Hôtel du Lac Lenore

The hotel offers a serene lakeside escape, with its signature feature being its direct access to the beautiful Lac Lenore and a wide array of outdoor amenities. Guests are consistently charmed by the picturesque views and the opportunity to engage in various activities right on the property. This makes it an ideal destination for couples seeking a romantic or relaxing getaway, families looking for engaging lake-based activities and spacious grounds, and outdoor enthusiasts keen on exploring nearby ski and bike trails. It also serves as a suitable venue for event organizers planning small gatherings. While many appreciate the personal touch of the friendly staff and the overall cleanliness, some guests note that certain areas of the hotel appear dated. To ensure a smooth stay, it is advisable to clarify all potential charges upfront, especially when booking for events, and be aware that some rooms may experience noise from the adjacent busy road.

Facilities & Amenities
Guests highly value the hotel's extensive outdoor facilities, which include direct lake access for complimentary use of kayaks, paddleboards, and pedal boats. The property also features a refreshing outdoor pool, multiple hot tubs (some available in-room), and a relaxing sauna. For evening enjoyment, a fire pit with provided wood and BBQ facilities complete with utensils are popular additions, allowing guests to prepare their own meals. In-room conveniences typically include a mini-fridge and a Keurig coffee maker. While these amenities are widely praised, some guests reported that the Wi-Fi connectivity can be inconsistent and unreliable. Additionally, while some rooms boast fireplaces, guests noted that specific types of wood are required and can be difficult to source.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and generally spacious, with many appreciating the comfortable beds and the presence of newly renovated bathrooms. Some accommodations are enhanced with luxurious features such as whirlpool baths or electric fireplaces. However, feedback on room comfort is mixed, with some guests noting that the decor and furniture can appear dated or worn. A recurring concern is the noise level, stemming from both the nearby busy road and poor soundproofing between rooms, which can disturb sleep. Isolated reports mentioned issues like dirty glasses, broken beds, or insufficient basic supplies such as toiletries and towels. Some also found the air conditioner to be noisy or experienced rooms that were cold.

Dining & Food Quality
The hotel does not feature a restaurant on-site, and breakfast is not consistently available or included, which some guests found inconvenient. However, the property compensates by offering excellent self-catering facilities, including well-maintained BBQ areas where guests can prepare their own meals. The staff often provides complimentary utensils and plates for this purpose, and some reviews even mention staff assisting with dishwashing. While snacks are available for purchase on-site, guests noted a lack of nearby stores for quick coffee or meal options. Issues were also reported regarding the inconsistent provision of coffee capsules for in-room machines, leading to frustration for some.

Location & Accessibility
The hotel enjoys a picturesque lakeside setting on Lac Lenore, offering beautiful views and a tranquil atmosphere for many. It provides easy access to the charming town of Sainte-Adèle, where restaurants and shopping are just a short drive away. The location is particularly advantageous for outdoor enthusiasts, being conveniently close to cross-country ski trails, skating areas, and the popular Petit Train du Nord trail, which is accessible by bike from Montreal. However, a significant number of guests reported that the hotel's proximity to a busy road results in considerable road noise, which can detract from the peaceful environment. The property offers ample parking for guests.

Staff & Service
Most guests consistently praise the friendly staff and owners, highlighting their helpfulness, accommodating nature, and excellent customer service. Many reviews commend specific individuals for their attentiveness and welcoming demeanor, contributing to a personalized and homely atmosphere. The check-in process is generally described as smooth and efficient. However, some guests reported isolated incidents of staff absence at the reception, particularly during off-peak hours, which led to feelings of being unattended and unfulfilled requests, such as for basic room supplies. A few instances of communication difficulties were also mentioned, suggesting a slight inconsistency in service delivery for a minority of visitors.

Additional Information
The hotel maintains a pet-friendly policy, notably welcoming service dogs. Guests should be aware that a security deposit is typically required upon check-in. There have been reports of misleading advertising, particularly concerning the functionality of in-room fireplaces and the overall classification of the property, with some guests perceiving it more as a motel than a hotel. Furthermore, some visitors, especially those who booked the venue for events, reported experiencing unexpected charges after their stay, emphasizing the importance of clarifying all potential fees upfront. Occasional feedback also noted that basic room supplies, such as toiletries and towels, were sometimes found to be insufficient.