Quality Inn

The hotel's convenient location in East Ottawa makes it a practical choice for guests with appointments or events in the area, often serving as a base for hockey teams and business travelers. Its accessibility to the highway and nearby amenities is a consistent highlight. While many guests appreciate the hotel's clean rooms and the friendly demeanor of some staff members, a significant number of reviews point to the property being dated and in need of substantial updates. The hotel's breakfast receives mixed but often positive feedback for its offerings. Families often choose this hotel for its perceived amenities, though they are frequently disappointed by the condition or availability of the pool. To ensure a smoother stay, guests are advised to confirm the operational status of all facilities, especially the pool, before booking, and to be aware of the hotel's security deposit policy.

Facilities & Amenities
The hotel's facilities present a mixed experience for guests. A recurring and significant point of contention is the swimming pool and hot tub, which are frequently reported as dirty, cold, green, or entirely out of service, leading to considerable disappointment, especially for families who booked specifically for these amenities. Some reviews even suggest the pool has been condemned or is perpetually under renovation, leading to accusations of false advertising. The fitness room has also been noted to have broken machines. Common areas like the lobby and hallways are often described as dated, with worn carpets and chipped tiles, creating an unwelcoming atmosphere. While Wi-Fi is generally reliable, guests have encountered issues with vending machines imposing large holds on small transactions and ice machines being out of order. In-room amenities like microwaves and refrigerators are available, though some guests experienced issues with their functionality.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably varied. Many guests commend the rooms for being clean, spotless, and spacious, ensuring a comfortable stay. The beds are often described as comfortable, contributing to a restful night's sleep. However, a concerning number of reviews highlight significant issues, including reports of bed bugs, dirty floors, and moldy caulking in the bathrooms. Some rooms are noted as being run-down, with worn-out beds, broken fixtures, and damaged doors. Noise levels are a frequent complaint, with guests experiencing disturbances from loud children, stomping, yelling, and slamming doors, particularly from hockey teams. Poor soundproofing means noise from adjacent rooms, equipment rooms, and even outside traffic can be disruptive. Additionally, some rooms lack essential amenities like comfy chairs or proper closet space, and AC units are sometimes reported as noisy or ineffective.

Dining & Food Quality
The hotel's dining experience, primarily centered around its complimentary breakfast, garners mixed reactions. Many guests find the breakfast to be good, delicious, and a solid start to their day, appreciating the convenience and value. The offerings typically include scrambled eggs, turkey sausages, muffins, pancakes, bagels, and cereal, along with coffee and juices. However, some guests express disappointment with the food quality, describing items as bland, cold, or poorly prepared, with specific complaints about runny eggs or awful sausages. The breakfast variety is often perceived as limited, with some wishing for more fruit options or different meat choices. The breakfast room itself is frequently criticized for being too small, leading to a lack of seating, and for its general cleanliness, with reports of stained carpets and food marks on the walls. The coffee also receives varied feedback, ranging from good to unpalatable.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly for those with business or events in East Ottawa. It offers easy access to the highway, making travel convenient, and is situated in a generally quiet and safe neighborhood. Guests appreciate its proximity to a large shopping mall and other amenities like a grocery store, allowing for easy access to necessities. While some reviews mention it being "not close to anything" in terms of major tourist attractions, its strategic position for local appointments or as a stopover point is widely valued. The hotel provides ample and free parking, which is a significant benefit for guests traveling by car. Its convenience for specific needs, such as attending hockey tournaments or appointments, makes it a practical choice for many travelers.

Staff & Service
Feedback regarding staff and service is highly polarized. Many guests commend the staff for being friendly, helpful, courteous, and attentive, contributing positively to their stay. Specific praise is often directed towards their willingness to assist with requests and their pleasant demeanor. The check-in process is sometimes described as quick and efficient. However, a significant number of reviews report negative experiences, citing staff as rude, disinterested, unprofessional, or even argumentative, particularly when addressing guest complaints or issues. Instances of slow check-in, unfulfilled promises regarding refunds, and a perceived lack of empathy are frequently mentioned. Some guests also note inconsistencies in housekeeping, with rooms not being cleaned or towels not replaced unless specifically requested, and staff occasionally entering rooms before check-out time.

Additional Information
Guests should be aware of several important details that frequently arise in reviews. A significant point of concern is the $200 security deposit, which many guests report was not disclosed during booking and can take up to five days to be refunded, causing financial inconvenience. Additionally, the vending machines have been criticized for placing a $20 hold for every small transaction, which guests perceive as a scam. The hotel is reportedly undergoing renovations, but this often means certain facilities are closed without prior notification, and common areas may still appear worn. Guests frequently highlight the poor soundproofing of the rooms, leading to disturbances from neighboring rooms, hallways, and outside noise. There are also recurring complaints about the lack of hot water for showers and issues with TV remotes or the functionality of in-room entertainment.