The Michelangelo

The hotel offers a luxurious urban escape, renowned for its spacious rooms and a location that places guests at the heart of downtown. Its signature feature is its old-world Italian charm, providing a tranquil retreat from the bustling city. Guests consistently praise the hotel's impeccable cleanliness, comfortable accommodations, and the truly exceptional service provided by the staff. This hotel is ideal for sightseers and theater-goers due to its central location, while couples and families will appreciate the quiet ambiance and generous room sizes. To enhance your stay, consider requesting an interior room for ultimate quietness and leverage the staff's extensive local knowledge for recommendations.

Facilities & Amenities
The hotel provides several convenient facilities for guests. While there is no swimming pool, a fitness center is available, though some guests note it is basic and could benefit from more diverse equipment. Wi-Fi is accessible throughout the property, ensuring guests can stay connected. The lobby and lounge areas are described as charming and well-maintained, offering a pleasant space to relax or enjoy a drink. Guests appreciate the efficiency of the elevators, which are noted for being fast. Rooms are equipped with a mini-bar, though some find it overly stocked, leaving little space for personal items. Thoughtful in-room amenities like soft robes and slippers are provided, and umbrellas are available, a practical touch for city weather.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms as impeccably spotless. The spacious rooms are a consistent highlight, offering ample space, a rarity for the city. Most guests report comfortable beds with high-quality linens, ensuring a restful sleep, though a few found mattresses too soft or lumpy. The large bathrooms often feature soaking tubs and separate areas, with good water pressure in the showers. A significant positive is the remarkable quietness of the rooms, providing a peaceful escape from city noise, even on busy streets, thanks to effective soundproofing. However, some guests note that the room decor feels dated or shows signs of wear, such as stained carpets or chipped paint. Common in-room amenity complaints include the absence of a coffee maker and limited USB outlets, while the air conditioning system is occasionally cited for being noisy or having a locked temperature setting.

Dining & Food Quality
The hotel offers dining options that receive mixed but generally positive feedback. Breakfast is available in a lounge area, often described as delicious and scrumptious, with options like Americano breakfast, pancakes, and French toast. Some guests appreciate the convenience of a cooked-to-order breakfast. The hotel's restaurant and bar areas are noted for their cozy and inviting atmosphere, though some find the seating awkward or the menu somewhat limited. Bartenders are frequently praised for their personable service and ability to craft excellent drinks. While room service is offered, some guests experienced issues with non-delivery or limited availability, which was attributed to staffing challenges, while others found it prompt and satisfactory.

Location & Accessibility
The hotel boasts a perfect location, consistently highlighted as one of its strongest attributes. It is ideally situated within walking distance of numerous major attractions, including Times Square, the theater district, Central Park, Rockefeller Center, and 5th Avenue shopping. This central position makes it an excellent base for exploring the city, allowing guests to easily access shows, museums, and retail areas. The hotel is also conveniently located near subway stations, providing seamless access to other parts of the city and the airport. Guests generally feel safe in the surrounding area. While parking is available, it is typically valet service and can be expensive, with some guests noting occasional wait times for vehicle retrieval.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for their exceptional service. Guests frequently describe them as friendly, attentive, helpful, professional, and welcoming, often making visitors feel like family. The check-in process is generally smooth and efficient. Housekeeping is largely commended for maintaining clean rooms, though a few isolated comments mention missed service. The bellmen and doormen are particularly highlighted for their warmth, assistance with luggage, directions, and hailing taxis, contributing significantly to a positive first and last impression. The concierge is also noted for providing valuable recommendations and assistance with bookings. Overall, the staff's dedication to providing a high level of service is a recurring theme, making guests eager to return.

Additional Information
Guests should be aware of a destination fee that is applied, which some find unexpected upon arrival, though it covers certain amenities. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals. Loyal patrons appreciate the rewards program benefits, which can include perks like room upgrades. A notable point for comfort is that the thermostat settings in rooms are sometimes locked at a maximum of 68 degrees, which some guests find too warm. While water replenishment in rooms is generally expected, some reviews indicate inconsistencies, with guests occasionally needing to request it or retrieve it themselves. The hotel's classic ambiance and traditional decor are cherished by many, though some suggest that certain areas could benefit from renovation needs to refresh the furnishings and carpets.