Wyndham Grand Fallsview Hotel

This hotel is highly regarded for its prime location, offering direct indoor access to the Fallsview Casino and OLG Stage, a signature feature that allows guests to enjoy entertainment and dining without venturing outside, especially convenient in inclement weather. Its spacious rooms and overall cleanliness are frequently highlighted, making it a suitable choice for a diverse range of travelers, including sightseers, concert-goers, casino visitors, families, and couples seeking a comfortable and accessible base. While many appreciate the attentive staff, some guests have encountered challenges with specific services. To enhance your stay, consider confirming your room's view preference upon booking, as some falls views may be partially obstructed, and be prepared for potentially high parking costs.

Facilities & Amenities
The hotel offers convenient covered overpass walkways that connect directly to the Fallsview Casino, OLG Stage, and various restaurants and shops, a feature highly valued by guests for its ease of access. A well-equipped gym with a variety of machines and free weights is available for fitness enthusiasts. The indoor pool and hot tub are generally appreciated, though some guests have noted issues with water temperature, cleanliness, or overcrowding, and hot tub jets occasionally being weak. The elevators are a frequent point of concern, with reports of long wait times, some being out of service, or even getting stuck. While Wi-Fi is available, some guests have experienced connectivity issues. On-site dining options include a Starbucks and a food court, and a Fun Zone with games and activities is available, though some find its associated costs unclear.

Cleanliness & Room Comfort
Guests frequently commend the spacious rooms and the general cleanliness of the hotel. The beds are often described as very comfortable with quality linens, contributing to a restful sleep, though some guests found the pillows too soft or insufficient. While many rooms offer pleasant city or partial falls views, some guests reported obstructed views due to trees or other buildings. Feedback on bathroom cleanliness is mixed, with some noting grime, mold, or loose fixtures, and a recurring issue of lack of hot water in showers. In-room amenities like coffee makers (including Nespresso machines) are appreciated, but some guests reported issues with their functionality or limited supplies. Noise levels from other guests, construction, or the street can occasionally impact comfort.

Dining & Food Quality
The hotel provides several on-site dining options, including TGIF, IHOP, Ruth's Chris Steakhouse, and a Starbucks, along with a food court accessible via the covered walkways. While some guests enjoyed the convenience and quality of these restaurants, particularly Ruth's Chris, many found the breakfast options, especially at IHOP, to be expensive and lacking in variety, as it is not included in the room rate. Dining coupons provided by the hotel received mixed reviews, with some guests finding them misleading or requiring specific, costly purchases to be redeemed. Overall, the convenience of having multiple food choices within the hotel complex is a significant advantage for many visitors.

Location & Accessibility
The hotel's central location is a major draw, placing guests within easy walking distance of Niagara Falls, downtown attractions, and various restaurants. Its direct indoor access to the Fallsview Casino and OLG Stage is highly valued, allowing guests to move between venues comfortably regardless of weather. While the location is praised, parking is a significant and frequently mentioned concern. It is consistently described as expensive, with options for both on-site valet and off-site self-parking across the street, neither of which is included in the room rate. Guests often report limited availability in the more affordable off-site lots, leading to inconvenience and frustration.

Staff & Service
The hotel staff generally receives high praise for being friendly, helpful, and professional, contributing positively to the guest experience. The check-in and check-out processes are often described as smooth and efficient, though some guests have reported long wait times or issues with specific front desk interactions. Housekeeping is noted by many as attentive and thorough, ensuring rooms are clean and well-maintained. However, some guests experienced inconsistencies with service, such as unaddressed maintenance requests or issues with problem resolution. The valet service is frequently commended for its efficiency and courteousness, despite the high associated costs.

Additional Information
Guests should be aware of an additional destination fee or municipal accommodation tax, which is often added to the bill unexpectedly after booking or checkout. The hotel is undergoing renovations and construction in some areas, which can occasionally lead to noise or confusing layouts. There have been recurring issues with the reliability of elevators, leading to significant wait times, especially during busy periods. A common complaint among guests is the absence of microwaves in most rooms, which can be inconvenient for families or those wishing to reheat food. Furthermore, the hotel's coupon or voucher offerings for local attractions and dining are sometimes perceived as misleading or not providing true value.