Millennium Hotel Broadway Times Square

The hotel's most notable feature is its unbeatable location in the vibrant heart of Times Square, offering immediate and convenient access to Broadway shows, major attractions, and subway lines. This makes it an ideal choice for sightseers, theater-goers, couples seeking a central base, and families looking to explore the city with ease. While guests consistently praise the staff for their exceptional friendliness, helpfulness, and efficiency, many reviews highlight that the hotel's decor and furnishings are significantly dated and in need of renovation. Rooms are generally described as spacious for New York City standards, and the beds are often found to be very comfortable. To enhance your stay, consider requesting a room on a higher floor for impressive city views, and be aware that some areas are still awaiting modernization.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is mixed, with several areas noted for improvement. A recurring concern is the functionality of the elevators, which are frequently reported as slow, experiencing long wait times, or having issues with the key card system. Many guests express disappointment over the absence of a mini-fridge and coffee maker or kettle in the rooms, though some were able to request these items. While the Wi-Fi is available, some reviews describe it as spotty or slow. The hotel does offer a fitness center, which is appreciated by those who use it. The lobby is often described as grand and beautiful, but guests note a lack of sufficient seating. Many guests also mention an unexpected destination fee or facility fee, which some feel is not clearly justified by the available amenities.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort varies, with many guests noting areas for improvement. While some rooms are described as clean, a significant number of reviews report issues such as hair in bathtubs, general dirt and dust, and stains on carpets and furniture. The bathrooms are frequently cited as outdated, with instances of mold or mildew, broken fixtures like shower heads, clogged tubs, or leaking sinks and toilets. Many guests find the beds to be notably comfortable, ensuring a restful sleep. However, the overall room condition is often described as dated, with worn or scratched furniture, peeling paint, and broken drawers or closet doors. Noise levels are a mixed bag; some guests find their rooms quiet despite the central location, while others experience considerable street noise or sounds from neighboring rooms.

Dining & Food Quality
The hotel's dining options are a consistent point of disappointment for many guests. The restaurant and bar facilities are widely reported as being closed, with reviews indicating they are either under renovation or have been permanently shut down for several years. Consequently, room service is not available. Guests should be aware that breakfast is generally not offered or included, with some mentioning a simple "grab-and-go" option if anything is provided. This lack of on-site dining means guests need to seek food and beverage options outside the hotel. Fortunately, the hotel's prime location in Times Square means there are numerous restaurants, cafes, and a Starbucks conveniently located within easy walking distance, providing a wide variety of choices for meals and drinks.

Location & Accessibility
The hotel's central location is overwhelmingly its strongest asset, consistently praised by guests. Situated directly in the heart of Times Square, it offers unparalleled proximity to major attractions such as Broadway theaters, Rockefeller Center, and Central Park, all within easy walking distance. Guests appreciate the convenience of being just steps away from vibrant shopping and diverse dining options. The hotel also provides easy access to subway lines, making it simple to explore other parts of the city. While parking is available, guests note it can be expensive. The presence of two entrances, on 44th and 45th streets, adds to the convenience. Despite the bustling surroundings, some guests report surprisingly quiet rooms, though others do experience significant street noise.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness and helpfulness. Guests frequently highlight their attentiveness, efficiency, and professionalism, noting that staff members often go above and beyond to assist with requests and provide a warm welcome. The check-in and check-out processes are generally described as quick and smooth, though some guests have experienced occasional delays. While many commend the housekeeping staff for daily cleaning and fresh towels, a few reviews mention inconsistencies or missed cleanings. The bell service is also frequently noted for its efficiency and helpfulness with luggage. Overall, the positive interactions with the staff are a recurring theme, significantly contributing to a more pleasant guest experience despite other hotel shortcomings.

Additional Information
A significant and frequently mentioned issue is the hotel's air conditioning and heating system. Many guests report that rooms are often too hot, with thermostats being ineffective or centrally controlled, preventing individual temperature adjustments. Guests are often advised to open windows, which only open slightly and do little to alleviate the heat. Another common point of contention is the destination fee or facility fee, which guests often find to be an an unexpected and unjustified charge, especially given the perceived lack of amenities. The elevators frequently pose problems, with key card readers often malfunctioning, leading to frustrating delays. Many reviews also indicate that the hotel is in need of renovation, with some areas already undergoing updates, but many rooms still awaiting modernization.