Hampton Inn & Suites by Hilton Moncton

This hotel is highly regarded for its exceptional cleanliness and friendly staff, making it a popular choice for various travelers. Its signature feature, a pool with a waterslide, is a major draw, especially for families seeking entertainment and relaxation. The hotel's convenient location near shopping and dining, coupled with its spacious rooms and great breakfast, contributes to a comfortable stay. Business travelers appreciate the quiet environment and amenities, while couples find it a relaxing retreat. To enhance your experience, consider requesting a room away from the highway to minimize potential traffic noise, and be aware that pool towels may not always be readily available, so bringing your own might be beneficial.

Facilities & Amenities
The hotel offers a range of facilities that significantly enhance the guest experience. The pool with a waterslide is a standout feature, consistently praised by families and kids for its fun and cleanliness, often noting its daily deep cleaning schedule. However, some guests find the pool to be on the smaller side or the water cold, and there are frequent complaints about a lack of readily available pool towels. The fitness center is well-equipped, though minor issues like a non-working elliptical have been reported. Guests benefit from free Wi-Fi throughout the property, ensuring connectivity. Additional conveniences include ice machines, vending machines, and a water bottle refill station, which is a thoughtful touch. An ATM is also on-site, though some users have reported issues with transactions.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms as spotless and well-maintained. The spacious rooms, particularly the king suites, are appreciated for their ample space and modern decor, with many guests preferring the uncarpeted floors. While most find the beds comfortable and conducive to a good night's sleep, some guests report mattresses being too hard or pillows being uncomfortable, leading to back pain. Noise levels can be a concern, especially from youth hockey teams in the hallways or traffic noise from the nearby highway, though many rooms are noted for their good soundproofing. Bathrooms are generally clean, but some reviews mention issues such as a lack of shower wands, missing caulking, or squeaky shower floors. The air conditioning is effective but can be noisy, and some rooms lack basic toiletries beyond coffee and tea.

Dining & Food Quality
The complimentary breakfast is a major highlight for most guests, frequently described as delicious and offering a good variety of hot and cold options, including popular waffles and various protein selections. Many appreciate the diligent staff who work to keep the food well-stocked and the area clean. However, feedback on food quality is mixed; some guests report issues with cold food like sausage and hash browns, rubber eggs, or weak coffee. A common concern, especially during peak times, is the lack of sufficient seating in the breakfast area, leading to overcrowding. Additionally, some items may run out and not be replenished promptly, particularly towards the end of the breakfast service. The availability of gluten-free bread and a dedicated toaster is highly praised by those with dietary restrictions.

Location & Accessibility
The hotel's convenient location is a significant advantage for guests, offering easy access right off the highway. This makes it an ideal base for travelers, providing quick routes to various destinations. It is situated in close proximity to a wide array of restaurants and shopping centers, including a large retail store, ensuring guests have convenient options for dining and necessities. While the location is generally quiet and set back from heavy traffic, some rooms facing the highway may experience traffic noise. Parking is readily available on-site and is generally included, providing hassle-free access for guests with vehicles. The hotel is also a short drive from the city center, balancing accessibility with a slightly quieter environment.

Staff & Service
The staff at the hotel consistently receives high praise for being exceptionally friendly, professional, and helpful. Guests frequently highlight the quick check-in process and the staff's attentiveness to requests, such as providing extra amenities or addressing room issues promptly. Housekeeping is often commended for their thoroughness and thoughtful touches, ensuring rooms are well-maintained. However, some guests have reported less positive interactions, including instances of perceived rudeness or unresponsiveness to concerns like noise complaints. There are also mentions of a language barrier with some staff members, which can occasionally complicate communication and problem resolution. Despite these isolated incidents, the overall sentiment regarding staff and service remains overwhelmingly positive.

Additional Information
The hotel operates a pet-friendly policy, allowing guests to travel with their animals, though a fee applies. A notable aspect of the hotel's atmosphere is the frequent presence of youth hockey teams, which, while adding a lively dynamic, can unfortunately lead to significant noise issues in the hallways, particularly late at night, impacting the sleep of other guests. Some visitors have expressed disappointment upon discovering unexpected pool closures for renovations only upon arrival. While early check-in is often requested, it is not always guaranteed, though late check-out is available. Guests should be aware that some rooms may lack modern conveniences like USB plugs. There have been isolated reports of security concerns in the parking area, prompting advice for guests to ensure their vehicles are securely locked.