Hampton Inn by Hilton Ottawa

The hotel is a modern establishment that consistently receives praise for its spacious rooms and attentive staff. It's a popular choice for families and sports teams due to its comfortable accommodations and convenient amenities, including a highly-regarded complimentary breakfast. Guests frequently highlight the hotel's commitment to cleanliness and the overall welcoming atmosphere. For those planning a stay, it's advisable to utilize the underground parking for ease of access, and consider visiting the breakfast area outside of peak hours to avoid crowds.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. A notable feature is the indoor swimming pool, which, while sometimes described as small or cool, is generally clean and a hit with children. Guests also appreciate the well-equipped fitness center, providing ample opportunities for exercise. For connectivity, free Wi-Fi is available, though some guests have reported occasional instability. Each room is thoughtfully equipped with a microwave, a small refrigerator, and an additional sink, creating a convenient kitchenette area. The presence of laundry facilities on-site is a significant advantage for longer stays or families. Additionally, the lobby provides a 24-hour beverage station with coffee, tea, and hot chocolate, and some guests noted the availability of EV charging stations in the parking area.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms as spotless and well-maintained. The spacious rooms are a recurring highlight, often noted for their modern design and ample space, even for families. While most guests find the beds comfortable, some have mentioned them being too soft or having noisy springs, suggesting a need for occasional mattress updates. Room amenities like a Keurig coffee maker and a large TV are appreciated. Noise levels are generally low, contributing to a quiet stay, though some guests have experienced minor disturbances from the air conditioning/heating units or occasional noise from adjacent rooms. A few isolated reports mentioned issues like unpleasant bedding odor or ants, but these appear to be exceptions.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, often described as good, plentiful, and offering a wide variety of options. The menu typically includes hot items like eggs and sausages, along with waffles, cereals, muffins, and fresh fruit. While the food quality is generally praised, some guests desire more selection, such as additional vegetarian options or more fresh fruit choices. The breakfast area itself is frequently noted as being too small for the hotel's capacity, leading to crowded conditions and difficulty finding seating, especially during peak hours. Despite this, the breakfast staff are often lauded for their hard work in keeping items stocked and the area clean, even when overwhelmed by crowds.

Location & Accessibility
The hotel boasts a convenient location with easy access to the highway, making it ideal for guests traveling by car. It is situated within a short driving distance, typically 10-15 minutes, from downtown Ottawa, major attractions like museums and Parliament, and the VIA Rail train station. For those without a car, the O-Train LRT line is also easily accessible. The hotel offers free underground parking, which is a highly valued amenity, especially during winter months, providing secure and covered parking. While the immediate vicinity may not offer many walkable restaurants or shops, the hotel's proximity to a shopping center and its connection to an adjacent hotel with dining options provide convenience. Some guests noted the parking entrance can be confusing upon arrival.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and professionalism. Guests frequently highlight the warm welcome received at the front desk and the efficiency of the check-in process. The breakfast staff are particularly commended for their attentive service, often going above and beyond to assist guests and maintain a pleasant dining experience. Housekeeping is noted for its thoroughness, ensuring rooms are clean and well-maintained. Staff are also praised for their quick response to issues, such as room maintenance requests or accommodating late check-outs. The overall impression is one of a team that genuinely cares about guest satisfaction and creates a welcoming environment.

Additional Information
The hotel offers a pet-friendly policy, which is appreciated by guests traveling with animals, though finding suitable outdoor areas nearby might require some effort. Guests should be aware that housekeeping service is typically provided every two days, or upon request, rather than daily. The hotel is a popular choice for sports teams, which can sometimes lead to increased noise levels and crowded common areas, particularly the breakfast area and pool. While the hotel generally maintains a quiet atmosphere, some guests have noted that windows do not open, relying solely on the HVAC system for air circulation. The hotel also provides full-sized toiletries in the bathrooms, a thoughtful touch for guest convenience.