YOTEL New York Times Square

The hotel offers a distinctive urban experience, characterized by its central location near Times Square and its unique, compact "pod-style" rooms with a modern, futuristic design. While the self-check-in/out kiosks and the Yobot luggage robot are signature features, guests should be aware of potential operational issues. This hotel is particularly well-suited for tourists, sightseers, and business travelers who prioritize convenience and a functional base for exploring the city. Solo travelers and couples will find the efficient room design appealing. To enhance your stay, it is advisable to manage expectations regarding room size and potential wear and tear, and to be prepared for additional fees upon arrival. Requesting a room on a higher floor is often recommended for better views and reduced noise.

Facilities & Amenities
Guests generally appreciate the convenience of an ATM in the lobby and the availability of a gym for workouts. The hotel features a rooftop bar and a restaurant, though the bar's operating hours can be seasonal or subject to private events. A coffee/snack bar is also available on-site. Free Wi-Fi is provided throughout the property, ensuring guests can stay connected. While some rooms may include kettles or fridges, this is not consistently available across all room types. Many guests report frequent issues with the ice machines being out of order on various floors. The automated Yobot luggage storage system, while a novel feature, is often reported to break down, sometimes leading to manual storage fees. Some guests also note that the elevators can be slow or crowded.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. Many guests find their rooms clean upon arrival, and the beds are frequently described as comfortable, though some find them too soft or saggy. Good shower pressure is a common positive, and daily housekeeping is generally provided. While the automated beds are a unique feature, some guests report they are not always functional. Rooms often offer impressive city views from higher floors. However, a recurring concern is the small and cramped nature of the rooms, with limited space for luggage. Significant issues with maintenance and general wear and tear are noted, including chipped paint, stained surfaces, and broken fixtures like shower knobs, light switches, and towel rails. Bathroom privacy is a major point of contention due to glass partitions or sliding doors. Noise levels from the street, corridors, and adjacent rooms are frequently mentioned, and AC issues, such as loud operation or ineffective cooling, are common.

Dining & Food Quality
The hotel offers breakfast options, typically at an additional cost, and features an on-site restaurant and bar. While some guests find the food quality to be good and the restaurant atmosphere pleasant, feedback on the breakfast is often critical. Many describe the breakfast variety as limited and the food quality as lukewarm. Some guests express disappointment that free coffee or a complimentary continental breakfast is not provided, especially given the overall cost of the stay. The dining facilities are generally seen as convenient for a quick meal or drink, but not a highlight of the hotel experience.

Location & Accessibility
The hotel's excellent central location is consistently highlighted as a major advantage. It is conveniently situated within a 5 to 10-minute walk of Times Square, the Theater District, and the Port Authority Bus Terminal, providing easy access to subway stations. Guests appreciate its proximity to attractions like Hudson Yards, the High Line, and the Javits Center. The surrounding area offers a wide array of restaurants and shops, including a CVS and Target, making it easy to find necessities. While the location is generally considered safe, some guests note that the immediate vicinity can feel a bit "ropey" or noisy at night. Parking is available, but it is reported to be expensive.

Staff & Service
The hotel staff consistently receives high praise for being friendly, helpful, and providing attentive service. Many guests highlight the professionalism of the team, particularly during the quick check-in/out process, even with the self-service kiosks. Staff members are often commended for their willingness to assist with various requests, such as room changes or arranging transportation. Housekeeping staff are frequently described as polite and efficient. However, there are isolated reports of rude staff or a perceived lack of responsiveness, especially concerning maintenance issues or refund requests. Some guests also express frustration with the luggage storage fees, particularly when the automated system is not functioning, and a few mention instances of staff entering rooms without adequate notice.

Additional Information
Guests should be aware of the mandatory facility fees or "destination fees" that are often charged upon arrival, which some find to be an unexpected cost not clearly communicated during booking. There are also luggage storage fees, even when the automated Yobot system is broken, requiring cash payment. While the hotel maintains a non-smoking policy, some guests report encountering the smell of smoke in corridors or even in their rooms. The hotel has a pet-friendly policy, though finding suitable outdoor areas for pets nearby can be challenging. Loyal members of the rewards program may appreciate certain benefits like room upgrades. Some rooms are thoughtfully equipped with umbrellas, a practical amenity for city exploration.