Motel Newstar Laval

The hotel offers a practical and economical stay, often highlighted for its renovated motel setup that provides convenient direct parking access to rooms. This makes it an appealing choice for budget-conscious travelers, short-trip guests seeking a comfortable stopover, and business travelers needing a functional base. Its modern aesthetic and generally clean accommodations are frequently praised, along with the comfortable beds that ensure a restful night. While the hotel provides a straightforward experience, guests should be mindful of potential noise from neighboring rooms due to varying soundproofing quality and are advised to confirm their non-smoking room preference upon arrival to avoid lingering odors.

Facilities & Amenities
The hotel provides essential facilities and amenities for a comfortable stay. Rooms are typically equipped with a Keurig coffee maker and a fridge, offering convenience for in-room refreshments. While Wi-Fi is available, some guests reported inconsistent or poor reception, which can be a drawback for those relying on a strong internet connection. The TVs in rooms sometimes present issues with limited channels or low resolution. Certain suites feature a whirlpool tub, though a few guests experienced it activating unexpectedly. The air conditioning units, while functional, can be noisy and direct, potentially impacting comfort. Guests occasionally noted a lack of minor in-room conveniences such as extra toilet paper, tissues, or sufficient hooks in the bathroom for towels. For those on upper floors, it's important to note the absence of an elevator.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many reviewers consistently praised the rooms and linens for being very clean and well-maintained, contributing to a pleasant stay. However, a notable number of guests reported issues such as dirty floors, hair in the shower, or a persistent smoke smell even in designated non-smoking rooms. Some also encountered other unpleasant odors like sewage or a general musky scent. The beds are widely described as comfortable, with many guests appreciating the quality of the mattresses for a good night's sleep, though a few found pillows too soft or mattresses prone to sinking. A significant and frequently mentioned concern is poor soundproofing, leading to guests hearing conversations, arguments, snoring, or doors slamming from adjacent rooms, which often disrupts sleep. Room sizes are generally perceived as small or cramped, though some suites offer more space.

Location & Accessibility
The hotel's location is frequently highlighted as convenient, especially for those attending events at Place Bell or visiting the Centropolis, with numerous restaurants and amenities within walking distance. A major advantage is the availability of free parking, often directly accessible in front of the room, which is highly appreciated by guests with vehicles. However, some visitors found the hotel's entrance difficult to locate from the main boulevard. For those relying on public transport, a bus stop is conveniently located right outside, and the hotel is within reasonable proximity to a metro station, providing access to other areas. While offering good value for local activities, some travelers noted that the distance and time required to reach downtown Montreal might diminish the overall savings compared to staying closer to the city center. The immediate surrounding area is sometimes described as industrial.

Staff & Service
The staff generally receives positive remarks for being friendly, welcoming, and professional, with many guests commending their helpfulness and courteous demeanor. The check-in process is often described as rapid and easy, with some guests appreciating the convenience of contactless check-out. However, there are instances where guests reported unresponsiveness from the front desk, particularly during late hours, or encountered staff with less accommodating attitudes when issues arose. Housekeeping services appear inconsistent; while some rooms are well-maintained, others reported inadequate cleaning or staff entering rooms prematurely before check-out time. Despite these occasional drawbacks, the overall sentiment regarding staff interaction is largely positive, with many guests acknowledging their efforts to assist.

Additional Information
Guests planning a stay should be aware of the hotel's pet-friendly policy, which, while accommodating, comes with a notably high daily fee that some found unexpected or excessive. A security deposit is typically required upon check-in, and a few guests reported delays or issues with receiving their refund. There are recurring complaints about a strong cigarette smoke smell in non-smoking rooms, suggesting challenges with policy enforcement or ventilation. Some guests experienced problems with room allocation, not receiving the specific room type they booked, or finding their room was not ready upon arrival. Additionally, various maintenance issues, such as flickering lights, broken faucets, non-functional phones, or damaged door locks, were occasionally reported, indicating areas where upkeep could be improved.