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4 Stars

See prices from 13 sites

from$144

See prices from 13 sites

from$144

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About Krystal Cancun

Direct access to white-sand beach
Enjoy the Caribbean Sea from the resort's private beach area featuring a retaining wall that creates calm swimming conditions.
Diverse on-site dining options available
Choose from five restaurants, including Hacienda El Mortero for traditional Mexican cuisine and Ayami for Japanese dishes.
Aging room and facility infrastructure
Guest rooms and common areas exhibit signs of wear, including outdated furniture, worn bathroom fixtures, and slow elevator service.
Dedicated concierge and tour services
Arrange local excursions, transportation, and ticket reservations directly through the resort's on-site tour desk and concierge staff.
Prime location near nightlife district
Walk to popular clubs like Coco Bongo and numerous shopping options in less than 10 minutes.
Extensive resort recreational facility access
Utilize the on-site fitness center, outdoor swimming pool, spa, sauna, and kids' club during your stay.
Potential noise from nearby nightlife
Proximity to the hotel zone's nightlife district results in audible music and activity in guest rooms during evening hours.

Krystal Cancun is a 4-star hotel with a prime beachfront location, offering Altitude Tower suites with ocean views and exclusive lounge access. It features multiple pools, including adults-only and kid-friendly options, and is steps from Cancun's nightlife, including Coco Bongo. Guests can access a comprehensive spa with massage, hot tub, and sauna, and choose from six dining options and five bars. The hotel has a review score of 8.2 based on over 37,000 reviews, with location, atmosphere, and service highlighted positively by guests.

Rooms

Standard Room, 1 King Bed, City View
- 1 1 King Bed
- Sleeps 2
- 344 sq ft
Krystal Club with Balcony Ocean View, Two Double Beds
- 1 2 Double Beds
- Sleeps 4
- 366 sq ft
Luxury Double Room, 2 Double Beds, Balcony, Ocean View
- 1 2 Double Beds
- Sleeps 4
- 344 sq ft
Krystal Club with Balcony Ocean View, King Bed
- 1 1 King Bed
- Sleeps 2
- 366 sq ft

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Spa

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from$144

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Price trend

Based on lowest prices on trivago from the last 30 days

$304

$150

Sun, 11/08/26

$172

Mon, 11/09/26

$171

Tue, 11/10/26

$167

Wed, 11/11/26

$167

Thu, 11/12/26

$166

Fri, 11/13/26

$168

Sat, 11/14/26

$166

Sun, 11/15/26

$167

Mon, 11/16/26

$164

Tue, 11/17/26

$167

Wed, 11/18/26

$168

Thu, 11/19/26

$193

Fri, 11/20/26

$193

Sat, 11/21/26

$175

Sun, 11/22/26

$178

Mon, 11/23/26

$188

Tue, 11/24/26

$183

Wed, 11/25/26

$171

Thu, 11/26/26

$169

Fri, 11/27/26

$177

Sat, 11/28/26

$172

Sun, 11/29/26

$168

Mon, 11/30/26

$166

Tue, 12/01/26

$165

Wed, 12/02/26

$165

Thu, 12/03/26

$193

Fri, 12/04/26

$193

Sat, 12/05/26

$193

Sun, 12/06/26

$162

Mon, 12/07/26

$164

Tue, 12/08/26

$164

Wed, 12/09/26

$186

Thu, 12/10/26

$190

Fri, 12/11/26

$189

Sat, 12/12/26

$187

Sun, 12/13/26

$163

Mon, 12/14/26

$162

Tue, 12/15/26

$163

Wed, 12/16/26

$163

Thu, 12/17/26

$166

Fri, 12/18/26

$190

Sat, 12/19/26

$192

Sun, 12/20/26

$189

Mon, 12/21/26

$191

Tue, 12/22/26

$211

Wed, 12/23/26

$232

Thu, 12/24/26

$234

Fri, 12/25/26

$304

Sat, 12/26/26

$294

Sun, 12/27/26

$296

Mon, 12/28/26

$294

Reviews

8.2

Very good

based on 38,838 ratings from top

sites

Review summary

Summarized by AI from 1,000+ reviews

This hotel is a vibrant beachfront retreat ideal for families, couples, and sightseers seeking both relaxation and entertainment. Its excellent location directly on one of Cancún's most beautiful beaches provides stunning ocean views and convenient access to lively nightlife and shopping. The property boasts impressive swimming pools and highly praised specialty restaurants, particularly the Japanese and Italian options, which offer delicious dishes and engaging chef shows. Guests consistently highlight the attentive, friendly, and exceptionally helpful staff who go above and beyond to ensure satisfaction. For a truly enhanced experience, consider booking a room on a higher floor for the best views.

Rated above average for Cancun

Guest reviews

Excellent40%

Very good20%

Good16%

Fair10%

Poor14%

Top amenities

WiFi in lobby
WiFi in rooms
Pool
Spa
Parking
A/C
Restaurant
Hotel bar
Gym

All amenities

Wellness

Beauty salon
Steam room
Massage
Sauna
Solarium
Hot tub
Body scrub
Body wrap

Property amenities

Business centre
Café
Nightclub
Entrance hall/lobby
Lift
Gym
Hairdresser
Parking
Terrace
Bar
Pool bar
Outdoor pool
Indoor pool
Hotel safe
Conference rooms
Non-smoking rooms
Computer with Internet
Restaurant
24-hour reception
On-site boutique shopping
Snack bar
Beach
Sun umbrellas
Deck chairs
Laundry service
Spa
WiFi in public areas
Room service
Fax/Modem access
Doctor on site
Car rental
Concierge
Free WiFi in public areas
ATM
Valet parking
Infinity pool
Pool
Luggage storage
Housekeeping
WiFi
Breakfast
Kids' pool
Deep cleaning
Hand sanitizer provided
Temperature screening
Masks provided
Safe distancing
Response protocol
Online check-in/check-out
Safety protocols
Cashless payment
24-hour security
Invoice provided
Live entertainment
First aid kit

For children

Crib
Childcare
Playground
Kids' club
Kid meals

Room amenities

Bathtub
Shower
Ironing board
Openable windows
Television
Hairdryer
Air conditioning
Minibar
Pay-TV
Satellite TV
Telephone
Room safe
Cable TV
WiFi (room)
Free WiFi in rooms
Coffee machine
Flatscreen TV
Closet
Soundproof
Living room or seating area
Fire extinguisher
Garden or backyard
Smoke detector
Towels provided
Toys in the room

Sports facilities

Golf course
Fitness
Surfing
Diving
Yoga
Fishing
Snorkelling
Water park
Water sport facilities

Hotel theme/type

Convention hotel

Hotel characteristics

Family friendly

Location

Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500, Cancun, Mexico

Highlight

Dedicated concierge and tour services

Arrange local excursions, transportation, and ticket reservations directly through the resort's on-site tour desk and concierge staff.

Distance from Krystal Cancun

9.3 km from Cancun (City centre)
12.3 km from Cancun Underwater Museum
16.9 km from Cancun International Airport

Explore nearby attractions

Property info

Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500, Cancun, Mexico

Frequently Asked Questions about Krystal Cancun

Is there a pool area at Krystal Cancun?
Yes, Krystal Cancun offers 2 pool areas.
Are pets allowed at Krystal Cancun?
No, Krystal Cancun doesn’t allow pets.
Is parking available at Krystal Cancun?
Yes, Krystal Cancun provides Parking for guests.
What time is check-in and check-out at Krystal Cancun?
Check-in at Krystal Cancun is available from: 15:00. Check-out time is by 12:00.
Where is Krystal Cancun located?
Krystal Cancun is located in Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500, Cancun, Mexico.

The prices and availability we receive from booking sites change constantly. This means you may not always find the exact same offer you saw on trivago when you land on the booking site.