Chateau Canmore

This hotel is recognized for its spacious rooms and suites, many featuring a fireplace and separate living areas, offering a comfortable and home-like atmosphere. Its signature feature is the stunning mountain views available from many rooms and the popular outdoor hot tub, which provides a relaxing experience with picturesque backdrops. The property is particularly well-suited for families and pet owners due to its accommodating policies and ample room configurations. Couples seeking a cozy retreat also find the amenities appealing. While the hotel is undergoing renovations, guests generally find it offers good value. To enhance your stay, consider requesting a room away from the railway tracks to minimize noise, and be aware of potential parking challenges during busy periods.

Facilities & Amenities
The hotel offers a range of facilities for guest enjoyment. The indoor pool is available, though some guests found it a bit cold or small, and noted issues with slippery steps. The outdoor hot tub is a significant highlight, frequently praised for its cleanliness, mountain views, and late operating hours, despite sometimes being crowded. A sauna and a well-equipped fitness center are also on-site, though the sauna has occasionally been under renovation, and the gym can feel cramped. Guests appreciate the complimentary coffee machine in the lobby, offering a variety of hot beverages. Free Wi-Fi is consistently reported as strong and reliable. However, the single elevator is often described as slow, small, and frequently occupied, leading to wait times. A secure ski lockup is also available for winter sports enthusiasts.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with many rooms described as clean, fresh, and well-kept, though some isolated reports mentioned issues like hair in bedding or dusty surfaces. Rooms are notably spacious, often configured as suites with separate living areas, and many include a microwave and fridge. While the beds are frequently praised for being comfortable, pull-out sofa beds are often found to be uncomfortable due to visible springs. The bathrooms are functional but sometimes noted as small or dated, with occasional reports of water damage or plumbing issues. A recurring concern is noise levels, particularly from the adjacent railway tracks, which can be loud and frequent, disturbing sleep for those in track-facing rooms. Some guests also noted thin walls, leading to noise from neighboring rooms or hallways.

Dining & Food Quality
The hotel features an attached restaurant, Chez Francois, which is highly regarded for its breakfast and lunch offerings. Guests consistently praise the food quality and the friendly staff at this on-site eatery, often taking advantage of the discount provided to hotel guests. However, the restaurant has limited operating hours, typically closing in the early afternoon and not reopening until the next morning, which can be inconvenient for guests seeking dinner options directly at the hotel. There is no room service available, and local delivery options are noted as somewhat restricted, meaning guests need to venture out for evening meals.

Location & Accessibility
The hotel boasts a convenient location that offers easy access to downtown Canmore, which is within walking distance, and is well-situated for exploring the surrounding area, including Banff National Park, via the nearby highway. Guests appreciate its proximity to various restaurants and shopping options. While the location is generally favorable, some guests found it a bit further from the main strip than anticipated. A significant aspect of the location is its immediate proximity to railway tracks, which is a frequent source of noise. Parking is available on-site but is often described as limited, tight, and challenging to find, especially during peak hours or late evenings, sometimes requiring guests to park off-site.

Staff & Service
The staff at this hotel generally receive high praise for their friendly, helpful, and professional demeanor. Many guests highlight the attentiveness and accommodating nature of the front desk team, who are often commended for their knowledge and willingness to assist with various requests. The check-in process is typically efficient, though some guests reported delays or unhelpful interactions, particularly concerning strict early check-in policies. A common point of mixed feedback revolves around housekeeping service; while rooms are generally clean upon arrival, many guests noted that daily cleaning is not provided unless specifically requested, leading to a need to ask for fresh towels, coffee, or garbage removal. The hotel's pet-friendly service is consistently appreciated by guests traveling with animals.

Additional Information
The hotel is currently undergoing renovations in certain areas, which guests note are much-needed updates to the older property. While these renovations can sometimes lead to noise during working hours or temporary closures of facilities like the sauna, many guests appreciate the hotel's efforts to modernize while maintaining its rustic charm. The hotel maintains a strict 4 PM check-in policy, which can lead to queues and frustration for guests arriving earlier. The pet-friendly policy is a significant draw for many, allowing them to travel with their companions. Guests also enjoy the complimentary coffee selections available in the lobby and the cozy fireplace in the common areas, adding to the hotel's inviting atmosphere.