The Thompson Hotel

The hotel is a family-owned and operated establishment that stands out for its comprehensive recreational facilities, including a popular pool and an extensive arcade/games room, making it a memorable destination for guests of all ages. It is particularly well-suited for families and sports teams seeking engaging amenities and spacious accommodations, providing ample entertainment options right on-site. Couples and travelers on stopovers also find it a convenient and comfortable choice due to its central location and welcoming atmosphere. Guests consistently highlight the hotel's commitment to providing a pleasant experience. To enhance your stay, consider requesting a room on a higher floor or away from the train tracks for a quieter experience, and be aware that the pool area can become quite lively, especially when large groups or sports teams are present, so plan your visits accordingly.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience, with the swimming pool and hot tub being major attractions, though some guests note the pool can be small or crowded, especially during peak times or with sports teams. The arcade and games room are highly praised, featuring pool tables, air hockey, and various video games, providing entertainment for both children and adults. A dedicated theatre room is also available for group use. For fitness enthusiasts, there is a gym, though many describe it as tiny with limited or broken cardio machines. Practical amenities include free Wi-Fi, a convenient snack shop, and laundry facilities. Many rooms are equipped with a mini-fridge, microwave, and coffee maker, adding to the convenience for longer stays. An outdoor BBQ area is also available for guest use.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, often highlighting the comfortable beds and pillows that contribute to a restful sleep. Many rooms are described as large, with some offering separate sofa and kitchen areas, particularly the family rooms. However, feedback on bathrooms is mixed; while clean, they are frequently noted as tiny, cramped, or small, sometimes lacking sufficient space for toiletries or having peeling wallpaper and low sinks. Some showers are reported to make a vibratory sound. Noise can be a significant issue for some, with complaints about train noise from nearby tracks, thin walls allowing sound from neighboring rooms and hallways, and cleaning trolleys rattling in the mornings. While air conditioning is present and generally effective, some units are described as noisy.

Dining & Food Quality
The hotel features an on-site bistro cafe that receives mixed feedback for its breakfast offerings. Most guests find the breakfast to be of good value, though some describe it as simple, basic, or limited in choice, with occasional issues like cold coffee or a lack of specific items like peppermint tea. The quality of the food is generally considered acceptable, but some find it bland or lukewarm. Many appreciate the convenience of having a quick and affordable option on-site. Additionally, the hotel is linked to a neighboring pub or restaurant, such as Embers Brewhouse or Noble Pig, which are frequently praised for offering good value beer and food, including highly recommended pizza. A small snack shop in the lobby provides convenient options for late-night cravings or quick purchases.

Location & Accessibility
The hotel boasts a central location in downtown, making it highly convenient for guests to access various attractions. It is within walking distance of numerous restaurants, shops, and breweries, including the popular Noble Pig. Its proximity to the hospital and the riverfront is also noted as a benefit. The hotel offers free parking, with both covered and open options available, though some guests have described the parking lot as sketchy, with concerns about safety and cleanliness, including reports of broken glass. The hotel's location near train tracks is a recurring theme, with many guests mentioning the train noise at night. While generally accessible, some guests have noted the presence of homeless individuals in the surrounding area, which can impact the perception of safety.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and approachable demeanor. Guests frequently highlight the efficient check-in and check-out process and the staff's willingness to be accommodating to requests, such as early check-ins or quick resolution of in-room issues like a broken microwave. Many reviews commend the staff for going above and beyond to make guests feel welcome, with some describing the service as exceptional and attentive. The team is often noted for being knowledgeable about the local area and providing good recommendations. While the vast majority of feedback is positive, a few guests experienced instances where staff seemed to ignore issues like excessive noise in the pool area or did not provide warnings about potential disturbances.

Additional Information
The hotel is frequently noted as being family-owned and operated, which many guests appreciate for the personal touch and welcoming atmosphere it provides. A significant recurring theme is the presence of sports teams and children's parties, particularly in the pool and games room areas, which can lead to crowding and noise, sometimes making facilities unusable for other guests. The hotel has a policy requiring guests to ring a doorbell to enter the lobby for security reasons, which some find reassuring while others find it inconvenient. There have been reports of fire alarms going off, sometimes multiple times, which guests found disruptive and concerning. Some guests have also mentioned issues with deposits, noting discrepancies between stated and actual amounts, or difficulties with refunds. The hotel is generally perceived as an older property that has undergone some renovations, offering good value for its price point.