Ramada by Wyndham Laval

The hotel's convenient location near major highways and local amenities stands out as a primary draw, making it a practical choice for travelers seeking easy access to the area. However, guest experiences are highly varied, particularly concerning room quality and cleanliness, which often fall short of expectations set by online photos. While some guests praise the staff's friendliness, others report significant issues with problem resolution and communication. The overall value for money is frequently questioned, with many feeling the price does not align with the provided quality. Noise levels, both from within the hotel and external sources, are also a recurring concern. This hotel is best suited for short-stay guests or travelers passing through who prioritize accessibility. To enhance your stay, it is advisable to specifically request a renovated room upon booking and to confirm all charges, especially any security deposits, upfront. Bringing earplugs might also be beneficial for a more restful night.

Facilities & Amenities
Guests generally appreciate the readily available parking at the hotel, providing convenience for those traveling by car. The provision of free Wi-Fi is also a welcome amenity, though some guests have reported issues with its reliability. For quick refreshments, a hot beverage machine offering coffee and hot chocolate, along with ice machines and vending machines, are available in common areas. However, many guests note a lack of certain in-room amenities, such as an in-room coffee maker, a microwave, or a hairdryer, which can be inconvenient. Furthermore, some reviews indicate problems with the refrigerator in rooms, with instances of them not functioning correctly or being unclean upon arrival. These inconsistencies in amenity provision can impact the overall guest experience.

Cleanliness & Room Comfort
Cleanliness and room condition are highly inconsistent, leading to mixed guest feedback. While some guests found their rooms to be spacious and clean, particularly in renovated rooms with floating floors, a significant number reported issues such as hair in beds, dust, and dirty sheets. A major concern highlighted by multiple reviews is the presence of bed bugs in specific rooms, which severely impacted guest comfort and well-being. Many rooms are described as old and worn, with peeling wallpaper, broken blinds that compromise privacy and light control, and an pervasive musty smell or cigarette odor. Noise levels are frequently mentioned, stemming from noisy air conditioning units, thin walls allowing sound from neighbors, and external sources. Guests also reported issues with bed comfort, citing uncomfortable mattresses and a lack of adequate blankets or small towels. Furthermore, some guests noted a lack of daily maid service for longer stays.

Dining & Food Quality
Guest feedback on dining options primarily focuses on the complimentary breakfast. Most guests describe the breakfast as basic and minimalist, often consisting of cold eggs and lacking hot protein options, leading some to find it disappointing and not worth the anticipation. While some appreciated the bread and the availability of hot chocolate from the beverage machine, the overall food quality is generally considered underwhelming for the price paid. A recurring complaint is the extremely tiny breakfast area, which has very limited seating and can become uncomfortably crowded, making it difficult for guests to enjoy their meal comfortably. Additionally, there were instances where the coffee machine in the breakfast area was reported as not functioning, further detracting from the morning experience. Some guests also noted that the breakfast hours were too late for early departures, meaning they missed the offering entirely.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests in close proximity to attractions, various restaurants, and supermarkets, making it convenient for daily needs and dining out. Its easy access to major highways is frequently highlighted, positioning it as a practical stopover for travelers and those on business. Guests consistently appreciate the ample parking lot available, with many noting the added benefit of free parking directly on site, which simplifies arrival and departure. While the location is praised for its local convenience and surrounding amenities, some guests found it to be quite far from downtown Montreal, which could be a drawback for those primarily visiting the city center and relying on public transport. Overall, the accessibility and surrounding amenities contribute positively to the guest experience, especially for those with their own transportation.

Staff & Service
Feedback on staff helpfulness and customer service is notably mixed. Many guests commend the friendly staff for their politeness, professionalism, and welcoming demeanor, highlighting instances of attentive service and willingness to assist. Some also reported a smooth and quick check-in process. However, a significant number of reviews describe staff as unwelcoming, rude, or unhelpful, particularly when guests encountered issues such as incorrect room assignments, billing discrepancies, or maintenance problems. There are multiple complaints about a lack of problem resolution and an absence of apologies or solutions for guest inconveniences. Furthermore, recurring issues with security deposit reimbursements and allegations of staff dishonesty regarding room availability or charges have created considerable frustration and negative experiences for many.

Additional Information
A critical point for guests to be aware of is the hotel's security deposit policy. Many reviews highlight a high security deposit amount, often $200, which guests find excessive given the room quality. There are numerous complaints about significant delays or outright refusal to reimburse these deposits, leading to frustration and disputes. Another important aspect is the discrepancy between online photos and the actual room condition; many guests report that the images are misleading online photos, representing only the renovated rooms, which often require an additional fee to access. Guests staying for multiple nights should also note that daily maid service is not standard, and fresh towels or room cleaning must be specifically requested, which can be an inconvenience.