New York Marriott Marquis

The hotel offers an iconic New York experience, primarily due to its unbeatable location directly in the heart of Times Square, providing guests with immediate access to the vibrant energy and dazzling lights of the city. This makes it an ideal choice for sightseers eager to explore major attractions and theater-goers looking for unparalleled proximity to Broadway shows. Guests consistently highlight the spacious rooms, which are a rare find in Manhattan, along with the comfortable accommodations and the generally friendly and helpful staff. The hotel's efficient, albeit sometimes initially confusing, elevator system is also frequently noted for its speed in navigating the massive property. For families, the generous room sizes and central position make it easy to manage city excursions, while business travelers benefit from the convenient access to conference facilities and transport links. To enhance your stay, consider requesting a room on a higher floor for a spectacular view of Times Square, and familiarize yourself with the unique elevator operation upon arrival to save time.

Facilities & Amenities
Guests find the hotel's extensive facilities to be a significant advantage, enhancing their overall stay. The well-equipped fitness center receives high praise, offering ample equipment for a comprehensive workout. While some guests note the absence of a swimming pool, the gym's quality often compensates. The hotel provides free Wi-Fi for loyalty program members, ensuring connectivity, though some non-members express frustration over charges. Convenience is further boosted by the presence of a Starbucks and a deli within the premises, offering quick access to coffee and snacks. The M Club, available to eligible guests, is appreciated for its offerings, though some find it can get quite busy. The unique and efficient elevator system is frequently mentioned for its speed, despite an initial learning curve for new visitors. Additionally, vending machines and a gift shop are available, adding to the on-site conveniences.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness and room comfort, with many guests appreciating the well-maintained and tidy accommodations. Rooms are frequently described as spacious, a notable advantage for a Manhattan property, often featuring comfortable beds and high-quality linens that contribute to a restful night's sleep. Many rooms boast spectacular Times Square views, enhancing the urban experience, and blackout shades are effective in managing the bright city lights. The bathrooms are typically modern and clean, with good water pressure. While most guests report a quiet stay, some on lower floors or near the atrium occasionally mention noise levels from the street or hotel common areas, though this is not a universal complaint. Basic in-room amenities like a safe and refrigerator are usually provided, though some guests note the absence of a coffee maker or other expected items.

Dining & Food Quality
The hotel offers several dining options that receive mixed but generally positive feedback. The breakfast experience, whether at the main restaurant or the M Club, is often described as extensive, with a wide variety of choices, though some guests find the buffet to be overcrowded and the food quality inconsistent. Many appreciate the convenience of on-site meals, especially given the hotel's busy location. The bar areas are popular for evening drinks, with guests enjoying the atmosphere and views. Room service is available, though some guests are surprised to find items delivered in disposable containers, and a delivery fee is often applied. While the convenience is valued, some guests feel the food quality and pricing for in-hotel dining are not always commensurate with the cost, preferring to explore the numerous nearby restaurants.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its strongest asset, placing guests directly in the vibrant heart of Times Square. This prime spot offers unparalleled accessibility to numerous key attractions, including immediate proximity to Broadway theaters, making it ideal for show-goers. Guests can easily walk to iconic landmarks such as Rockefeller Center, Central Park, and various shopping districts. The hotel is also conveniently located near subway stations, providing effortless access to other parts of the city and beyond. While the bustling nature of Times Square is part of the appeal, some guests note the area can be very crowded. Parking is available, typically valet, but guests frequently mention it is quite expensive, with additional fees for vehicle retrieval.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests commending the friendly staff and their helpful and attentive service. From the moment of arrival, guests often highlight the efficiency of the valet service and the welcoming demeanor of the front desk team, contributing to a smooth check-in process. Housekeeping is frequently noted for maintaining clean rooms and being responsive to requests. While most interactions are positive, a few guests report isolated instances of less accommodating service, particularly regarding specific requests or issues. However, the overall sentiment is that the team strives to provide a positive experience, with many appreciating the staff's willingness to assist with directions, recommendations, and other needs, making guests feel well-cared for during their stay.

Additional Information
Guests should be aware of a daily destination fee that is applied, which often causes confusion as its benefits, such as credits for hotel dining or access to certain tours, are not always clearly communicated upon arrival. While some guests find value in these included perks, others feel it is an unexpected and sometimes unutilized expense. Loyalty program members often appreciate their rewards program benefits, which can include room upgrades or lounge access. There are occasional reports of room key issues requiring multiple trips to the front desk for re-activation. The hotel also offers luggage storage services, though some guests have experienced significant wait times for retrieval, especially during peak hours. The property is known for its large scale, and while generally efficient, navigating its vastness can sometimes be a minor challenge.