Days Inn by Wyndham Montreal East

This hotel is primarily noted for its convenient location with easy highway access and secure gated parking, making it a practical choice for road trippers and budget-conscious travelers seeking a quick stopover. While some guests find the rooms clean and the staff friendly, many others report significant issues with noise and overall room comfort. The hotel is generally not recommended for families or those desiring a tranquil environment due to prevalent noise complaints and often small room sizes. Guests frequently highlight the hotel's affordability as a key draw, though this is often balanced against concerns about the property's dated appearance and the need for renovations. To enhance your stay, it is advisable to confirm your room type upon arrival, consider requesting a room on an upper floor away from main hallways to mitigate noise, and clarify the deposit policy at check-in to avoid any misunderstandings regarding charges.

Facilities & Amenities
The hotel offers several amenities, though guest experiences vary. Many appreciate the gated parking which provides a sense of security for vehicles. Free Wi-Fi is generally available, allowing guests to stay connected, and some rooms are equipped with convenient USB chargers. For those with electric vehicles, an EV car charger is a notable facility. However, a recurring complaint is the absence of a microwave in individual rooms, with some guests noting that these are only available in shared hallway areas. The in-room coffee makers are often described as insufficient, providing too few coffee packets or not heating water adequately. While a TV is present in rooms, some guests found it too small or the internet connection unreliable for streaming. The hotel also has a restaurant on-site, but feedback on its quality and atmosphere is mixed. An elevator is available, though some guests found the hallways leading to rooms confusing or maze-like.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While some guests describe their rooms as clean and even spacious, a significant number report issues with dirty conditions, including mold in bathrooms, stains on walls and floors, and uncleaned surfaces. The beds are a frequent point of contention; many find them uncomfortable, describing them as squeaky, old, or having springs that can be felt, leading to restless nights. Noise is a pervasive problem, with many guests complaining about poor insulation that allows sounds from adjacent rooms, hallways, and even street noise to be clearly heard. Bathroom facilities also receive varied comments; some are described as nice, but others are criticized for being small, having low water pressure, or lacking hot water. Issues like non-working toilets, insufficient space for toiletries, and broken fixtures are also mentioned. The AC units are frequently cited as being old and noisy, further impacting sleep quality.

Dining & Food Quality
Feedback regarding dining options and food quality at the hotel is largely negative, particularly concerning breakfast. Many guests express disappointment that breakfast is not included, despite some booking confirmations indicating otherwise, and find the optional paid breakfast to be overpriced. The breakfast variety and food quality are frequently criticized, with mentions of limited options such as hot dog sausages, only croissants for children, and a lack of standard items like cheese or yogurt. Some guests report issues with the coffee not being hot enough or being served in an unappealing manner. While there is a restaurant on-site, its atmosphere and service receive mixed reviews, with some guests noting it functions as a shisha lounge and others experiencing issues like food running out or perceived discrimination. Overall, the dining experience does not meet guest expectations, leading many to seek meal options elsewhere.

Location & Accessibility
The hotel's location is primarily highlighted for its easy access to the highway, making it convenient for travelers arriving by car and those needing to quickly navigate the area. The availability of gated parking is a significant positive for many guests, providing security for their vehicles. However, opinions diverge sharply on its proximity to attractions. While some reviews vaguely mention being near tourist spots, a substantial number of guests find the hotel to be quite far from downtown and major attractions, necessitating car travel or reliance on public transportation which is described as not always straightforward. The surrounding area is occasionally noted as being less appealing or experiencing traffic congestion due to ongoing roadworks. Overall, the hotel is best suited for those prioritizing direct highway connectivity and secure parking over walking access to city sights.

Staff & Service
Guest experiences with staff and service are highly varied, ranging from very positive to extremely negative. Many guests praise the friendly staff for being helpful and accommodating, particularly highlighting quick check-in and check-out processes. Some instances of family-friendly service are noted, such as room upgrades for those with children. However, a significant number of reviews describe staff as rude, unprofessional, and unhelpful, particularly at the front desk. Recurring issues include staff being indifferent to complaints, refusing to cancel reservations, or exhibiting poor communication. Problems with deposit holds are frequently mentioned, with guests reporting difficulties in getting their security deposits returned promptly or being charged for alleged smoking. Housekeeping service also receives mixed feedback, with some guests finding it attentive while others report insufficient towel provision, uncleaned rooms, or staff entering without warning.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. A major point of contention for many guests is the hotel's deposit policy, with numerous complaints about $200 security deposits being held for extended periods or not being returned, sometimes linked to unverified claims of smoking in rooms. The hotel also faces frequent issues with fire alarms sounding multiple times during the night, causing significant disruption and concern among guests. Many reviews highlight the property's dated condition and urgent need for renovations across various areas, including rooms, hallways, and common spaces. Guests also report discrepancies between booked room types and those provided upon arrival, leading to frustration. While some guests appreciate the value for money, others feel the hotel is overpriced given its condition and service issues.