Hotel Louisbourg

This hotel is highly regarded for its prime location deep within Old Town, offering unparalleled walkability to major attractions and a vibrant restaurant scene. Its charming, historic ambiance appeals to many, making it an ideal choice for sightseers and couples looking to immerse themselves in the city's atmosphere. While the hotel offers an affordable option for its central setting, guests should be prepared for an older building with many stairs. To enhance your stay, it is advisable to research nearby parking options in advance, as on-site parking is not available, and confirm breakfast details upon arrival to avoid any confusion.

Facilities & Amenities
The hotel is housed in an old building with a distinct character, but it notably lacks an elevator, requiring guests to navigate multiple flights of stairs to reach their rooms, which can be challenging, especially with luggage. While Wi-Fi is available, some guests reported issues with connectivity. Rooms typically include a coffee maker and a television, though some reviews indicate these amenities may not always be fully functional. Many guests noted the absence of a refrigerator or microwave in the rooms. Concerns were also raised about the security of door locks within the rooms, with some feeling they were flimsy.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While some guests found their rooms to be clean and cozy, many reported significant issues, describing areas as filthy, with visible dust, hairs, and even mold in the showers. The overall condition of rooms is often described as old, dated, or run down, with instances of peeling wallpaper and cracks in walls. Room sizes are frequently noted as small or tiny, sometimes with slanted ceilings. Bed comfort also varies, with some finding beds comfortable while others experienced them as uncomfortable. Noise from pipes, neighboring rooms, or street activity was also a recurring complaint.

Dining & Food Quality
The hotel offers a breakfast option, often included with the stay, which receives generally positive feedback for its quality and variety. Guests frequently praise the yummy food and the outstanding service provided at the partner restaurant located nearby. However, some guests encountered issues with breakfast availability, particularly on certain days, or experienced long wait times at the restaurant. There were also instances of poor communication regarding breakfast details, such as the need for coupons or specific operating hours, leading to confusion and disappointment for some.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly in the heart of Old Quebec. It offers excellent walkability to numerous popular attractions, including the Château Frontenac, the Parliament Building, the Basilica, and the charming Petit Champlain district, as well as a wide array of restaurants and shops. However, guests should be aware that there is no on-site parking, and finding nearby parking can be difficult and expensive. Many recommend using underground garages, such as those at the City Hall or near the Marriott, which are typically a short walk away.

Staff & Service
Guest feedback on staff and service is highly varied. While some guests praised specific staff members for being friendly, helpful, and attentive, a significant number reported issues with staff availability and responsiveness. Many reviews mention that there is often no one at reception, making it difficult to get assistance or information, and that phone calls or emails may go unanswered. The check-in process can be inconvenient, often requiring guests to go to a different building to retrieve keys. Housekeeping services are limited, with many guests noting that rooms are not cleaned daily and that they had to request fresh towels.

Additional Information
Guests should be aware that the hotel operates with a keyless entry system for the main building, providing a code for access. However, some guests expressed concerns about the security of the door locks within individual rooms. The hotel does not offer room service. Due to the building's age, some guests found its historic charm appealing, while others noted that the property appears run down and in need of significant upkeep. A few guests also reported issues with not receiving invoices after checkout, and some experienced difficulties with the television functionality in their rooms.