Comfort Inn

This hotel is currently undergoing extensive renovations, which significantly impacts the guest experience, though the staff's dedication to service often mitigates these challenges. Its location offers convenient highway access, making it suitable for travelers needing to be near the Laval area or those visiting for medical appointments and surgery recovery. While the ongoing work can be disruptive, the hotel strives to provide a comfortable stay. For budget-conscious travelers seeking a practical base, it offers a reasonable option. Guests are advised to contact the hotel directly before booking to inquire about the current renovation status and to request rooms away from potentially noisy areas, such as those near ice machines or construction zones, to ensure a more restful visit.

Facilities & Amenities
The hotel is undergoing renovations, which guests should be aware of, as it impacts some areas and can lead to noise. Most rooms are equipped with a fridge and microwave, which are appreciated for convenience, though some guests noted these appliances were not always perfectly clean. Wi-Fi is available, but some guests reported issues with connectivity or difficulty obtaining the correct password. A notable point is the absence of an elevator, which can be a significant inconvenience for guests with mobility issues or heavy luggage, especially as the hotel has two floors. The ice machine can be a source of noise, particularly for rooms located nearby. Some guests also mentioned issues with in-room phones being non-functional, making it difficult to contact the front desk.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed, with some guests finding their rooms clean and comfortable, while others reported significant issues. Many guests noted that the carpets appeared old, dirty, stained, or even wet, contributing to unpleasant room smells described as musty, smoky, or even like vomit. Some found the beds and pillows to be uncomfortable, lumpy, or hard, impacting sleep quality. Bathroom condition also varied, with reports of dirty showers, mold on windows, cracked basins, and low water pressure. Noise levels from hallways, ice machines, and especially the ongoing construction were frequently mentioned as disruptive, making it difficult for guests to rest. Despite some positive comments on clean linens, the overall impression of room upkeep and comfort is inconsistent.

Dining & Food Quality
The breakfast offered at the hotel generally receives positive feedback, with many guests considering it a highlight of their stay. The breakfast variety includes hot options like eggs and sausages, along with pastries, cereals, and a popular waffle machine. Guests appreciate the convenience of having breakfast included, saving time and money. However, some noted that the hot food was occasionally only warm, and the coffee quality was inconsistent, with some finding it unappealing. The dining area itself was sometimes described as cold or not perfectly clean, and occasionally, food items were not replenished quickly enough during busy periods. Despite these minor points, the breakfast is largely seen as a good, basic offering.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy highway access and proximity to various amenities. It is conveniently situated near shopping centers, restaurants, and the Laval area, making it a practical base for many travelers. While not directly in downtown, guests appreciate its accessibility to major routes. Parking is readily available on-site, which is a plus for those traveling by car, though some noted potholes in the lot. For guests relying on public transport, there is a bus stop nearby that connects to the metro, providing access to other parts of the city. However, some guests found the hotel difficult to locate initially due to its position relative to the highway.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlighted specific individuals for their exceptional support, particularly in accommodating requests such as room changes due to issues or assisting with late check-out. The check-in process is often described as quick and efficient, contributing to a positive first impression. Staff members are noted for their willingness to assist with various needs, including helping with luggage in the absence of an elevator and providing local recommendations. While some isolated incidents of less helpful service were reported, the overwhelming majority of reviews commend the staff's dedication and positive attitude, making a significant difference to the guest experience.

Additional Information
The hotel is currently undergoing ongoing renovations, which guests should be aware of as it can lead to noise and impact certain areas, including access to some parts of the building. A key feature to note is the absence of an elevator, which can be challenging for guests with mobility issues or heavy luggage, as the hotel spans two floors. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals. However, some guests experienced recurring key card issues, requiring frequent trips to the front desk for re-activation. While the hotel provides basic amenities, there is no gym or pool on-site. Guests also reported that housekeeping services are not always daily, and some rooms lack essential items like hair dryers or functional phones.