a comfortable and home-like atmosphere for guests. Its signature feature is the impressive rooftop pool area offering beautiful views, making it a memorable spot for relaxation. The hotel is particularly well-suited for families seeking ample space and amenities, business travelers needing a quiet and functional environment, and travelers with early or late flights due to its convenient proximity to the airport. Many guests appreciate the overall value, especially with the included breakfast. To make the most of your stay, it is advisable to arrange for ride-share services or rent a car, as the hotel's location necessitates private transportation for exploring the area.

Facilities & Amenities
Guests frequently highlight the well-appointed kitchenettes or full kitchens within the rooms, which include a refrigerator, microwave, dishwasher, toaster, and coffee maker, offering convenience for longer stays or self-catering. The hotel boasts attractive rooftop pools that provide scenic views, though some guests noted issues with water temperature or occasional cleaning. A fitness center is available and generally described as well-equipped. While Wi-Fi is provided, some guests experienced issues with room keys and elevators. A small convenience store is located in the lobby for quick purchases, though items can be expensive. Laundry facilities are available for a fee, and ice machines are also on-site for guest use. Ample and secure parking is a significant advantage for those with vehicles.

Cleanliness & Room Comfort
The rooms are consistently praised for being clean, spacious, and modern, often described as feeling new and well-maintained. Guests frequently commend the comfortable beds and soft linens, ensuring a restful night's sleep. Rooms typically feature large TVs, spacious bathrooms, and some include balconies offering various views. While generally quiet, some guests reported AC noise or traffic sounds depending on the room's orientation. Isolated concerns included occasional mold smell on the first floor, minor water damage or leaks in some areas, and instances where stains were noted. Most guests found the in-room amenities, such as irons and hair dryers, to be convenient, though the provision of complimentary water was often limited to arrival.

Dining & Food Quality
The complimentary breakfast receives mixed feedback. Most guests appreciate that it is included, but many describe the options as basic, limited, and repetitive, with some finding the food cold or the coffee quality lacking. Issues with replenishment of food, cutlery, and glasses are frequently mentioned, especially during busy periods, leading to a crowded breakfast area. Conversely, the rooftop bar and restaurant generally receive positive comments for their good food, including burgers and tacos, and pleasant atmosphere with nice views. However, some guests noted slow service and limited hours for the rooftop dining, and there are very few other dining options within walking distance, making the hotel's offerings crucial for meals.

Location & Accessibility
The hotel's location is a prominent topic, praised for its close proximity to the airport, making it ideal for arrivals and departures. However, it is also frequently noted as being isolated from the main hotel zone, attractions, and restaurants. A significant point of feedback is the no direct beach access, despite being in the hotel zone. Public transport is not directly accessible, requiring a considerable walk to the nearest bus stop. Consequently, reliance on Uber or taxi services is essential for getting around, which can be costly. While a hotel shuttle is offered to certain points, its availability is limited by hours, capacity, and sometimes days of the week, often being one-way. Ample and secure parking is available on-site, which is a major benefit for guests with their own vehicles.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the professional and courteous demeanor of the team, from the front desk to the rooftop bar. The check-in process is generally described as easy and efficient. However, feedback on housekeeping is mixed; while some commend the cleanliness, others reported issues with lack of daily cleaning, inconsistent replenishment of towels and amenities, or not emptying trash. The concierge service also garnered varied comments, with some finding them very helpful for booking tours, while others felt they were primarily focused on sales. Overall, the positive interactions with the staff significantly contribute to a pleasant guest experience.

Additional Information
The hotel is well-suited for long-term stays due to its comprehensive in-room amenities, offering a comfortable base for extended visits. It maintains a quiet atmosphere, making it a good choice for those seeking relaxation rather than a party environment. Guests should be aware that water availability is limited, with only one complimentary bottle often provided upon arrival, and subsequent bottles are expensive to purchase. The hotel has a pet-friendly policy, though finding suitable outdoor areas nearby for pets can be challenging. For non-guests, a day pass is available to access the facilities. Some guests reported issues with AC units not functioning optimally or being noisy, and occasional problems with room keys needing frequent re-activation.