Many guests note that the hotel is an ideal base for exploring the city on foot, with something for just about everyone within easy walking distance: the Museum of Fine Art, Newbury Street, Fenway Park, the Charles River, and much more. The trolley stops

Many guests give the reception team high marks for their friendly, personable service, and praise the housekeeping staff for their attention to detail. The word "spotless" comes up in many reviews, with respect to the rooms as well as the public areas.

The hotel offers the largest heated pool in Boston, and few guests fail to mention it as a highlight. Guests also appreciate the well equipped fitness centre.

Many guests are irritated to find that Wi-Fi is not included in the nightly rate, and they find the additional fee to be unreasonable given the going nightly rate.Though most guests are pleased with the level of customer service they receive, others descr

Several guests were surprised to find there are no fans in the bathroom, and found that the rooms steamed up very quickly, possibly partly due to their size. Guests typically describe the bathrooms as "tiny", even in some of the larger rooms. A few others

Several guests found they could easily overhear conversations in the next room, even when the neighbours were speaking at a normal volume. Others were bothered by noises from the hall, noting that the doors don't seem to seal shut very well.