Prestige Kamloops Hotel

This hotel is frequently highlighted for its family-friendly amenities, particularly the waterslide and pool area, making it an appealing choice for families and leisure travelers seeking recreational options. Its recent renovations contribute to a modern and clean aesthetic, which many guests appreciate. While the hotel generally receives praise for its friendly staff and cleanliness, a significant recurring theme is the noise level due to its proximity to a major highway, which can impact sleep quality. Business travelers and those on stopovers find the location convenient for access to the highway and nearby amenities. To ensure a more restful stay, it is advisable to request a room located away from the highway, and for families, it's recommended to confirm the specific operating hours and supervision requirements for the waterslide upon arrival.

Facilities & Amenities
The hotel offers a range of facilities that are a major draw for guests, especially the pool, hot tub, and waterslide. While the pool and hot tub are generally described as clean and warm, some guests have reported issues with the hot tub's temperature or cleanliness, with a few even experiencing skin irritation. The waterslide is a popular feature, though its limited operating hours and the requirement for a staff attendant to be present have been a source of disappointment for many, particularly children. The hotel also provides a fitness center for guests to use. Free Wi-Fi is available and generally works well, and guests appreciate the convenience of ice machines and vending machines. The overall appearance of the hotel and its common areas is often noted as clean and modern due to recent renovations.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many appreciating the modern decor and recent updates. Feedback on bed comfort is mixed; some guests describe the beds as very comfortable, while others found them too soft, too firm, or worn, leading to restless nights. A significant concern for many guests is the noise level, particularly from the adjacent highway, which can be very disruptive, even with earplugs provided by the hotel. Noise from adjoining rooms and hallways is also occasionally mentioned. In-room amenities typically include a refrigerator and microwave, which are appreciated, though some guests noted the absence of a kettle or tea-making facilities. Issues with thermostat functionality, poor lighting, or minor maintenance problems like missing closet doors or non-working bathroom fans have been reported by a few guests.

Dining & Food Quality
The on-site restaurant receives generally positive feedback for its food quality and service. Many guests enjoyed their dinner experiences, describing the food as delicious, with some highlighting the farm-to-table concept. The breakfast offerings receive mixed reviews; while some guests found it very good and appreciated the friendly service, others were disappointed that it was not included in the room rate, or found the discounted breakfast or free dessert promotions to be restrictive. The bar area is also available for guests. Some guests noted that the restaurant menu, while good, could sometimes have limited choices, and that dining options nearby were scarce, especially late in the evening.

Location & Accessibility
The hotel's location is primarily defined by its immediate proximity to a major highway, offering convenient access for travelers. However, this also leads to significant highway noise, which is a frequent complaint, particularly for rooms facing the road. While the hotel is situated near an Aberdeen mall and other restaurants, the walkability to these amenities can be limited, especially at night, with some dining options closing early. Parking is available on-site, though some guests have noted it can be limited or that construction might impact availability. For those traveling by car, the easy on-and-off access to the highway is a major advantage, making it a suitable stopover point.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the positive interactions with front desk personnel, describing them as welcoming and efficient during check-in and check-out. The hotel staff are often commended for their willingness to accommodate requests, such as providing rooms away from the highway or assisting with forgotten items. Housekeeping is generally seen as attentive, ensuring rooms are clean and well-maintained, though a few guests noted inconsistencies with daily restocking. The restaurant staff also receive positive mentions for their personable and respectful service. Overall, the hotel's commitment to providing excellent customer service is a recurring positive theme in guest reviews.

Additional Information
The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals, though a nightly fee applies. Some guests have reported issues with their bookings, including incorrect personal information or being told they do not accept local residents, leading to frustration. The hotel has undergone recent renovations, giving it a modern and updated appearance, which is generally well-received. However, some guests expressed confusion regarding the distinction between the main hotel and a "lodge" building, which they perceived as less desirable. A common minor complaint is the absence of a kettle or tea-making facilities in the rooms, despite the availability of coffee in the lobby. The presence of large group stays, such as sports teams, has occasionally led to noisy common areas and crowded facilities, impacting the experience for other guests.