DoubleTree by Hilton Toronto Airport

This hotel is a popular choice for travelers seeking convenience and comfort, particularly due to its airport proximity and efficient shuttle service. Guests are often greeted with a warm cookie welcome, setting a pleasant tone for their stay. The hotel is well-suited for airport travelers and business travelers needing quick access to flights or local offices. Families also find it accommodating, appreciating the available facilities and spacious rooms. For those looking to explore, the hotel's shuttle provides easy access to public transport connections for city sightseeing. To enhance your experience, it is advisable to be aware of the parking costs and to utilize the reliable shuttle service for airport transfers.

Facilities & Amenities
The hotel offers a range of facilities for guest convenience and relaxation. Many guests enjoy the pool and hot tub areas, though some have noted occasional issues with cleanliness or water temperature. A well-equipped fitness center is available for those wishing to maintain their workout routine. The presence of a Starbucks in the lobby is a significant convenience for coffee and quick snacks, complemented by a small store for other necessities. While Wi-Fi is available, some guests have reported inconsistencies in speed or the need to pay for faster connections unless enrolled in the loyalty program. The elevators can sometimes be slow or limited in number, leading to wait times, but ice machines and vending machines are generally accessible. Laundry facilities are also provided, which is a helpful amenity for longer stays.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is generally positive, with many describing rooms as well-maintained and tidy. However, some isolated comments mention specific issues such as lingering odors, unemptied wastebaskets, or missed spots during cleaning. The bed comfort consistently receives high praise, with guests frequently highlighting the quality of the pillows for a restful night's sleep. Rooms are often described as spacious, though some suites can feel a bit tight for larger groups. The bathroom facilities are typically clean, but some guests have experienced issues with shower pressure or slow drains. Noise levels can be a concern, with some reports of audible airport activity, hallway disturbances, or noisy AC units, though many rooms are noted as quiet. The effectiveness of blackout shades also varies, with some guests finding them insufficient.

Dining & Food Quality
The hotel features an on-site restaurant, Turtle Jack's, which receives mixed reviews. Many guests find the food quality to be good, and it is often utilized for events, but some perceive it as overpriced for its ambiance. A popular alternative for dining is The Keg, located conveniently nearby. Breakfast options receive varied feedback; while some guests appreciate the quality and variety, others find it expensive or note that coffee is not always included. The Starbucks in the lobby is a highly valued amenity for quick coffee and light bites. Room service is available, though a few guests have reported issues with responsiveness or delays in service.

Location & Accessibility
The hotel's proximity to the airport is its most significant advantage, making it an ideal choice for travelers with early flights or late arrivals. A complimentary shuttle service to and from the airport is frequently praised for its efficiency and reliability, though some guests have noted confusion regarding specific drop-off points at the airport. Parking is available on-site but is consistently mentioned as an expensive additional cost that is not included in the room rate, which can be a surprise for guests. The hotel's location also provides easy access to other restaurants within walking distance. For those looking to venture into the city, the airport shuttle connects to public transport options like the UP Express, offering convenient access to downtown areas.

Staff & Service
The staff friendliness and helpfulness are frequently highlighted as positive aspects of the guest experience. Most guests report warm and welcoming interactions, contributing to a pleasant stay. The check-in/out process is generally described as smooth and efficient, though some guests have reported isolated instances of unhelpful or rude interactions at the front desk, particularly when dealing with third-party bookings or specific requests. Responsiveness to issues varies, with some guests praising quick resolutions while others felt their concerns were not adequately addressed. Housekeeping receives mixed feedback, with some guests noting thorough service and others reporting superficial cleaning or unrefilled amenities. The shuttle drivers are consistently commended for their friendly demeanor and efficiency.

Additional Information
A recurring point of feedback from guests is the cost of parking fees, which are often perceived as unexpectedly high and not included in the room rate, leading to some dissatisfaction upon arrival. While the hotel is part of a well-known brand, some guests have noted inconsistencies in the application of loyalty program benefits, such as complimentary breakfast or Wi-Fi, depending on how the reservation was made. The hotel is generally considered a convenient and comfortable option for short stays, particularly for those traveling through the airport, offering a practical solution for overnight layovers or early departures.