Courtyard by Marriott Montreal Laval

The hotel stands out as a remarkably new and modern property, consistently praised for its immaculate cleanliness and the exceptional service provided by its staff. Its signature feature is its unparalleled location, offering direct access to the Place Bell arena and the Montmorency metro station via an underground tunnel system. This makes it an ideal choice for event-goers, concert-attendees, and hockey fans seeking convenience, as well as sightseers and business travelers looking for easy access to downtown Montreal. Families and couples also find the hotel appealing due to its spacious rooms and the abundance of nearby dining and entertainment options. To enhance your stay, guests recommend requesting a room away from the hotel's restaurant area if sensitive to potential noise, and it is advisable to be aware of the parking costs and potential traffic congestion during major events at Place Bell.

Facilities & Amenities
Guests consistently highlight the hotel's new and modern facilities, which contribute significantly to a comfortable stay. The well-equipped fitness center receives positive remarks, allowing guests to maintain their routines. While many appreciate the convenience of Wi-Fi access, some guests reported difficulties connecting or inconsistent service. The elevators are noted for being fast and smooth by many, though a few found them confusing or slow, particularly when shared with staff. The underground parking is frequently mentioned for its security and convenience, with the added benefit of EV charging stations. However, a recurring point of feedback is the absence of a swimming pool, which some travelers, especially families, found disappointing. The hotel also features a pleasant rooftop terrace and a secure building with room card access for elevators, enhancing guest safety.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its immaculate cleanliness and the overall comfort of its accommodations. Guests frequently describe the rooms as spacious and modern, equipped with ample outlets and USB slots. Most guests found the beds comfortable, ensuring a restful night's sleep, though some mentioned that the pillows were less comfortable, leading to neck pain. Feedback on noise levels is mixed; while many found their rooms quiet, some reported disturbances from the hotel's restaurant, plumbing in adjacent rooms, or early morning construction. A common concern revolves around the thermostat and air conditioning, with several guests experiencing issues maintaining a cool room temperature. The bathroom generally receives positive comments for its cleanliness and lighting, though a few noted issues with shower drainage, water spilling from showers without curbs, or the presence of hair. One guest also reported a dirty sofa in their room.

Dining & Food Quality
The on-site restaurant garners significant praise from guests, frequently described as excellent with delicious food quality and attentive service. Many guests enjoyed their meals there, finding it a convenient and high-quality option. Feedback regarding breakfast is more varied; while some found it great with good options, others expressed disappointment that it was not complimentary or that the buffet was limited, with some finding the offerings expensive. Specific comments included issues with food preparation, such as an omelette not being cooked properly, and small coffee cup sizes. Beyond the hotel's own offerings, guests consistently appreciate the abundance of diverse dining options available within easy walking distance, including a nearby Starbucks, making it convenient for various meal preferences. The hotel also features a bar and a rooftop bar that are popular among visitors.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, particularly its direct proximity to Place Bell and the Montmorency metro station. This provides exceptional convenience for event-goers and offers seamless access to downtown Montreal via public transportation, making it an ideal base for exploring the city without a car. Guests appreciate being within walking distance of numerous shopping and restaurants options, creating a vibrant and accessible environment. Parking is available in an underground parking facility, which is generally considered secure and reasonably priced by many, though some guests found it expensive or challenging to access during peak event times. The unique underground tunnel access to the metro station and other facilities is a highly valued feature, especially during inclement weather. While the immediate area is bustling, some guests noted concerns about the surrounding environment during certain hours.

Staff & Service
The hotel's staff consistently receives high praise for their friendly, professional service and exceptional helpfulness. Guests frequently commend their attentiveness and willingness to go above and beyond, contributing significantly to a positive experience. The check-in process is generally described as quick and smooth, with many guests appreciating the flexibility for early check-in. While most experiences with housekeeping are positive, noting their attentive service and efficiency, a few guests reported issues with rooms not being cleaned daily or amenities not being replenished without request. Despite overwhelmingly positive feedback, a small number of guests encountered instances of perceived unhelpfulness or slow service at the front desk, and one serious incident involving staff handling of a guest harassment complaint was noted as unprofessional. Overall, the dedication to customer service is a recurring theme, making guests feel welcome and valued.

Additional Information
This new property, less than a year old, is frequently lauded for its modern design and excellent condition. Guests appreciate the secure access throughout the building, including the use of room cards for elevators. A notable feature is the underground tunnel system connecting the hotel to nearby facilities and the metro, enhancing convenience. The underground parking also includes EV charging stations, a thoughtful amenity for electric vehicle owners. A common point of feedback, however, is the hotel's policy regarding water bottles; many guests expressed disappointment that complimentary water is not provided in rooms, especially given the hotel's overall quality. While the hotel is located in Laval, guests find it a convenient base for Montreal due to metro access. Some guests noted ongoing construction and occasional issues with room temperature control, suggesting areas for continued improvement. The hotel's pet policy regarding service animals was a point of concern for a few guests.