Crossroads Inn & Suites

The hotel offers a highly convenient and comfortable stay, particularly noted for its direct outside room access, allowing guests to park directly in front of their rooms for easy loading and unloading. This unique design is a significant advantage, especially appreciated by travelers with pets who benefit from quick outdoor access, and those with trailers or heavy luggage. The hotel's quiet atmosphere, combined with its consistent cleanliness and the friendly, helpful staff, makes it an excellent choice for couples, business travelers, and medical travelers seeking a peaceful and efficient retreat. Guests frequently praise the overall value and comfort. To ensure a smooth experience, it is advisable to inquire about ongoing construction, as some guests experienced noise, and for those desiring more than a light morning snack, planning for breakfast outside the hotel is recommended.

Facilities & Amenities
Guests frequently commend the hotel's well-appointed facilities, which significantly enhance their stay. Many rooms feature a convenient kitchenette, complete with a mini fridge and essential kitchenware, making it ideal for longer stays or for preparing light meals. The availability of free Wi-Fi is consistently praised, ensuring guests can stay connected. Most rooms also boast a balcony, providing a pleasant outdoor space. A highly appreciated amenity is the complimentary washer and dryer with provided detergent, offering great convenience for travelers. While some guests noted the TVs are on the smaller side, they generally provide adequate entertainment. The presence of AC/heating in rooms ensures comfort regardless of the weather. Some rooms feature a spacious shower with a bench, though a few guests noted the absence of a bathtub.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its exceptional cleanliness, with many guests describing rooms as immaculate, fresh, and well-maintained. The beds are frequently highlighted as very comfortable, contributing to a restful night's sleep, though a few guests found the pillows to be too small or thin, impacting their comfort. Rooms are generally described as spacious and quiet, providing a peaceful environment, although some guests experienced noise from ongoing construction or occasional sounds from neighboring rooms. The bathrooms are often noted for their ample size and good water pressure, with some featuring a handicap shower setup. While amenities like a coffee maker and mini fridge are appreciated, some guests expressed a desire for a microwave in the room for added convenience. A few isolated reports mentioned issues like a lingering smell or uncleaned sheets, but these appear to be exceptions.

Dining & Food Quality
Feedback regarding the hotel's dining options, particularly breakfast, is notably mixed, with many guests expressing disappointment. The complimentary offering typically consists of pre-packaged muffins, coffee, tea, and sometimes juice boxes or granola bars. While some guests found this sufficient for a quick start, a significant number felt it was inadequate and not a true continental breakfast, especially missing hot breakfast items, protein options, or fresh fruit. Many reviews explicitly state there is no restaurant on-site, which some guests found inconvenient, especially for evening meals. Some guests suggested the inclusion of a microwave in rooms could help compensate for the lack of dining facilities. For those seeking a more substantial meal, planning to dine elsewhere is strongly advised, though a Subway is conveniently located nearby.

Location & Accessibility
The hotel's location is widely regarded as highly convenient and a significant advantage for guests. It offers easy access to major highways and main roads, making it simple to navigate the area. Guests appreciate its proximity to the airport for quick transfers and its short drive to downtown St. John's, typically within 10-30 minutes, allowing for exploration of city attractions. The hotel is also conveniently situated near various shopping centers, including Costco, and a range of restaurants. While some reviews describe the immediate surroundings as an industrial park setting or suburban, which means fewer walkable attractions, the ample and easy parking directly in front of rooms, including space for trailers, compensates for this. This makes it particularly suitable for guests traveling by car who prioritize accessibility and a quiet base.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness and helpfulness, significantly enhancing the guest experience. Many guests highlight the team's attentive service and willingness to go above and beyond to accommodate requests, such as early check-in or assistance with specific needs. The check-in process is frequently described as quick and efficient, contributing to a smooth arrival. Guests appreciate the warm welcome and the staff's pleasant demeanor, which creates a welcoming atmosphere. While most feedback on housekeeping is positive regarding cleanliness, a few isolated comments mentioned missed services or minor oversights. Overall, the dedication of the staff to providing excellent customer service is a recurring theme, making guests feel valued and well-cared for throughout their stay.

Additional Information
Beyond the standard amenities, the hotel offers several unique features that guests find highly beneficial. Its pet-friendly policy is frequently praised, with the direct outside room access proving particularly convenient for pet owners. Guests also highly appreciate the complimentary free laundry facilities, including provided detergent and fabric softener sheets, which is a significant convenience for longer stays or for travelers needing to refresh their wardrobe. However, guests should be aware that the hotel has been undergoing renovations, which, while aiming for improvements, have occasionally led to noise disturbances during daytime hours, and some guests were not informed of this prior to booking. The hotel also offers specific medical rates, which are appreciated by those traveling for appointments.