Holiday Inn Express & Suites Thunder Bay By Ihg

This hotel is consistently praised for its exceptional staff and their dedication to providing a welcoming and helpful experience, making every stay memorable. Guests frequently highlight the hotel's overall cleanliness and the comfortable beds, ensuring a restful night. Its convenient location makes it an ideal choice for road trippers and travelers passing through, offering easy access to main roads and nearby amenities. Families appreciate the spacious rooms and amenities, while pet owners find it particularly accommodating. To enhance your stay, consider the hotel's pet-friendly policy if traveling with animals, and be aware that while generally quiet, some guests have noted occasional hallway noise.

Facilities & Amenities
The hotel offers a range of facilities for guest convenience and recreation. The pool and hot tub are popular features, though feedback is mixed; some guests enjoy them, finding the pool a nice temperature, while others report issues with the hot tub being foamy, dirty, or under repair, and the pool sometimes being too cold or small. The fitness center is available for guests, though details on its equipment are limited. For connectivity, free Wi-Fi is provided, though some guests experienced slow speeds. A guest laundry facility is on-site, but some machines have been reported as broken. Vending machines are available, though some were out of order. The hotel also provides a large parking lot that is easy to access, especially for those with larger vehicles.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, often noting a fresh smell upon arrival. The comfortable beds and soft linens are frequently highlighted, contributing to a good night's sleep, though a few guests found the beds too firm or reported squeaky beds. Rooms are typically spacious and include useful amenities such as a fridge and microwave, as well as an iron and ironing board. While most rooms are described as quiet, some guests have experienced noise levels from the hallway or other guests. Some reviews mention dated decor, stained wallpaper, or minor issues like a lack of a bath mat or a non-working furnace in specific rooms, and some instances of dirt or hair found on floors.

Dining & Food Quality
The breakfast at this hotel receives overwhelmingly positive feedback, consistently described as excellent and a highlight of the stay. Guests appreciate the wide breakfast variety, which includes a good selection of hot and cold items such as eggs, bacon, sausage, and pancakes. The quality of the food is frequently praised, with many noting the delicious cinnamon buns and well-prepared hot options. The breakfast area is often described as well-stocked and efficiently run, with staff ensuring items are replenished. While there is no in-house restaurant, a popular restaurant is conveniently located in the same parking lot, offering additional dining options.

Location & Accessibility
The hotel boasts a central location that is highly convenient for travelers. It offers easy highway access, making it an ideal stop for those on a road trip. Guests appreciate its proximity to various amenities, including shopping centers, grocery stores, and a variety of restaurants. While some describe the immediate surroundings as a light-industrial area, the hotel's location is considered safe and provides good access to local attractions like Kakabeka Falls and downtown Thunder Bay. The ample and easily accessible parking is a significant advantage for guests, especially those traveling with larger vehicles or trailers.

Staff & Service
The staff at this hotel consistently receives exceptional praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to go above and beyond, from assisting with technology issues to providing treats for pets and even shoveling snow around vehicles. The check-in and check-out processes are described as quick, easy, and professional. Many reviews commend the staff's positive attitudes and their ability to make guests feel welcomed and valued. The pet-friendly service is particularly noted, with staff often providing dog treats and waste bags. Overall, the hotel's commitment to excellent customer service is a recurring theme in guest feedback.

Additional Information
The hotel maintains a very strong pet-friendly policy, welcoming animals with treats and designated grassy areas, which is a significant draw for many travelers. However, some non-pet owners have expressed concerns about the presence of animals and occasional pet hair. A recurring point of feedback relates to the hotel's environmental concerns, specifically the extensive use of plastic cups and cutlery in rooms and at breakfast, with guests suggesting the use of reusable items. While generally efficient, some guests have reported billing issues, including incorrect charges or difficulties in getting pre-authorizations released. The hotel also recognizes rewards program benefits for loyal guests.