Mount Royal Hotel

The hotel offers a memorable stay, largely due to its signature rooftop hot tubs that provide stunning mountain views, creating a unique and relaxing experience. Its excellent location in the heart of downtown, coupled with friendly staff and generally clean rooms, makes it a popular choice. This hotel is ideal for skiers and snowboarders who appreciate convenient access to mountain shuttles, sightseers and tourists eager to explore the town on foot, and couples seeking a central and comfortable base. It also caters well to friends and families looking for a vibrant and accessible stay. To enhance your visit, consider requesting a rear-facing room for a quieter experience, and be sure to utilize the readily available public transport options directly from the hotel.

Facilities & Amenities
The rooftop hot tubs are a significant draw, offering stunning mountain views and a relaxing experience after a day of activities. Most guests enjoy the hot tubs, though some note they can be crowded and one is frequently out of service, leading to queues and a strict 4-person, 30-minute limit. Some also found the water not hot enough or too chlorinated. An adjacent lounge area provides a cozy space for guests to relax. Ski lockers are conveniently available for skiers and snowboarders. Wi-Fi is generally reliable, but some guests experienced slow speeds during peak evening hours. Additionally, a tea/coffee room on the second floor is appreciated by many guests for its convenience.

Cleanliness & Room Comfort
Rooms are generally described as clean and well-kept upon arrival. However, some guests reported inconsistencies with housekeeping service during their stay, noting that rooms were not serviced daily unless specifically requested, and in a few instances, found issues like dirt, hair, or neglected areas. Many guests found the rooms to be small or "squishy," especially when traveling with multiple people or large luggage, though some rooms are noted as spacious. Beds are consistently praised for being comfortable and providing a restful sleep, with high-quality linens. Some minor complaints about lumpy pillows or older mattresses were noted. Noise levels are a significant concern for street-facing rooms, with guests reporting considerable street noise from partiers and traffic, particularly at night. The hotel provides earplugs and white noise machines to mitigate this. Some also experienced noise from AC units or thin walls. Rear-facing rooms are generally quieter. In-room amenities include a small refrigerator, safe, Nespresso machine, and robes. Some guests missed having a microwave or a smart TV. Bathrooms are described as small, with some issues reported regarding shower handles, broken barn-style doors (criticized for lack of privacy), and occasional mold. A few guests noted that some electrical outlets were not functional.

Dining & Food Quality
The on-site restaurant, Brazen, receives widespread acclaim for its delicious food and outstanding quality. Many guests highlight the breakfast as particularly good, with a varied menu and excellent service. The restaurant's atmosphere is also frequently praised, making it a popular choice for both hotel guests and visitors. While the food quality is high, some guests noted that the breakfast is not included in the room rate and can be quite expensive. The bar area, specifically the Cascade lounge, receives mixed feedback; some guests found it less inviting or noted a limited selection of drinks compared to other options in town. Overall, the dining experience at the hotel's main restaurant is a significant positive for most visitors.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its strongest asset, placing guests directly in the heart of downtown. It offers unbeatable proximity to a wide array of shops, restaurants, and bars, all within easy walking distance. Public transportation is highly convenient, with bus stops for ski resorts, the gondola, and other attractions located directly outside or behind the hotel, making it an ideal base for exploring the area without a personal vehicle. Parking receives mixed feedback; while available for a daily fee, it is often described as limited and can be challenging to find, especially during peak seasons or late evenings. Some guests resorted to using more expensive public parking options nearby. However, many appreciate the availability of on-site parking, even if it requires some effort to secure a spot.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently describe interactions as warm, welcoming, and professional, with many specific positive mentions of staff going above and beyond to assist. The check-in and check-out process is generally reported as quick and efficient, though a few guests experienced minor confusion or delays. Housekeeping service garners mixed reviews; while some guests found their rooms spotless, others noted that daily cleaning was not standard and required specific requests, leading to occasional dissatisfaction with the level of service. The staff's willingness to offer early check-in and flexible late check-out times is frequently appreciated, contributing to a positive overall guest experience.

Additional Information
The hotel is an older, historic property that has undergone significant renovations, blending its heritage with modern comforts. Guests should be aware that housekeeping service is on demand, meaning rooms are not automatically cleaned daily unless requested. The hotel offers a flexible check-in time of 4 PM and check-out time of 11 AM, with some flexibility for later departures when possible. The elevator system can be somewhat confusing and slow, with some elevators not serving all floors, and occasional reports of them being out of service. Some areas of the hotel also require navigating stairs, which can be inconvenient for guests with heavy luggage or mobility issues. The hotel provides earplugs and white noise machines in rooms, acknowledging potential noise from the central location.