Delta Hotels Toronto Airport & Conference Centre

The hotel's most notable feature is its direct airport access and reliable shuttle service, making it a prime choice for travelers seeking convenience. Many guests appreciate the hotel's cleanliness and the generally friendly staff who strive to provide good service. Its proximity to the airport, while convenient for travel, means that airplane noise is a frequent topic, with some guests finding it disruptive. The hotel is particularly well-suited for short-stay travelers needing quick airport access, vacationers who benefit from the secure park-and-fly options, and business travelers attending events at the nearby convention center. Families also find the amenities, such as the pool, appealing for a comfortable stay. To ensure a more restful experience, guests might consider requesting a room on a higher floor or away from the direct flight path, and it is advisable to confirm parking costs as they can be a significant additional expense.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. The gym is consistently praised for being well-stocked with equipment and providing complimentary water bottles and clean towels, allowing guests to maintain their fitness routines. A large, heated indoor pool is available, often described as great for children and suitable for swimming laps, though some guests have noted it appears dated and could benefit from more frequent cleaning. A hot tub is also present, though a few reviews mention it looking yellowish or needing better maintenance. For convenience, a Starbucks and a well-stocked convenience store are located within the lobby, providing easy access to coffee, snacks, and quick meals. The hotel also features extensive conference halls and event spaces, making it a popular venue for business gatherings, with many guests appreciating that everything needed for an event is available under one roof. Free Wi-Fi is available throughout the property, ensuring guests can stay connected.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed, though many find the rooms generally clean and well-maintained. Most guests report comfortable beds and quality linens that contribute to a restful sleep. However, some rooms, particularly on higher floors, are described as dated, with issues such as peeling wallpaper, cracked tiles, and staining in the bathroom. The bathroom design is sometimes criticized for being awkwardly shaped, with limited space and issues like shower spray spreading water onto the floor or a lack of hooks. A significant recurring theme is noise, primarily from airplanes flying overhead due to the hotel's proximity to the airport, and sometimes from hallways or street traffic. The hotel proactively provides earplugs in rooms to mitigate this. While coffee makers are available, some guests found the provided paper cups flimsy. Some air conditioning units were noted as loud or not functioning optimally. A few isolated but serious concerns were raised regarding dirty carpets or bed bugs, though these appear to be less common.

Dining & Food Quality
The hotel offers diverse dining options, with guest experiences varying across venues. The breakfast buffet at the Orchid Cafe is frequently highlighted for its variety and quality, often featuring an omelette station, fresh fruit, pastries, and hot food items, though some guests find it expensive. Many appreciate the attentive and welcoming staff in the breakfast area. The Lot 41 bar and restaurant is a popular choice for lunch and dinner, receiving praise for its good food quality, tasty choices, and lively atmosphere. Guests often commend the bar staff for their exceptional service. While the menu at Lot 41 is generally well-received, some guests wish for a larger selection. A Japanese restaurant, Ginko, is also on-site, offering another dining alternative. Room service is available and noted for its quick delivery, though it typically offers the same menu as the main restaurants with an added fee. The convenience of an on-site Starbucks is also a plus for quick coffee and snacks, despite a few comments on inconsistent quality.

Location & Accessibility
The hotel's location is a primary draw, being exceptionally close to the airport and directly across the street from the Toronto Congress Centre, making it highly convenient for both travelers and conference attendees. A major highlight is the airport shuttle service, which operates frequently and reliably, providing easy and timely transportation to and from the airport terminals. This service is particularly valued by guests utilizing the hotel's park-and-fly options. For those looking to explore, public transportation, including a bus stop outside the hotel connecting to the subway system, offers access to downtown Toronto, though the journey can be lengthy. While there are several fast-food and chain restaurants within walking distance, the area is not ideal for shopping. Parking is available on-site and often described as secure, but it is consistently noted as expensive, and some guests have reported significant issues with unexpected charges or, in rare but serious cases, vehicle damage or theft, with concerns about a lack of video surveillance.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests highlighting the friendly and helpful demeanor of the team. The check-in and check-out processes are often described as quick and efficient, with front desk agents frequently going above and beyond to accommodate requests, such as early check-ins or late check-outs. Guests appreciate the attentive service provided by housekeeping, with some noting thoughtful touches like arranging children's toys. The restaurant staff, particularly in the breakfast area and at the bar, are consistently commended for their exceptional and welcoming service. However, feedback is not uniformly positive; some guests have reported isolated instances of unhelpful or rude interactions with certain front desk or restaurant personnel. Similarly, while many find the shuttle drivers courteous and efficient, a few experiences mention drivers not assisting with luggage or issues with shuttle capacity during peak times. Overall, the staff's dedication to guest satisfaction is a recurring positive theme.

Additional Information
Guests should be aware of several important details to enhance their stay. While the hotel aims for comfort, some rooms lack a microwave, which can be an inconvenience for those preferring to heat their own food. A notable concern raised by some guests pertains to parking security, with reports of vehicle damage or theft in the lot, and a perceived lack of adequate video surveillance or hotel assistance in such incidents. Another point of feedback is the presence of an overpowering air freshener sprayed in the elevators and hallways, which some guests found unpleasant. A few reviews also highlighted a security lapse concerning room key deactivation, where lost keys with room numbers written on them were still active after new ones were issued, potentially compromising guest safety. The hotel does not offer complimentary coffee stations outside of the rooms, and guests should be prepared for the cost of on-site parking, which is not always included in the room rate.