Best Western Laval-Montreal

This hotel is consistently praised for its cleanliness and the friendly, attentive staff who contribute significantly to a positive guest experience. Its modern, recently renovated interiors and a unique design featuring interior balconies overlooking a central common area create a distinctive atmosphere. The hotel is particularly well-suited for families due to its amenities like the pool and complimentary breakfast, making it a convenient base for exploring the area. Business travelers and couples also find it appealing for its comfortable accommodations and efficient service. To ensure a restful stay, guests might consider requesting a room away from the central breakfast area or the highway, as some noise can occasionally be a factor.

Facilities & Amenities
Guests frequently highlight the hotel's heated pool as a popular amenity, noting its cleanliness and suitability for families, though it can get busy and has specific closing times. The hotel also offers a fitness center, which some guests found small or noted issues with equipment, while others appreciated its availability. Free Wi-Fi is provided and generally reported as reliable. Ample free parking is a significant convenience for guests traveling by car. The hotel's common areas, including a business center, are available, though some guests noted that certain lounge spaces were occasionally cordoned off or had echo issues.

Cleanliness & Room Comfort
The cleanliness of the rooms is a recurring positive theme, with many guests describing them as spotless, fresh, and well-maintained. Feedback on bed comfort is mixed; most guests found the beds comfortable, ensuring a good night's sleep, while some reported mattresses being too soft or lumpy. Noise levels varied, with some rooms experiencing sound from the highway, the central common area, or children in hallways, though many rooms were described as quiet. Rooms are generally considered spacious, and amenities like a mini-fridge and coffee maker are appreciated. Some guests noted minor issues such as non-functioning air conditioning in a few instances or concerns about shower design.

Dining & Food Quality
The complimentary breakfast receives varied feedback but is generally seen as a convenient and satisfactory offering. Most guests appreciate the breakfast variety, which includes hot items like eggs and bacon, and is regularly replenished by attentive staff. However, some guests found the food quality to be basic or lacking in certain options like fresh fruit or pastries, and a few noted hygiene concerns with serving equipment. The breakfast hours, especially on weekdays, were considered early by some. The hotel does not feature an on-site restaurant for lunch or dinner, nor does it have a bar, which some guests found inconvenient for evening dining or socializing.

Location & Accessibility
The hotel's location is often described as convenient due to its easy highway access, making it suitable for those traveling by car to Montreal or surrounding areas. It is situated near a large shopping mall, providing options for shopping and dining within a short drive. However, the hotel is in an industrial area, meaning there are no restaurants or attractions within walking distance, necessitating a car for most outings. Despite being close to the highway, many guests found the hotel surprisingly quiet. The availability of free parking is a significant advantage for guests.

Staff & Service
The friendly staff consistently receives high praise, with guests frequently highlighting their helpfulness, professionalism, and welcoming demeanor from check-in to departure. The smooth check-in process is often mentioned, contributing to a positive first impression. Guests appreciate the attentive service provided by front desk and breakfast attendants, who are often described as going above and beyond to assist with requests or provide local information. While housekeeping is not daily, guests can request fresh towels and room servicing, and staff are generally responsive to these needs.

Additional Information
Guests should be aware of the deposit policy upon check-in, which some found unexpected or experienced issues with the refund process. An early check-in fee may also apply. The hotel does not typically provide glassware in rooms, and some guests noted the absence of amenities like robes or flip-flops. While the hotel generally maintains a pet-friendly policy, some guests encountered challenges with finding suitable outdoor areas for pets. The hotel's interior design, featuring balconies overlooking the central area, is unique, but some guests found the pool area to be quite visible from these vantage points.