Quality Hotel & Suites

The hotel is often highlighted for its exceptional staff service and the inclusion of a high-quality breakfast served at an adjacent restaurant, making it a memorable aspect of many stays. Guests frequently commend the spacious rooms and the hotel's generally convenient location. While some aspects of cleanliness and room condition receive mixed feedback, the hotel's commitment to guest satisfaction shines through its attentive team. This establishment is particularly well-suited for business travelers seeking functional accommodations with good service, pet owners due to its accommodating policy, and couples or families looking for a value-oriented stay with a satisfying breakfast. To ensure the best experience, guests are advised to confirm their room's readiness upon arrival and to inquire about specific room features if mobility is a concern, as the hotel lacks an elevator.

Facilities & Amenities
The hotel's facilities present a mixed experience for guests. A significant and frequently mentioned point is the absence of an elevator, which can pose a challenge for guests with mobility issues or heavy luggage, as many rooms are located on upper floors. While some rooms offer convenient amenities like a refrigerator, microwave, and coffee maker, the overall impression of the facilities is that they are dated and in need of renovation. The pool is often noted as being closed or non-functional, leading to disappointment for those hoping to use it. Parking is available, but some guests have found the entrance overgrown or the lot difficult to navigate, with occasional issues regarding accessibility. The general state of repair for some facilities, such as a broken ice machine, also contributes to a less than ideal experience for some visitors.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests report finding their rooms to be clean, neat, and spacious, often praising the comfortable beds and the provision of ample working space. Rooms are generally described as quiet, contributing to a restful stay. However, a notable number of reviews highlight significant issues, indicating that some rooms are dated and show signs of wear, including peeling wallpaper, worn-out furniture, and dirty carpets. More concerning complaints include the presence of mold in bathrooms and other areas, unpleasant urine smells, and sticky floors. Specific bathroom problems such as small size, lack of counter space, rust, broken tiles, and poor water pressure are also mentioned. Some guests also experienced issues with noisy AC units or broken sofa beds, impacting their overall comfort.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives widespread acclaim from guests. Most reviews describe the breakfast as delicious, plentiful, and generous, often highlighting its high quality and the convenience of it being served at an adjacent restaurant. Guests appreciate the hot options available, such as eggs, bacon, toast, and potatoes, which are a welcome change from typical continental offerings. The voucher system for breakfast is generally well-received, providing a satisfying start to the day. However, some guests experienced issues when the restaurant was closed or undergoing renovation, leading to less satisfactory alternatives like cold, pre-packaged meals served in the lobby. A few also noted that the portions could be small or that tips were expected despite the meal being included.

Location & Accessibility
The hotel's location is consistently praised by guests for its convenience and accessibility. It is frequently described as unbeatable, perfect, and well-located, offering easy access to the highway (specifically the 410) and being close to everything. Guests appreciate its proximity to restaurants nearby, making dining options readily available. The hotel is also noted for being near a pleasant walking path along the river and within easy reach of the university. While the location itself is a strong positive, some guests have encountered challenges with parking, mentioning an overgrown entrance or difficulty finding spots. Additionally, the lack of an accessible entrance with steps and no elevator can pose difficulties for those with mobility concerns, despite the otherwise convenient setting.

Staff & Service
The staff and service at the hotel are overwhelmingly lauded by guests, standing out as a consistent highlight. Many describe the team as super friendly, knowledgeable, professional, and exceptionally helpful, often going above and beyond to ensure a pleasant stay. Guests frequently commend the impeccable service and the staff's willingness to be attentive and accommodating requests. The check-in process is generally reported as quick and efficient. However, despite the widespread positive feedback, some guests have reported negative experiences, including instances where rooms were not ready upon arrival, reception staff were perceived as unwilling to help with room issues, or responses were dismissive. A few also noted a lack of apology for cleanliness issues or a manager not following through on promised resolutions, creating a mixed, though predominantly positive, service impression.

Additional Information
Beyond the standard categories, guests frequently discuss the hotel's pet-friendly policy, which is a significant draw for many travelers. While appreciated, some pet owners have noted challenges with finding suitable outdoor areas for their animals or have expressed concerns about the associated pet fees. A pervasive theme throughout reviews, though not a specific policy, is the hotel's general dated decor and its overall need for renovation. Many guests feel that while the property is well-maintained in some aspects, it could greatly benefit from significant updates to its appearance and facilities, with some describing it as "1990s" or "worn out." This sentiment often influences the perceived value for money, as guests sometimes feel the cost does not align with the older aesthetic and condition of certain areas, despite other positive aspects of their stay.