TownePlace Suites by Marriott New York Long Island City/Manhattan View

This hotel offers a memorable stay, distinguished by its spacious rooms and impressive rooftop views of Manhattan, a rare find in New York City. Guests consistently highlight the generous size of the accommodations, which are notably larger than typical city hotel rooms, providing ample comfort. The hotel is particularly well-suited for business travelers flying into nearby airports, sightseers eager to explore Manhattan with convenient subway access, and families who appreciate the extra space and amenities. Couples also find the hotel appealing for a comfortable and scenic getaway. The staff's exceptional friendliness and the hotel's overall cleanliness are frequently praised, contributing to a pleasant experience. To maximize your stay, consider requesting a room that does not face adjacent buildings to ensure privacy, and be prepared to utilize the nearby subway for efficient travel into the city.

Facilities & Amenities
The hotel provides a range of well-regarded facilities and amenities designed to enhance guest comfort and convenience. A standout feature is the rooftop lounge and terrace, offering stunning Manhattan skyline views that are particularly beautiful at night, though some guests wish for more comfortable seating or a dedicated bar area. Many rooms are equipped with a full kitchenette, including a full-size refrigerator, microwave, dishwasher, sink, and utensils, which is highly appreciated for longer stays or self-catering. Guests also have access to a laundry facility and a quiet, well-equipped gym. The lobby offers complimentary coffee, tea, water, and cookies throughout the day, a thoughtful touch. The elevators are noted for being fast and efficient, and luggage storage is available for convenience.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness and the overall comfort of its rooms. The accommodations are described as modern, new, and well-maintained, providing a pleasant environment. Reviewers consistently praise the extremely comfortable beds and pillows, ensuring a restful night's sleep, complemented by high-quality linens. The rooms are notably spacious for a city hotel, often featuring spacious bathrooms with excellent showers. In-room amenities like a coffee maker and a large TV with streaming access are appreciated. While many guests found their rooms to be quiet and conducive to relaxation, some experienced construction noise from outside, particularly in the mornings, and occasionally noted street noise or sounds from adjacent rooms due to perceived thin walls.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, offering a convenient start to the day. Most guests find the breakfast variety to be good, typically including options like waffles, bacon, sausage, eggs, oatmeal, toast, jams, juice, tea, and coffee. The food quality receives mixed feedback; some describe it as delicious and satisfying, while others found it to be basic or of terrible quality. Staff are often praised for their diligence in replenishing food items and keeping the area clean. However, the breakfast area can become overcrowded, especially during peak hours, leading to limited seating. Some guests also expressed a preference for more sustainable options, noting the use of disposable plates and cutlery.

Location & Accessibility
The hotel's location in Long Island City is a key factor for many guests, offering convenient accessibility to Manhattan. It is situated within a short 5-10 minute walk of the Queensbridge/21st Street subway station, providing quick access to Midtown Manhattan (just 2-4 stops away on the F line). The hotel is also well-positioned for travelers using LGA and JFK airports. While the immediate surrounding area is described as a working-class neighborhood with ongoing construction and some older buildings, guest perceptions of safety are mixed. Most guests felt safe, even when walking at night, though some initially found the area "sketchy" or "rough." Valet parking is available but can be expensive, and street parking is generally difficult to find.

Staff & Service
The hotel's staff and service consistently receive high praise from guests, standing out as a major highlight of their stay. Reviewers frequently describe the team as friendly, helpful, attentive, polite, and professional, contributing significantly to a positive experience. The check-in and check-out process is generally noted as smooth and fast. Staff members are often commended for going "above and beyond" to accommodate guest requests, from providing directions and local recommendations to assisting with special occasions. While most guests found the housekeeping to be thorough, some noted inconsistencies with daily cleaning or specific requests. Guests who are Marriott Bonvoy members appreciate the rewards program benefits, such as late check-out options and bonus points.

Additional Information
Several important details contribute to the overall guest experience. Many guests noted significant construction noise in the surrounding area, which can be disruptive, particularly in the mornings, and some recommended bringing earplugs. The hotel's security deposit policy caused confusion and frustration for some, especially international visitors, due to delays in refunds or unexpected cash requirements. While the hotel offers various window views, some rooms face adjacent buildings, leading to privacy concerns. Guests should be aware that daily room cleaning is not standard and may need to be specifically requested. Marriott Bonvoy members can often enjoy late check-out privileges. The hotel's rooftop terrace is a popular feature, offering impressive views, though some wish for more comfortable seating arrangements.