Hampton Inn & Suites Portland West

This hotel is consistently praised for its contemporary design and pristine condition, offering guests a modern and well-maintained environment. Its signature feature is the overall sense of newness and cleanliness that permeates the property, from the lobby to the guest rooms. The hotel is particularly well-suited for families due to its spacious accommodations and amenities like the pool and complimentary breakfast, and for business travelers seeking a clean, comfortable, and conveniently located base with good facilities. Pet owners will also find it accommodating. To ensure a comfortable stay, guests are advised to request a room away from the highway to minimize noise and to confirm pool availability, as it is occasionally closed for maintenance. Additionally, those considering extending their stay should clarify deposit policies upfront to avoid unexpected charges.

Facilities & Amenities
Guests frequently highlight the hotel's range of facilities that enhance their stay. The indoor pool is a popular amenity, often described as clean and heated, though some guests noted it can be small or occasionally over-chlorinated, and its operating hours may vary. A fitness center is available, with some guests appreciating the presence of a Peloton bike, while others found the equipment to be somewhat outdated or incomplete. Laundry facilities are a convenient option for longer stays. The hotel provides free Wi-Fi, though some reviews indicate inconsistent connectivity or a requirement to be a loyalty program member for access. Complimentary coffee and tea are available in the lobby around the clock, which is a much-appreciated touch.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing rooms as immaculate, well-tidied, and bathrooms as spotless. Rooms are often noted for being spacious, modern, and well-appointed, featuring amenities such as a microwave, mini-fridge, and coffee maker. The bathrooms are frequently praised for their size, with some offering walk-in showers and glass shower doors. While many guests found the beds comfortable and conducive to a good night's sleep, a significant number reported issues with uncomfortable, too-firm, or noisy mattresses. Noise levels are a recurring concern, with guests frequently mentioning disturbances from children running in hallways, sounds from adjacent rooms, and considerable road noise from the nearby highway, impacting sleep quality for light sleepers.

Dining & Food Quality
The complimentary breakfast is a prominent feature, often described as good, delicious, and offering a wide array of choices. Guests appreciate the variety, which typically includes breakfast meats, eggs, bagel and bread options, fresh fruit, and the popular make-your-own waffles. Some reviews specifically mention omelettes and sausages as highlights. While many found the food fresh and tasty, some guests expressed disappointment with the overall quality, describing it as average or minimal, and noted issues with items like lumpy oatmeal or tasteless scrambled eggs. A common complaint revolves around the replenishment of food items, with guests frequently reporting that popular options, including milk, syrup, and hot food, were not restocked promptly, leading to shortages during peak times.

Location & Accessibility
The hotel's location is widely regarded as convenient, particularly for travelers with their own transportation. It offers easy access to the interstate, making it a practical base for exploring the area. While not directly in the city center, it is typically a 10 to 15-minute drive to downtown attractions. Guests appreciate its proximity to various shopping amenities and restaurants, including a large grocery store within walking distance. The availability of ample free parking is a significant advantage, alleviating concerns about vehicle security and cost. Some rooms offer a unique view of a quarry, though others overlook the highway, contributing to noise concerns.

Staff & Service
The hotel staff generally receives positive feedback for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service provided, contributing to a pleasant stay. The check-in process is often described as quick and easy. However, there are notable instances of mixed feedback, with some guests reporting unhelpful or rude interactions, particularly regarding specific issues like pool availability or reservation discrepancies. Some guests noted a lack of transparency regarding hotel policies, such as the requirement to request housekeeping for extended stays or unexpected deposit charges when attempting to extend a reservation. Despite these isolated negative experiences, the overall sentiment points to a staff that strives to be accommodating.

Additional Information
Guests should be aware of certain specific aspects that may impact their stay. The hotel has a pet-friendly policy, which is a significant benefit for those traveling with animals. However, some guests encountered issues with ADA accessible rooms not being as described or previously reserved, leading to inconvenience for those with specific needs. Room design features, such as sliding bathroom doors that do not fully close or the placement of televisions away from the bed, were noted as minor inconveniences. On the positive side, the thoughtful design of shower controls placed opposite the showerhead allows for temperature adjustment without getting wet, and the provision of coat hooks in rooms is a practical touch.