Sunset Marina Resort & Yacht Club

This hotel offers a tranquil escape, distinguished by its serene lagoon-side location and convenient access to sister properties on the beach via a complimentary water taxi. It is an ideal choice for couples and families seeking a relaxing getaway rather than a lively party atmosphere, with many guests appreciating the quiet evenings and beautiful sunset views. The hotel consistently receives high praise for its exceptionally friendly and attentive staff and the spacious, comfortable rooms. While the food quality receives mixed reviews, the overall experience is often described as a hidden gem. To make the most of your stay, consider utilizing the water taxi for beach access and exploring the diverse dining options available both on-site and at the affiliated resorts.

Facilities & Amenities
The hotel provides a range of amenities designed for relaxation and enjoyment. Guests frequently highlight the inviting pool area, which features a swim-up bar and a small water slide, offering a pleasant environment for both adults and children. A hot tub is also available near the lagoon, though some guests found its jets to be quite strong. For convenience, the hotel offers a Kids Zone for younger guests and provides kayaks for use on the lagoon, though guests are advised of the presence of alligators. While Wi-Fi is available, some guests noted it could be slow in their rooms. The hotel also facilitates easy movement between its properties with a reliable water taxi service to sister resorts.

Cleanliness & Room Comfort
Guests consistently commend the cleanliness and comfort of the accommodations. Rooms are frequently described as spacious and well-maintained, often featuring a multi-tiered layout that includes a kitchenette equipped with a microwave, fridge, and coffee maker. Many rooms boast a balcony jacuzzi and offer stunning lagoon views, enhancing the overall experience. The comfortable beds and fluffy towels contribute to a restful stay, and the air conditioning is generally effective. While most guests find the rooms quiet, some have noted thin walls or occasional road noise. A few isolated comments mentioned a "stunch smell" or minor issues with mold/mildew, but these were not widespread concerns.

Dining & Food Quality
Feedback on dining and food quality is notably mixed. Most guests praise the breakfast buffet for its variety and the popular omelet bar. The Asian restaurant is frequently highlighted as a standout for its delicious offerings and Teppanyaki experience. Many guests found the food to be fresh, delicious, and of good quality, appreciating the waiter service for other meals. However, some guests expressed disappointment, describing the general food quality as awful, not great, or limited in variety, with some dishes being cold or overly salty. Similarly, while many enjoyed the drinks, some found them to be of lower quality. The snack bar and room service are generally well-regarded for convenience and taste.

Location & Accessibility
The hotel's lagoon-side location provides a serene setting with picturesque views, though it means direct beach access is not available on-site. To compensate, the hotel offers a convenient water taxi service that transports guests to its sister resorts located directly on the beach, allowing them to enjoy the oceanfront amenities. The hotel is also well-situated for exploring the area, with public transportation and the ferry to Isla Mujeres within easy walking distance. An OXXO convenience store and a pharmacy are conveniently located across the street. While the lagoon offers beautiful scenery, guests are advised that swimming is not permitted due to the presence of alligators. Parking is available for those with vehicles.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, attentiveness, and professionalism. Guests frequently highlight the warm welcome and the staff's willingness to go above and beyond to ensure a pleasant stay. The quick check-in process is often mentioned, contributing to a smooth arrival. The housekeeping team is praised for maintaining spotless and well-stocked rooms. The animation staff is particularly commended for their engaging activities and positive energy, making guests feel included and entertained. While most interactions are positive, a few guests experienced disorganization with the concierge regarding sales presentations, but overall, the service is a major highlight of the guest experience.

Additional Information
Guests should be aware that while the hotel offers access to its sister resorts, the all-inclusive option typically does not extend to food and drinks at these other properties, requiring separate payment. The hotel maintains a generally quiet atmosphere, making it suitable for those seeking relaxation rather than a vibrant party scene. Some guests noted that the advertised five-day trip packages effectively translate to three full days due to travel time on arrival and departure days. There is a timeshare presentation that guests may be encouraged to attend, which can occupy a significant portion of a day, though some found the pressure to be low. A medical consultation fee is also mentioned by some guests.