Days Inn Hamilton

The hotel is frequently described as a highly problematic establishment, characterized by pervasive cleanliness issues, numerous broken amenities, and consistently poor service, particularly concerning security deposits. While its central downtown location and free parking are noted, these positives are often overshadowed by significant safety concerns in the surrounding area. The hotel is generally unsuitable for families or couples seeking a comfortable or secure stay. It may attract budget travelers due to its perceived low cost, but even these guests frequently express profound dissatisfaction. To mitigate potential issues, guests are strongly advised to bring their own towels and linens, and to exercise extreme caution regarding security deposits and any quoted early check-in fees, as these are recurring sources of dispute and alleged fraudulent practices. The overall impression is one of a property in severe disrepair, struggling with fundamental operational standards.

Facilities & Amenities
Guest experiences with the hotel's facilities and amenities are overwhelmingly negative, highlighting a widespread state of disrepair and neglect. Many reviews indicate that televisions are frequently non-functional, often requiring guests to use personal streaming devices or finding no solution at all. Wi-Fi connectivity is consistently reported as unreliable, and both heating and air conditioning units are commonly found to be broken or ineffective, leading to uncomfortable room temperatures. Refrigerators are often dirty or inoperable, and essential conveniences like ice machines and vending machines are almost universally reported as broken or entirely absent. Furthermore, advertised jacuzzi tubs are frequently found to be non-functional or unsanitary. While coffee makers may be present in rooms, guests note a consistent lack of provided coffee, cups, or other supplies. The absence of an elevator is a significant concern for many, particularly those with mobility issues, as it limits accessibility to upper floors.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms are consistently cited as major deficiencies, with guests reporting a pervasive lack of hygiene. Reviews frequently describe dirty rooms and stained sheets, with common mentions of blood, urine, and hair on bedding, leading many to question if linens are changed between guests. Bathrooms are often found to be unclean, featuring mold around bathtubs and on shower curtains, and lacking basic amenities like hand towels or face cloths. Unpleasant odors, including cigarette, marijuana, and musty smells, are commonly reported. A significant number of guests have reported encountering bedbugs or other bugs, resulting in bites and discomfort. Beds are frequently described as uncomfortable, creaky, or shaky, and room furniture is often noted as chipped, broken, or stained. Additional issues include leaking ceilings or AC units, missing light bulbs, and high noise levels from both outside traffic and adjacent rooms due to thin walls.

Dining & Food Quality
Feedback regarding dining and food quality is overwhelmingly negative, primarily due to the consistent absence of services that are often advertised. Despite claims of inclusion, breakfast is almost universally reported as not being offered at all. When any form of breakfast is available, it is described as extremely limited and of very poor quality, sometimes consisting only of basic items like sliced bread or cereal, served on unclean tables. Guests also frequently note the lack of basic amenities such as coffee or tea within their rooms, even when coffee makers are present. There are no mentions of on-site restaurants, bars, or room service that contribute positively to the guest experience, reinforcing the perception that dining options are virtually non-existent or severely lacking.

Location & Accessibility
The hotel's central downtown location is frequently mentioned, placing it within walking distance of some areas and close to amenities like a Tim Hortons. The availability of free parking is also noted as a positive aspect by many guests. However, these advantages are heavily outweighed by significant concerns regarding the surrounding environment. The area is widely described as unsafe and sketchy, with numerous reports of homeless individuals, drug users, and other questionable activity in and around the property, leading to feelings of insecurity. Guests also report considerable noise from street traffic, sirens, and general urban sounds, impacting their stay. Furthermore, the lack of an elevator presents a considerable accessibility challenge for guests, particularly those with mobility issues or heavy luggage. The hotel's exterior signage is often reported as broken or missing, making the property difficult to locate.

Staff & Service
Guest experiences with staff and service are predominantly negative, with numerous reports of unresponsive and unhelpful staff. Many guests describe interactions as rude, contributing to a highly unsatisfactory stay. A pervasive issue is the hotel's handling of security deposits, with widespread complaints of deposits not being returned, or guests being charged additional, unexpected fees. There are frequent reports of misquoted early check-in fees and a general perception of scamming or fraudulent practices by the establishment. Guests often face slow check-in processes, key card malfunctions requiring repeated trips to the front desk, and a consistent lack of housekeeping services, including fresh towels or linens. The hotel's management is frequently criticized for being unresponsive and difficult to contact, exacerbating unresolved issues and leading to significant guest frustration.

Additional Information
A recurring and significant concern for guests is the hotel's policy of requiring a high security deposit, which is frequently reported as not being refunded, leading to allegations of unlawful withholding and fraudulent charges. Many reviews suggest the property operates more like a rooming house or shelter rather than a traditional hotel, impacting the overall guest experience and sense of security. While the hotel is reportedly undergoing renovations, guests often find these incomplete or poorly executed, contributing to the dilapidated state of the rooms and facilities. The pet policy is also a point of confusion, with some guests reporting unexpected fees or a refusal to accommodate pets despite advertising. Additionally, some guests have reported negative experiences with the hotel's associated U-Haul service, particularly concerning refund processes.