Comfort Inn

The hotel is frequently praised for its recent renovations, which have significantly improved room quality, and its complimentary breakfast, a standout feature for many guests. Its convenient location makes it an excellent choice for road trippers and families seeking easy access to local amenities and nearby attractions. The hotel's pet-friendly policy also makes it a suitable option for those traveling with animals. Guests consistently highlight the overall cleanliness and the helpfulness of the staff. For a more comfortable stay, it is advisable to request a newly renovated room, and guests should be aware that there is no elevator, which might impact those with heavy luggage or mobility concerns.

Facilities & Amenities
Guests appreciate the practical amenities available, including free Wi-Fi which ensures connectivity throughout their stay. The presence of ice machines and vending machines adds to guest convenience. While the hotel does not feature a swimming pool or a dedicated gym, which some guests noted, the available facilities are generally considered sufficient for a comfortable stay. The hotel also provides access to coffee, tea, and water in common areas, a thoughtful touch that many guests value.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing their rooms as spotless and well-maintained. The beds are frequently mentioned as comfortable, contributing to a restful night's sleep, especially in newly renovated rooms which often feature new mattresses. However, some guests reported issues with musty smells or lingering cigarette odors in certain rooms, and some found the pillows too soft or the beds too hard. In-room amenities like microwaves, refrigerators, and coffee makers are appreciated. Noise from AC units and from hallways or neighboring rooms was occasionally noted, and some bathrooms had dim lighting or loose fixtures.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as fantastic and complete. It offers a good selection of items, including hot options such as waffles, scrambled eggs, sausages, and potatoes, alongside cereals, breads, and fruit. The coffee is also well-regarded. While the breakfast area can become crowded during peak hours, leading to some waiting for tables, the overall quality and variety of the food are consistently praised, making it a valuable inclusion for guests.

Location & Accessibility
The hotel boasts a convenient location, providing easy access to various restaurants and commercial areas. It is also well-situated for those looking to visit Ottawa, being just a short drive away from the city's attractions. Free parking is available on-site, which is a major benefit for guests traveling by car, though some found the parking spaces to be tight. A few guests noted that the hotel's entrance can be difficult to spot from the main road, especially at night, due to a lack of prominent signage.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly, helpful, and professional. Guests frequently commend the quick check-in and check-out processes, as well as the staff's willingness to accommodate requests and address concerns. Many appreciate the attentive service provided by the front desk and breakfast area personnel. However, some guests experienced challenges with luggage assistance due to the absence of an elevator, particularly when assigned rooms on the second floor.

Additional Information
The hotel operates with a pet-friendly policy, which is a notable feature for guests traveling with animals, though an additional fee applies. Some pet owners found it challenging to locate suitable outdoor areas for their pets. Guests should be aware that a security deposit is required upon check-in, which some found to be a lengthy process. The hotel is undergoing renovations, indicating ongoing efforts to update its facilities. A recurring point of feedback is the lack of an elevator, which means guests must use stairs to access the second floor.