Atrium Hotel Vancouver

This hotel is widely recognized for its exceptional value and complimentary amenities, particularly its free underground parking and generous breakfast buffet. Guests consistently highlight the cleanliness of the accommodations and the spacious rooms, which contribute to a comfortable stay. The hotel is an excellent fit for event-goers attending functions at the nearby Pacific Coliseum or PNE, as well as families and cruise passengers seeking convenient access and amenities. Budget-conscious travelers also find it appealing due to the included perks. To enhance your experience, consider requesting a room away from the street to minimize potential noise, and be sure to take advantage of the complimentary shuttle service for convenient transportation to key city areas.

Facilities & Amenities
Guests appreciate the practical in-room amenities such as a microwave, mini-fridge, and coffee maker, which add convenience to their stay. Many rooms also feature a steamer, a thoughtful touch for travelers. The hotel offers free Wi-Fi, ensuring guests can stay connected. While there is a fitness center, many describe it as basic, equipped with a few machines but lacking weights or mats. A sauna is available, though some guests note it may take time to heat up. A laundry room is on-site, but it has limited machines and can be inconvenient to use. Some rooms include a balcony, though their utility can vary, with some being small or facing noisy areas. It is worth noting that the hotel does not feature a swimming pool.

Cleanliness & Room Comfort
The hotel generally receives high praise for its clean rooms and comfortable beds, with many guests reporting a restful sleep. Rooms are often described as spacious, providing ample living area. However, feedback on bathroom condition is mixed; while some find them lovely and well-maintained, others note signs of aging, such as dated fixtures, water damage, or issues with moldy tiles and leaky faucets. Noise levels are a recurring theme, with many guests experiencing street noise or sounds from adjacent rooms due to thin walls. Some also report noise from the heating and air conditioning units. Despite these points, the overall impression of room comfort and cleanliness remains largely positive, with daily housekeeping contributing to a pleasant environment.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, frequently described as delicious, generous, and offering a good variety of hot and cold options. Typical selections include scrambled eggs, sausages, hash browns, cereals, yogurt, and pastries like croissants. While most guests find the breakfast to be a substantial and satisfying start to their day, some note that the quality can be inconsistent, with occasional comments about watery coffee or juice, or a lack of fresh fruit. A few guests also mention that the menu tends to be the same daily. The hotel does not have an on-site restaurant for lunch or dinner, which some guests would appreciate for added convenience.

Location & Accessibility
The hotel's location is highly valued for its proximity to the Pacific Coliseum and PNE, making it ideal for those attending events. It offers easy access to the highway and is approximately a ten-minute drive from downtown Vancouver. Public transportation is readily available, with a bus stop conveniently located near the hotel entrance, providing direct routes to the city center. The free underground parking is a major advantage, offering secure vehicle storage, though some guests find the entrance and exit to be narrow or tight. While the immediate neighborhood offers various amenities like restaurants, coffee shops, and convenience stores, some guests have expressed concerns about the surrounding area's feel, particularly further down the street.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, and attentive, contributing significantly to a positive guest experience. Guests often highlight the quick check-in process and the staff's willingness to accommodate requests, such as early check-ins or luggage storage. Housekeeping is generally commended for daily room cleaning. The hotel also provides a complimentary shuttle service to Canada Place and the cruise terminal, which many guests find very convenient, though some note that communication about its schedule or one-way nature could be clearer. A recurring point of concern for many guests is the hotel's security deposit policy, which involves a substantial hold on credit cards that can take several days to be returned after checkout.

Additional Information
A notable aspect of staying at this hotel is its security deposit policy, which requires a significant hold on guests' credit cards, often taking up to ten business days to be released. This practice is a frequent point of frustration for many travelers. The hotel is an older property that has undergone recent renovations, with many rooms featuring updated, modern interiors. However, some areas, particularly certain bathrooms, may still show signs of their age. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals. Guests should be aware that there is no swimming pool on the premises, nor are there in-room safes for valuables.