Relais St-Denis

This hotel is highly regarded for its unique blend of rustic charm and convenient amenities, making it a memorable destination for many. Its signature feature is the inviting outdoor heated pool, hot tub, and sauna area, which guests particularly enjoy year-round, especially during winter for a relaxing experience amidst the snow. The hotel's central location is a significant draw, placing guests within easy walking distance of the village's shops, restaurants, and a major grocery store. Accommodations often include a cozy fireplace and a practical kitchenette, enhancing the stay for both short and extended visits. This makes it an ideal fit for families seeking spacious suites and recreational options, couples looking for a romantic escape, and skiers or winter sports enthusiasts due to its proximity to the slopes. To maximize your comfort, consider bringing earplugs if you are sensitive to noise, as some areas can experience sound from hallways, and utilize the in-room kitchenette for added convenience.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive outdoor facilities, which include a popular heated pool, a spacious hot tub, and a well-maintained sauna, all accessible throughout the year. Many rooms feature a charming fireplace, with an initial log provided, contributing to a cozy atmosphere. The in-room kitchenette is a highly valued amenity, equipped with a microwave, toaster oven, fridge, and Keurig coffee maker, allowing guests to prepare their own meals and snacks. While Wi-Fi generally performs well, some guests note that the water machine near the reception can occasionally be empty. On-site massage services are available, adding to the relaxation options. Guests appreciate the provision of robes for use with the spa facilities. However, it is important to note that there are no elevators, which could be a consideration for guests with mobility challenges or heavy luggage, especially for rooms on upper floors.

Cleanliness & Room Comfort
Guest feedback on room condition is mixed; while many describe rooms as clean and spacious, a significant number note that the decor and furnishings are dated and in need of renovation. Beds are generally reported as comfortable, though some guests found them either too soft or too firm. In-room amenities like the fireplace and kitchenette are appreciated, along with large TVs and dimmers for lights. Bathrooms are often described as spacious, with some featuring a large tub or jacuzzi and separate showers. However, issues such as old fixtures, rust, dirty window frames, and occasional sewage smells have been reported. Noise levels can vary, with some guests experiencing hallway noise from other guests or plumbing noise, while others found their rooms quiet. Specific concerns include dirty blinds, worn furniture, stained carpets, and a lack of daily housekeeping unless specifically requested.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for guests to explore the surrounding area. It is within easy walking distance of the charming village, offering a variety of shops, restaurants, and entertainment options. For those interested in outdoor activities, the hotel is just a short drive from the ski hills. A major convenience highlighted by guests is the grocery store located directly across the street, along with a Starbucks and other essential services. Parking is available on-site, though it can become quite full during peak seasons, and some guests have noted that the parking area could benefit from better maintenance, particularly regarding ice in winter and asphalt condition. The hotel's prime position allows many guests to leave their vehicles parked and enjoy the town on foot throughout their stay.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome and the staff's willingness to accommodate requests, contributing to a positive overall experience. The check-in process is generally described as quick and efficient. While daily housekeeping is not standard, staff are responsive to requests for fresh towels or other necessities. The availability of on-site massage services is also a valued aspect of the service offering. Despite some minor issues reported, such as occasional difficulties with key card reprogramming, the staff's commitment to providing excellent service is a recurring theme in guest reviews, making guests feel well-cared for and appreciated during their stay.

Additional Information
A notable aspect of this hotel is its pet-friendly policy, though some guests have mentioned challenges in finding suitable outdoor areas for pets nearby. It is important for guests to be aware that daily housekeeping is not provided unless specifically requested, which is a common point of feedback. The hotel features real fireplaces in many rooms, with the first log provided, adding a unique and cozy element to the stay. While the property is generally considered to offer good value for money, many reviews consistently point out that the hotel is dated and could benefit significantly from comprehensive renovations and updates to its decor and furnishings. Some guests have noted minor ongoing renovation noise during their stay. The tap water is potable, and for guests on upper floors, the absence of elevators should be considered for luggage handling.