Quality Inn & Suites

The hotel stands out for its recent renovations and modern design, which guests consistently praise for creating a high-end and inviting atmosphere, often described as feeling like a five-star experience. This makes it an ideal stopover for road trippers and business travelers seeking comfort and convenience. Families and pet owners also find it particularly accommodating, with many appreciating the thoughtful amenities provided for their furry companions. Guests frequently commend the hotel's exceptional cleanliness, the comfort of its accommodations, the outstanding breakfast offerings, and the consistently friendly and helpful staff. To ensure a peaceful night's sleep, especially for those sensitive to noise, it is advisable to request a room located away from the highway. Additionally, guests are encouraged to take full advantage of the complimentary 24/7 coffee and juice available in the lobby, a much-appreciated perk for any time of day.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and convenience. The swimming pool, while noted by some as being on the smaller side, is generally praised for its cleanliness and comfortable temperature, making it a pleasant spot for relaxation, especially for families. A fitness center is available for guests, though some reviews suggest it is compact with limited equipment. Free Wi-Fi is provided throughout the property, generally performing well, although a few guests experienced issues with TV streaming. Each room is thoughtfully equipped with a refrigerator, microwave, and a Keurig coffee maker, along with real mugs and glasses, adding a touch of home comfort. A highly appreciated feature is the 24/7 complimentary coffee and juice station in the lobby, offering a variety of beverages. For environmentally conscious travelers, electric vehicle charging stations are also available. Additionally, guests can find vending machines for snacks and beverages, and a free laundry facility is provided for added convenience.

Cleanliness & Room Comfort
Guests consistently commend the hotel's exceptional cleanliness, describing rooms as spotless, pristine, and feeling brand new, often noting a pleasant 'new-hotel smell' upon arrival. The room size is frequently highlighted as spacious and well-designed, providing ample space for relaxation. While many guests find the beds comfortable and conducive to a restful night's sleep, some have reported them to be quite firm or, in a few instances, noisy with creaking frames. Noise levels receive mixed feedback; while some rooms are well sound-proofed, others, particularly those facing the highway, can experience significant traffic noise. The bathrooms are generally well-received, featuring amenities like walk-in showers, large counters, and sometimes rain shower heads. A recurring concern for some guests has been strong, unpleasant odors like cat urine, mold, or fish in certain hallways, though these smells were typically confined to the corridors. Thoughtful in-room additions like eye covers and ear plugs are appreciated by many.

Dining & Food Quality
The hotel's dining experience is largely centered around its highly praised complimentary breakfast, which guests consistently describe as excellent, amazing, and superior to offerings at many other hotels. The breakfast variety is a significant highlight, featuring a wide selection of hot items such as eggs, sausages, home fries, and waffles, alongside cold options like cereals, yogurt, and fresh fruit. The coffee is frequently singled out for its quality, with a cappuccino machine also available. Staff are noted for diligently cleaning and refilling the food trays, ensuring a pleasant experience even during busy periods. While the hotel does not offer an on-site restaurant for dinner, guests appreciate the convenience of several nearby dining options, including a restaurant directly across the parking lot, as well as popular coffee shops and fast-food establishments within walking distance. The availability of 24/7 complimentary coffee and juice in the lobby further enhances the overall beverage offerings for guests.

Location & Accessibility
The hotel boasts a highly convenient location directly off the highway, making it an ideal stopover point for travelers on long journeys. Its proximity allows for easy access to major routes, simplifying arrivals and departures. A significant advantage for tourists is the hotel's close distance to the Lévis ferry terminal, providing a straightforward and scenic 10-minute drive to catch the ferry across to Old Quebec City. This offers a practical alternative to driving and parking directly in the city. Parking at the hotel is ample, free, and easily accessible, which is a considerable benefit for guests with vehicles. While the hotel is well-situated for driving, some guests have noted a lack of sidewalks in the immediate vicinity, making walking to nearby amenities potentially challenging or unsafe. Despite being a short ferry ride away, guests should be aware that the hotel is a considerable distance from Quebec City's center if not utilizing the ferry.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback from guests, who frequently describe the team as exceptionally friendly, helpful, and accommodating. Many reviews highlight the staff's willingness to go above and beyond, assisting with various requests from providing maintenance tools to helping with Wi-Fi connections. The check-in and check-out processes are noted as smooth, quick, and efficient, contributing to a stress-free arrival and departure experience. Guests appreciate the staff's attentiveness and their proactive approach, such as calling rooms shortly after check-in to ensure satisfaction. The presence of bilingual staff is a significant advantage, ensuring clear communication and a welcoming environment for all guests. Overall, the dedication of the staff to providing excellent customer service is a recurring theme, making guests feel valued and well-cared for throughout their stay.

Additional Information
The hotel is notably pet-friendly, a feature highly appreciated by guests traveling with animals. It goes beyond basic acceptance by providing thoughtful amenities such as dog bowls, treats, blankets, and even doggy beds and poop bags in pet-designated rooms, though a fee is typically applied. The property has undergone significant renovations, resulting in a modern and updated aesthetic throughout, which guests largely praise. While these renovations occasionally caused minor disruptions like noise or dust during construction, the overall outcome is a fresh and contemporary feel. The in-room TV system receives mixed reviews; while it is a smart TV with casting capabilities, some guests found it difficult to navigate or experienced buffering issues. For added convenience, the hotel offers a free laundry facility, which is a valuable amenity for guests on extended road trips. Guests should also be aware that some rooms may lack a bathroom fan or shower door, as noted in a few instances.