EST Hotel

This hotel presents a notable contrast between its often-praised comfortable beds and modern interior design, and the significant challenges guests encounter with its amenities and overall environment. While some travelers find it suitable for a quick, budget-conscious stay, particularly due to its proximity to major roadways, others are deterred by pervasive issues. It may appeal to travelers who prioritize a soft bed and a quiet interior over a full range of hotel services or a pristine surrounding area. To ensure a more satisfactory experience, guests are advised to confirm the availability and functionality of specific amenities before booking and to manage expectations regarding the complimentary breakfast and the immediate vicinity of the property.

Facilities & Amenities
Many guests express significant disappointment with the hotel's advertised facilities, noting that the pool and gym are consistently out of service, often cited as being closed since the pandemic. This contradicts expectations set by online listings. Issues with in-room amenities are also common, with several reports of jet tubs not working, AC units being ineffective, and TVs malfunctioning. The availability of ice machines is frequently problematic, with guests finding them broken or non-existent on multiple floors. While some rooms offer a microwave and fridge, the overall sentiment regarding the functionality and availability of key amenities is largely negative, impacting guest satisfaction.

Cleanliness & Room Comfort
Cleanliness and room comfort are major points of contention for guests. A pervasive issue is the strong, unpleasant smell throughout the property, including in the elevator, hallways, and rooms, often described as smoke, cannabis, dampness, or chemicals, sometimes masked by overpowering air fresheners. Many rooms are reported to be dirty, with widespread stains on carpets, sheets, walls, and furniture. Instances of mold in bathrooms and on vents are frequently cited, along with bugs such as cockroaches, bed bugs, and earwigs. While some guests find the beds comfortable, noise from thin walls, street traffic, and other rooms is a common complaint, disrupting sleep. Additionally, some rooms lack windows, or their blinds and curtains are ineffective, leading to issues with light and privacy.

Dining & Food Quality
The hotel's breakfast offering consistently receives negative feedback from guests. Instead of a traditional hot breakfast or buffet, guests are provided with a "grab and go" or "brown paper bag" option. This typically includes a cold or frozen egg sandwich, a small yogurt, a juice box, and a muffin. Many guests express extreme disappointment, describing it as a "joke" or "humiliating," and noting the absence of hot coffee or tea. The quality and variety are widely criticized, with guests feeling that the breakfast is falsely advertised and does not meet basic expectations for a hotel stay.

Location & Accessibility
The hotel's location receives mixed reviews, often described as being in a "sketchy," "run-down," or "unsafe" area, with reports of loitering individuals and drug-related activity outside. While some guests find its proximity to the airport and major highways convenient for transit, the immediate surroundings are a significant concern for many, impacting their sense of safety. Parking is a frequent issue, described as limited, difficult to find, dirty, and sometimes requiring guests to park in adjacent lots. The hotel's entrance can also be challenging to locate, adding to initial frustrations upon arrival.

Staff & Service
Feedback on the staff and service is notably mixed. Many guests praise certain individuals for being friendly, helpful, hospitable, and attentive, particularly during check-in or when addressing specific requests. However, a significant number of reviews highlight negative experiences, describing staff as rude, unprofessional, unresponsive, inattentive, or having communication difficulties, sometimes due to language barriers. Issues with quick check-in are reported, with delays or complications. Guests also mention staff being dismissive of concerns, particularly regarding room conditions or amenity issues, leading to frustration and a feeling of being unheard.

Additional Information
A recurring theme in guest feedback is the hotel's policy regarding security deposits. Many guests report being surprised by a large, often unexpected, deposit required upon check-in, which can be several hundred dollars. There are frequent complaints about difficulties in getting these deposits refunded promptly after checkout, with some guests waiting extended periods or encountering resistance from staff. The hotel also appears to have a pet-friendly policy, as some guests noted hearing dogs in the hallways, which may be a consideration for those with allergies or seeking a pet-free environment.