InterContinental Miami by IHG

This hotel is celebrated for its prime location on the bay, offering stunning views and direct access to a scenic walking path, making it a memorable choice for guests. Its signature feature is the exquisite Club Lounge on the 29th floor, providing an elevated experience with exceptional food and service. The hotel is particularly well-suited for cruisers due to its proximity to the port, business travelers attending conferences, and sightseers who appreciate being within walking distance of major attractions. Families and couples also find the spacious rooms and amenities appealing for a comfortable stay. To enhance your visit, guests recommend considering Club Lounge access for added benefits and utilizing the convenient water refill station in the lobby. Be prepared for a lively atmosphere, especially during large events, and consider bringing warm layers as common areas can be quite cool.

Facilities & Amenities
Guests frequently praise the hotel's comprehensive facilities. The Club Lounge on the 29th floor is a standout, offering a wide selection of coffee styles, French pastries, and a sophisticated atmosphere with multiple big screen TVs and beautiful harbor views. The pool area, while described by some as small and occasionally windy, is generally considered a pretty place to relax, with cabanas and attentive service. Most guests appreciate that the pool is heated, though some found the water to be cold. The hotel also features a modern and well-equipped fitness center and a spa with a steam room and sauna. Convenience is further enhanced by the presence of a Starbucks in the lobby, ice machines, vending machines, and a refillable water station in the lobby, ensuring guests have easy access to refreshments.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its impeccable cleanliness and room comfort. Guests frequently highlight the exceptionally comfortable beds, often described as providing the best sleep, complemented by high-quality linens and pillows. Rooms are generally found to be spacious, well-maintained, and often offer beautiful views of the bay or city. The large bathrooms are a particular point of praise, featuring soaking tubs and separate showers. In-room amenities like robes, slippers, and automatic blackout shades contribute to a luxurious feel. While many guests report quiet stays, some have noted issues with noise levels from thin walls, particularly from adjacent rooms or the hallway, and occasional noise from the refrigerator or the strong air conditioning, which some found difficult to regulate and excessively cold.

Dining & Food Quality
Guest feedback on dining is largely positive, with the breakfast often highlighted for its variety and quality. The buffet offers a wide selection of fresh fruits, pastries, hot items, and coffee, with many appreciating the options available in the main restaurant, Ole. The Club Lounge breakfast is particularly lauded for its superb spread, including fresh fruit, chia pudding, and excellent coffee. The on-site Toro Toro restaurant receives strong recommendations for its delicious and unique menu, with specific dishes like the Arepas appetizer, ribeye, and La Bamba dessert being popular. The lobby bar and pool bar are also noted for their excellent drinks and attentive service, with guests enjoying the vibrant atmosphere. While most food experiences are positive, some guests found the restaurant menus to be less diverse or the food heavy, and a few noted that the pool bar food was just acceptable.

Location & Accessibility
The hotel's central location is a significant draw, offering excellent accessibility to various Miami attractions. Guests appreciate being within easy walking distance of Bayside Marketplace, Bayfront Park, and numerous restaurants and shopping options. Its proximity to the cruise port makes it an ideal choice for pre- and post-cruise stays, with many rooms offering views of the cruise ships. The hotel is also conveniently located near public transit, including the Metromover and trolley stops, providing easy access to downtown areas and beyond. While the location is highly praised for its convenience, some guests noted that parking is exclusively valet and can be expensive, though it is often described as efficient and professional.

Staff & Service
The hotel's staff and service consistently receive glowing reviews, often described as a highlight of the stay. Guests frequently commend the friendly, attentive, and professional demeanor of the entire team, from the front desk to housekeeping and bell service. The check-in process is generally reported as quick and smooth, with staff often going above and beyond to accommodate requests, including room upgrades for loyalty members. The concierge team is particularly praised for their knowledge and helpfulness in providing local recommendations and arranging activities. Housekeeping is noted for its efficiency and attention to detail, ensuring rooms are clean and well-maintained. Overall, the staff's commitment to providing excellent, personalized service creates a welcoming and memorable experience for guests.

Additional Information
Guests should be aware of several important details for their stay. The Club Lounge access is highly recommended by many, despite an additional fee, due to its extensive food offerings during breakfast and happy hour, and its quiet atmosphere. The hotel maintains a pet-friendly policy, even hosting special "Paws Patio" events that are popular with dog owners. Some guests noted that the air conditioning in common areas and rooms can be excessively strong, making spaces very cold, and that rooms lack a heating option. While generally efficient, elevators can experience long wait times, particularly during peak check-out periods or large events, leading to some frustration. Guests also frequently mention the absence of complimentary bottled water in rooms, though a convenient refill station is available in the lobby.