Best Western Plus Norwester Hotel & Conference Centre

The hotel's picturesque location on the outskirts of the city, offering breathtaking views of mountains and natural landscapes, stands out as its signature feature, providing a serene escape from urban bustle. This makes it an ideal choice for nature lovers, couples seeking a romantic getaway, and families looking for a peaceful retreat. Guests consistently highlight the hotel's exceptional cleanliness and the remarkable friendliness of its staff, who are frequently praised for their helpfulness and ability to make every guest feel special. The comfortable accommodations and the highly-rated dining experience further enhance the stay. For an even more immersive experience, consider exploring the walking paths around the property, and be sure to inquire about room upgrades, as many guests have received pleasant surprises.

Facilities & Amenities
The hotel offers a range of well-regarded facilities designed for relaxation and recreation. Guests frequently praise the gym facilities, describing them as awesome and top-of-the-line, equipped with extensive equipment for a comprehensive workout. The pool is consistently noted as great, nice-sized, clean, and warm, providing an enjoyable experience for all ages. Complementing the pool, the hot tub and sauna are also popular, offering a relaxing way to unwind. However, some guests have noted that the pool area can become crowded due to public memberships, and the hot tub has occasionally been out of service or could benefit from an update. The convenience of an airport shuttle service is also highly appreciated, ensuring smooth transitions for travelers. Many rooms feature balconies or patios, allowing guests to enjoy the scenic surroundings.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, noting that rooms are spotless and well-maintained, with hallways often smelling fresh. The beds receive widespread praise for being incredibly comfortable, ensuring a restful night's sleep for most. While many rooms are described as beautiful, comfortable, and spacious, some guests have found certain rooms to be older or a bit dated, with occasional issues like worn linens or unclean floors. The bathrooms are generally clean, though some guests have found them to be quite small. Noise levels are typically low, contributing to a quiet atmosphere, thanks in part to the hotel's solid construction; however, a few guests have experienced disturbances from loud families or children in the hallways, particularly on certain floors.

Dining & Food Quality
The hotel's dining options receive high acclaim, particularly the breakfast, which is frequently described as great, awesome, and delicious. Guests appreciate that breakfast is complimentary and ordered off a menu, offering a fresh, hot, and varied selection rather than a standard buffet. The coffee is also highly rated, with the option to take it to go. The on-site restaurant is widely praised for its excellent food quality, reasonable pricing, and diverse menu selections for both dinner and breakfast. Most guests highlight the friendly, helpful, and efficient service provided by the restaurant staff. While the majority of feedback is positive, some guests have found specific dishes to be disappointing or felt that certain menu items were overpriced. The outdoor patio offers a beautiful setting for dining, though it may occasionally be unavailable due to private events.

Location & Accessibility
The hotel's location is a significant draw, situated on the outskirts of the city amidst breathtaking natural views of mountains and serene landscapes. This setting provides a quiet and peaceful environment, away from the noise and traffic of downtown, yet remains conveniently close to the airport and major highways, including the TransCanada. Guests appreciate the ease of access to the property and the availability of ample parking, including larger areas suitable for trailers. While some guests find the hotel's distance from the city center and main restaurant areas a bit remote, many value the tranquil surroundings and its proximity to various tourist attractions and the business community. The scenic beauty, including a pond with ducks, enhances the overall appeal of the setting.

Staff & Service
The hotel staff consistently receives overwhelming praise for their exceptional friendliness, helpfulness, and accommodating nature. Guests frequently highlight how staff members go above and beyond to make them feel special, often describing the service as feeling like family. The check-in process is generally noted as quick and smooth, with front desk personnel being warm and welcoming. Many guests have reported receiving room upgrades, particularly for special occasions or as loyalty program members, which significantly enhances their stay. Housekeeping is also commended for their excellent work and attentiveness. While the vast majority of interactions are positive, a few isolated incidents of less friendly or unaccommodating service have been mentioned, but these appear to be exceptions to the otherwise stellar service.

Additional Information
The hotel is a popular choice for weddings and events, with many guests praising the staff's professionalism and the venue's suitability for such occasions, often noting the excellent catering provided. It is also notably pet-friendly, offering convenient ground-floor rooms with patio doors that provide easy outdoor access, a feature highly appreciated by guests traveling with their animals. However, pet owners should be aware of specific hotel policies, such as strict rules regarding pets on furniture and potential additional charges, as well as limitations on available room types for pet accommodations. The hotel's rewards program is valued by members, frequently leading to benefits like complimentary room upgrades and other exclusive perks. While the pool and hot tub facilities are excellent and well-maintained, they are also accessible to the public through memberships, which can occasionally lead to crowding and increased noise levels, particularly during peak hours.