Imperia Hotel & Suites Terrebonne

This hotel is widely praised for its excellent staff and a welcoming atmosphere that makes guests feel at home. Its signature feature is its well-regarded on-site restaurant, which consistently receives high marks for its food quality and ambiance. The hotel is an ideal fit for business travelers due to its convenient location and amenities, as well as families and couples seeking a comfortable and clean stay. Many guests highlight the spacious and comfortable rooms, contributing to a restful experience. To ensure a smooth stay, it is advisable to clarify the hotel's specific housekeeping policy upon arrival, as it differs from traditional daily service, and be aware of potential noise from events, especially on weekends.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The fitness center is generally well-equipped, providing options for guests to maintain their routines, although some found the lighting unusual. The indoor pool is available for relaxation, but many guests noted it is quite small and some found it to be old or in need of maintenance, with occasional issues like the sauna not functioning or being dirty. Some guests appreciated the presence of EV charging stations, though a few reported them not being operational. While a minibar is present in rooms, its contents often occupy space guests would prefer for their own items.

Cleanliness & Room Comfort
Guests frequently commend the hotel's overall cleanliness, describing rooms as very clean and well-maintained upon arrival, with a pleasant smell. The beds and pillows are consistently praised for being comfortable, ensuring a good night's sleep. However, feedback on daily room cleaning is a significant point of contention; most guests reported that housekeeping is only provided upon request, leading to issues like unmade beds, overflowing trash, and a lack of fresh towels unless specifically requested. Some rooms experienced noisy air conditioning units, and a few guests reported issues with low water pressure in the shower or drainage problems. Some found the rooms to be small or noted a lack of accessible power outlets near the bed.

Dining & Food Quality
The hotel's on-site restaurant is a major highlight for many guests, consistently receiving praise for its excellent food quality and pleasant atmosphere. The breakfast options are frequently described as delicious, impeccable, and varied, offering a great start to the day. The bar and bistro areas are also appreciated for their ambiance. While the food generally receives high marks, some guests experienced issues with the restaurant service, citing it as slow, inattentive, or noting that food was served lukewarm or cold. A few guests were disappointed to find the restaurant closed on certain days, limiting their dining options within the hotel.

Location & Accessibility
The hotel boasts a highly convenient and central location, particularly for those traveling by car, with easy access to major highways. This makes it an excellent base for exploring the surrounding area and reaching various destinations. Guests appreciate its proximity to local attractions, dining options, and specific points of interest like a nearby clinic. Parking is readily available, often free of charge, which is a significant convenience for travelers. While generally considered a quiet area, some guests noted occasional noise from the adjacent highway or from large events hosted at the hotel, which could impact the tranquility of their stay.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly, polite, courteous, and professional. Many guests highlighted their helpfulness and attentiveness, contributing significantly to a positive experience. The check-in and check-out processes are generally described as quick and efficient. However, some guests reported instances of unresponsiveness from staff regarding specific requests, particularly concerning room cleaning or maintenance issues. There were also isolated reports of staff being less accommodating or professional, especially when dealing with complaints or specific needs like providing extra towels.

Additional Information
Guests should be aware that the hotel has a policy where housekeeping services are typically provided only upon request, which can be a surprise for those expecting daily cleaning. A deposit is required upon check-in, which some guests found unexpected and lacked clear communication prior to arrival. The hotel frequently hosts large events like weddings or Christmas parties, which can lead to increased noise levels and parking challenges, particularly on weekends. Many guests expressed dissatisfaction with being charged for items like bottled water from the in-room minibar, feeling that such basic amenities should be complimentary, especially given the room rates.