Radisson Hotel Montreal Airport

This hotel is currently undergoing extensive renovations, a signature feature that significantly shapes the guest experience. While some guests appreciate the updated rooms and the potential of the pool area, the ongoing work has led to mixed feedback regarding overall cleanliness and noise levels. The staff receives highly varied reviews, with some praising their helpfulness and others noting issues with service. The hotel's proximity to the airport, coupled with its shuttle service, makes it a suitable choice for budget-conscious travelers seeking convenience for layovers or early flights. Families might find the pool appealing, though its availability is inconsistent. Business travelers could also consider it for a quick stopover. To ensure a more comfortable stay, it is advisable to inquire about the current status of renovations and pool access, and to request a room situated away from active construction zones.

Facilities & Amenities
The hotel features an indoor pool that is a major draw, often praised for its clean, heated water and tropical ambiance, complete with palm trees. However, many guests express disappointment as the pool frequently has limited operating hours, often only opening on weekends or when a lifeguard is present, contrary to expectations. A fitness center is available, equipped with older but functional machines, and some guests noted the presence of a sauna and steam room. Complimentary Wi-Fi is offered, though its speed and reliability can be inconsistent, with some reporting very slow connections. A convenient airport shuttle service is provided, which most guests find helpful, despite occasional long wait times. For recreation, there is a games area with ping pong, pool tables, and air hockey, though some equipment issues like missing balls or payment problems have been reported. A laundry machine is on-site, but some guests found them dirty and ineffective. A gift shop is also available.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many rooms are described as newly renovated, clean, and impeccable, a significant number of guests reported issues such as dirty floors, unvacuumed carpets, grime in bathrooms, and a pervasive musty or moldy smell. Some even encountered cockroaches or mice. The beds are generally praised for being comfortable, ensuring a restful sleep. However, the overall room condition varies, with some units appearing outdated or showing signs of wear like cracked doors, broken phones, or peeling paint. In-room amenities like coffee makers and refrigerators are sometimes missing or non-functional. A common observation is the sink being located outside the main bathroom area. Noise levels are a frequent complaint, with thin walls leading to disturbances from corridor activity, the pool area, and ongoing construction, impacting guest tranquility.

Dining & Food Quality
Feedback on dining and food quality is quite varied. The breakfast receives mixed reviews; some guests describe it as delicious with an excellent buffet and an omelette chef, offering a good variety of options. However, others found it to be cold, underwhelming, or bland, and noted that it was not included in the room rate and could be quite expensive. The on-site restaurant and bar also elicit diverse opinions. While some guests enjoyed good food quality, particularly the burgers, and appreciated the service, others reported a limited menu, cold or poor quality dishes, or found the facilities closed unexpectedly early or entirely due to staff strikes. Room service is generally reported as unavailable. In-room coffee or kettles are sometimes missing, and the quality of the provided coffee can be inconsistent.

Location & Accessibility
The hotel's location is primarily valued for its proximity to the airport, making it a convenient choice for travelers with early flights or layovers. A complimentary airport shuttle service further enhances accessibility to and from the airport. However, the hotel is situated quite far from major city attractions, requiring guests to rely on transportation to explore downtown areas. For those preferring public transport, a public bus route passes directly by the hotel, offering connections to the metro system. Parking availability receives mixed comments; some guests report it as free, while others were charged a daily fee, and some noted a deposit requirement. There have also been concerns raised about car theft from the parking lot. Additionally, ongoing road construction in the vicinity can make accessing the hotel by car challenging.

Staff & Service
Feedback regarding staff and service is highly polarized. Many guests commend the staff for being welcoming, courteous, helpful, friendly, professional, and accommodating, often highlighting their quick response to requests and attentive service, particularly from front desk, restaurant, and shuttle personnel. However, a significant number of reviews describe negative experiences, citing staff as unhelpful, rude, unprofessional, dismissive, or even hostile, with some instances of guests feeling ignored or having requests denied. The check-in and check-out process can be inconsistent; some report it as smooth and quick, while others faced long queues, disorganization, and issues with reservation management, including overbooking. Housekeeping service also varies, with some guests noting rooms were not cleaned regularly or towels were not replaced. Some guests reported staff refusing to assist with luggage.

Additional Information
Guests should be aware that the hotel is undergoing extensive renovations, which can lead to temporary reception areas, construction noise, and dust, impacting the overall stay. A recurring issue is overbooking, where guests with prepaid reservations have found their rooms unavailable upon arrival, resulting in long waits and transfers to alternative accommodations. Some services, including the restaurant and pool, have been unexpectedly affected by staff strikes, leading to closures and limited amenities. The hotel reportedly houses refugees, which some guests noted influenced the atmosphere, noise levels, and perceived security, though this is not an official hotel policy. Guests have also reported unexpected charges, such as a destination fee or hospitality tax, and issues with double billing for rooms or parking. The hotel maintains a pet-friendly policy, but finding suitable outdoor areas for pets can be challenging. Concerns about general security have been raised, including low lighting in common areas and instances of car theft from the parking lot.