Crowne Plaza Toronto Airport by IHG

This hotel is a popular choice for its exceptional proximity to the airport and its 24-hour shuttle service, making it a highly convenient option for business travelers and those with early morning or late-night flights. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the outstanding service provided by the staff. The inviting atmosphere and efficient operations cater well to transit passengers and short-stay visitors seeking a hassle-free experience. For a more peaceful stay, guests often recommend requesting a room on a higher floor to minimize noise, and it is advisable to be aware of the additional costs associated with parking.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. A pool is available, but many guests note that the water is often cold, limiting its enjoyment, and there can be confusion regarding its operating hours. The fitness center is generally well-regarded as well-equipped and clean, providing a good option for workouts. While free Wi-Fi is provided, some guests report it can be slow, with a paid option available for faster speeds. A recurring concern is the functionality of the elevators, with reports of only one or a few being operational, leading to significant wait times. In-room coffee makers are present, though supplies are sometimes found to be empty, and the small fridges occasionally have cleanliness or functionality issues. Guests appreciate the convenience of a lobby market for snacks and essentials.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. The comfortable beds and fluffy pillows are consistently highlighted as a major positive, ensuring a restful sleep for most visitors. However, feedback on room size is mixed, with many finding standard rooms to be compact or small, while upgraded suites offer more space. The bathrooms are frequently described as cramped or tiny, and some guests have reported issues such as empty shower gel dispensers, broken fixtures, or minor water damage. Noise is a significant concern for many, stemming from the hotel's proximity to the airport (leading to plane noise), highway traffic, and poor soundproofing that allows hallway disturbances and neighbor noise to be easily heard.

Dining & Food Quality
The hotel's on-site restaurant, The Cannery, generally garners positive reviews for its food quality, with many guests describing meals as delicious and excellent, particularly for dinner. The bar service is also well-received, with staff noted for their friendliness and efficiency. The breakfast buffet offers a wide variety of options and is often praised for its quality and being well-stocked. However, some guests find the breakfast to be overpriced, and its operating hours may not always align with the schedules of those with very early flights. While in-room coffee is available, some guests note that supplies can be inconsistent.

Location & Accessibility
The hotel's central location near the airport is a primary advantage, offering quick access to the terminals. The 24-hour airport shuttle service is a major draw, frequently praised for its convenience and efficiency, providing seamless transfers to and from the airport. However, many guests report issues with the shuttle, including delays, overcrowding, and a lack of clear communication regarding pick-up points or unexpected departures. Parking is a significant point of contention, consistently described as expensive, often full, and sometimes requiring guests to use distant or unsecured off-site lots, with snow clearing being an additional challenge during winter months. Despite parking issues, the hotel is within walking distance of several other restaurants.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, being described as friendly, helpful, attentive, and professional. Many guests highlight the welcoming demeanor of the front desk team, noting their efficiency during check-in and their willingness to assist with various requests. Housekeeping services are generally appreciated for their daily cleaning, though a few isolated incidents of missed service or unreplenished amenities have been reported. While the check-in process is usually smooth, some guests have experienced long lines due to high demand or limited staff. Communication from the hotel regarding operational issues, such as elevator status or deposit refunds, has been a point of frustration for some guests.

Additional Information
Guests should be aware that the hotel's pet-friendly policy has received mixed reviews, with some pet owners encountering challenges or negative interactions with staff regarding their animals. There have been instances of scheduled power outages that caused inconvenience due to a lack of clear communication about their timing. A common complaint revolves around the hotel's deposit refund process, which many guests find to be excessively slow. Furthermore, the presence of large groups, such as sports teams, has occasionally led to increased noise levels and disturbances in hallways, impacting the tranquility of other guests' stays.