Hampton Inn & Suites by Hilton Thunder Bay

This hotel is consistently praised for its new and clean facilities, offering comfortable accommodations and convenient airport access that make it a standout choice for many travelers. Its modern design and well-maintained environment create a pleasant atmosphere, appealing to business travelers seeking a quiet and efficient stay, families looking for spacious rooms and amenities, and travelers in transit needing easy airport connections. Guests frequently highlight the friendly staff and the excellent breakfast as key aspects of their positive experience. To ensure a smooth stay, it is advisable to confirm airport shuttle availability for very early flights and to directly verify the hotel's pet policy, as there have been conflicting reports.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest stays, though feedback is mixed on some aspects. The pool is generally described as small but clean, with some guests finding the water temperature too cold, while others report it as warm and well-maintained. Many guests express a desire for a hot tub or sauna, which are not available. The fitness center is well-equipped and modern, providing various machines for workouts. Guests appreciate the convenience of a laundry room that is noted for being clean and well-cared for. Coffee and hot chocolate are available in the lobby throughout the day, a popular amenity. While Wi-Fi is offered, some guests report issues with slow speeds or poor access on higher floors.

Cleanliness & Room Comfort
Guests consistently commend the hotel's spotless rooms and overall cleanliness, often describing them as very clean, fresh, and well-maintained. The comfortable beds and quality linens contribute to a restful night's sleep for most, though some guests found the beds too soft or wished for firmer pillows. Spacious rooms are a recurring positive, often featuring a microwave and refrigerator, which are appreciated conveniences. Clean bathrooms are also frequently highlighted, with some even boasting heated floors. However, some guests noted issues with thin walls, leading to noise from neighboring rooms, or noisy AC units. Isolated reports mentioned minor cleanliness issues or missing in-room amenities like drinking glasses.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, frequently described as excellent, delicious, and offering a wide variety of hot and cold options. Popular items include eggs, sausages, French toast, waffles, and various pastries. While the breakfast buffet is generally well-received, some specific criticisms include cold or rubbery eggs, stale bread, and a preference for professional rotisserie toasters over the slower pop-up models. The coffee available at breakfast and in the lobby receives mixed reviews, with some finding it weak or lukewarm. A common point of feedback is the absence of an on-site restaurant for dinner, requiring guests to seek dining options elsewhere.

Location & Accessibility
The hotel's central location is highly valued, particularly its close proximity to the airport, which is a major draw for many travelers. An airport shuttle service is available, though some guests reported issues with its availability for very early flights or occasional lack of a driver. The hotel is conveniently situated near various restaurants and shopping areas, with some options being walkable and others a short drive away. Its easy access to major highways makes it a practical choice for road trippers. While parking is provided, some guests found the lot difficult to navigate due to poor signage or limited space caused by coach buses or nearby construction.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, frequently described as friendly, helpful, accommodating, and professional. Guests often highlight the attentive service provided by the front desk team, noting their willingness to assist with requests and provide necessary toiletries or amenities. The quick check-in process is also a common point of praise. While many guests appreciate the overall service, feedback on housekeeping is mixed; some commend its thoroughness, while others report that rooms are not cleaned daily unless specifically requested, leading to frustration. Despite some issues with shuttle availability, staff are generally noted for their efforts in coordinating transportation.

Additional Information
A significant point of concern for guests is the hotel's pet policy, which appears to be inconsistently applied. Despite online booking platforms indicating the hotel is pet-friendly, numerous guests reported being turned away upon arrival with their pets, leading to considerable inconvenience. Another recurring issue involves billing discrepancies, with some guests experiencing multiple pre-authorizations, overcharges, or difficulties in receiving invoices or refunds. The hotel's housekeeping frequency is also a notable policy, as rooms are not cleaned daily unless explicitly requested by guests, which can be a surprise for some. Some guests also mentioned a play area for kids, adding to family-friendly amenities.