Element Miami International Airport

This hotel is a popular choice for its proximity to Miami International Airport, making it an ideal stop for airport travelers with layovers, early morning flights, or those embarking on cruises. Many guests appreciate the spacious rooms and the convenience of an in-room kitchenette, which provides a home-like feel. While the comfortable beds are frequently praised, feedback on overall cleanliness and staff friendliness is mixed. The hotel's signature feature is its reliable airport shuttle service, though some guests have experienced delays or limited operating hours. It caters well to families due to the room size and amenities, and business travelers benefit from its convenient location. To enhance your stay, it is advisable to confirm shuttle operating hours directly with the hotel, especially for very early or late travel, and consider requesting a room on a higher floor to potentially mitigate noise.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and comfort. Most guests appreciate the presence of an outdoor pool, though some have noted it can be cloudy or have limited operating hours, and a few reported it was not working during their stay. A fitness center is available, which some guests found well-equipped, while others mentioned broken machines or cleanliness issues. The free Wi-Fi generally works well, but some guests experienced connectivity problems, particularly with in-room entertainment systems. The elevators are a recurring point of concern, with many reviews mentioning slow service or multiple elevators being out of order, leading to long waits and inconvenience. In-room kitchenette facilities, including a dishwasher and a filtered water tap, are highly valued by many guests for their practicality during longer stays.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests praise the comfortable beds and the overall spacious rooms, highlighting them as clean and well-maintained. However, a significant number of reviews report issues such as dirty floors, unmade sofa beds, stained linens, and even the presence of insects or unpleasant odors, including a strong urine smell in some rooms. The bathrooms are generally described as spacious with good water pressure in the showers. In-room amenities like coffee makers are appreciated, but some guests noted a lack of basic toiletries or insufficient towel supplies. Noise is a frequent complaint, with guests reporting significant aircraft noise due to the hotel's proximity to the airport, as well as train noise and sounds from hallways, impacting sleep quality. The sofa bed is often cited as uncomfortable or poorly prepared.

Dining & Food Quality
The hotel provides a complimentary breakfast that receives mixed reviews. Most guests find it decent with a good breakfast variety, including hot options like eggs, sausage, and pancakes, along with pastries and fruit. However, some guests describe it as basic, with limited healthy choices, and many express dissatisfaction with the use of plastic cutlery and disposable plates, which they find wasteful. The on-site bar and restaurant offer a limited menu, primarily consisting of bar food or snacks, which many guests find overpriced for the quality. Some reviews mention the restaurant being closed or having very restricted hours, leading guests to seek dining options elsewhere. The food quality from the restaurant is frequently described as mediocre, with some specific dishes receiving negative comments.

Location & Accessibility
The hotel's primary advantage is its excellent location directly adjacent to Miami International Airport, making it extremely convenient for travelers. An airport shuttle service is offered, which is highly valued by most guests for its efficiency, though some have reported issues with punctuality or limited operating hours. The hotel is also within walking distance of public transportation options, including the metro station and Tri-Rail, providing access to downtown Miami. However, the immediate surrounding area is largely industrial, with very few walkable dining or shopping options, which can be inconvenient for guests without a vehicle. Parking is available on-site but is a significant point of contention, as it is managed by a third-party company and incurs a substantial daily fee, which many guests find excessively expensive and complicated to navigate.

Staff & Service
The staff at the hotel generally receives mixed but often positive feedback. Many guests commend the friendly staff, highlighting their helpfulness and attentive service, particularly from the shuttle drivers and some front desk agents who go out of their way to assist. The quick check-in process is appreciated by some, while others report issues with slow service, unhelpful staff, or problems with room readiness upon arrival. There are recurring complaints about a lack of communication regarding hotel policies, such as shuttle schedules or parking fees. Some guests experienced significant frustration with staff being rude, dismissive, or unresponsive to requests, particularly concerning room issues or lost items. Overall, while many individual staff members are praised for their professionalism, consistency in service can be an issue.

Additional Information
The hotel operates a pet-friendly policy, which is a notable feature for guests traveling with animals, though some reviews mention challenges with pet-related odors in rooms. While a cruise port shuttle service is advertised, several guests reported that this service has been discontinued or is provided by a third-party at a high cost, leading to feelings of being misled. Guests who are part of the rewards program often appreciate the benefits, such as potential room upgrades. The hotel offers early check-in and late check-out options, though availability can be inconsistent and some guests reported being told to wait for extended periods. There are significant concerns regarding lost and found procedures, with multiple reports of items left behind by guests not being recovered or even allegedly stolen by staff. Guests should also be aware of potential issues with unofficial taxi services operating outside the hotel, which some have described as scams. The hotel has undergone hotel renovations, but some areas still show signs of age or lack of maintenance.