DoubleTree by Hilton Kamloops

The hotel consistently leaves a positive first impression, largely due to its signature warm chocolate chip cookie offered upon arrival, which many guests cherish as a welcoming gesture. Beyond this delightful treat, the hotel is frequently lauded for its overall cleanliness, ensuring a pleasant environment for all visitors. Guests often highlight the comfortable beds as a key factor contributing to a restful stay. Its central location in downtown makes it an ideal choice for sightseers looking to explore the city's attractions on foot, as well as for business travelers seeking convenience. Families appreciate the comfortable accommodations and accessibility, while couples find it a suitable base for a relaxed getaway. To ensure a smooth experience, it is advisable for guests to inquire about any ongoing renovations that might affect specific facilities and to clarify parking arrangements, as this is a common point of feedback.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is mixed, with several guests noting ongoing issues. The pool and hot tub are frequently reported as being closed for renovations or maintenance, leading to disappointment for those hoping to use them. Similarly, the fitness center is often described as basic, poorly equipped, and in need of an update, with some guests finding only dumbbells and old machines available. While Wi-Fi is provided, many guests find it to be slow and unreliable unless they opt for a paid premium service, which can hinder streaming or work. The elevators are a recurring concern, with reports of them being old, slow, clunky, loud, and even shaking or getting stuck. Some rooms lack essential amenities like a hairdryer or microwave, which can be inconvenient for guests. Additionally, the mini-fridges in rooms are sometimes noted for not functioning well due to poor ventilation. On a positive note, a quick-bite shop near reception is appreciated for its convenience.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests describing rooms as immaculate and well-maintained upon arrival. The beds are consistently praised for being very comfortable, contributing to a restful night's sleep, though a few guests found them to be too soft. However, the room size can vary, with some guests noting that their accommodations felt smaller than expected compared to other hotels in the brand. A common point of concern is the bathroom, which is frequently described as very small, old, and tired, with some layouts making it difficult to access the toilet or featuring showers with lukewarm water or poor pressure. Noise levels are a significant issue for many, with complaints about loud air conditioning units, noise from elevators, and disturbances from neighboring rooms or even barking dogs. Controlling the room temperature can also be challenging, as the central AC system sometimes leads to rooms being too hot, even when set to a low temperature.

Dining & Food Quality
Guest experiences with the hotel's dining options are quite varied. While some guests found the breakfast to be good, with options like sausages and fruit, many noted that it was often overpriced and not included in the room rate. There are also comments about the breakfast being incomplete or having limited choices, particularly for those with dietary restrictions like gluten-free needs. The hotel's restaurant receives specific praise for its Indian food, with several guests highlighting the exceptional quality and taste of these dishes. However, the overall food quality can be inconsistent, with reports of burnt or cold meals. Service in the restaurant is a recurring concern, often described as slow, understaffed, and unorganized, leading to long wait times for meals. The bar is also mentioned as closing early, which can be inconvenient for guests looking to relax in the evening.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of downtown attractions, various restaurants, and a nearby park. Its accessibility from the freeway is also appreciated, making arrivals and departures convenient. However, parking is a significant and frequently mentioned concern for many guests. The on-site parking is often described as limited, with very tight spaces that can be challenging, especially for larger vehicles. Many guests express frustration over the cost of parking, which is typically an additional daily fee, though some loyalty program members receive it for free. Security in the parking area is also a point of contention, with concerns about the presence of individuals experiencing homelessness. While the location offers convenience, some guests describe the immediate surrounding neighborhood as "sketchy" or "dodgy," leading to feelings of unease when venturing out, particularly at night.

Staff & Service
The hotel's staff and service generally receive high praise from guests, standing out as a consistent positive aspect of the stay. Many reviews highlight the friendly staff who are described as professional, knowledgeable, and very helpful, contributing significantly to a welcoming atmosphere. Guests appreciate the attentive service provided, with staff often going above and beyond to accommodate requests, such as facilitating early check-ins or changing rooms when issues arise. The check-in process is frequently noted as quick and efficient, setting a positive tone from the moment of arrival. Staff members are commended for their willingness to assist with various needs, from providing extra amenities to offering local recommendations. While the vast majority of feedback is positive, a few isolated instances mention staff appearing overwhelmed or unorganized, particularly during busy periods, but overall, the dedication to customer service is a recurring theme.

Additional Information
Guests should be aware that the hotel has been undergoing significant renovations, which have impacted the availability of certain facilities like the pool, hot tub, gym, and even the restaurant at times. This ongoing work is a frequent point of discussion in reviews. The hotel maintains a pet-friendly policy, allowing guests to bring their dogs, which is appreciated by many, though some reviews mention issues with barking dogs disturbing other guests or specific charges related to pets. For loyalty program members, rewards program benefits such as free parking or complimentary breakfast are sometimes offered, but room upgrades are not always available. A notable policy mentioned by guests is a strict requirement for prior notice if shortening a stay, with charges potentially applied for unstayed nights. Some guests also reported that Do Not Disturb signs were occasionally ignored by housekeeping. Additionally, a few guests have commented on a strong air freshener smell in the lobby area.