Hotel Champlain Burlington, Curio Collection by Hilton

This hotel is highly regarded for its prime location directly across from Lake Champlain, offering stunning views and easy access to downtown Burlington. Its proximity to the waterfront and Church Street makes it an excellent choice for sightseers, couples, and families looking to explore the city on foot. Guests frequently commend the comfortable accommodations and the generally attentive service provided by the staff. The hotel’s recent renovations have enhanced its common areas, creating a more inviting atmosphere. To make the most of your stay, consider requesting a room with a lake view and be aware of potential additional fees upon check-in, as these are a recurring theme in guest feedback.

Facilities & Amenities
The hotel offers a range of facilities, including a well-equipped gym with an outdoor sauna, providing options for relaxation and fitness. Guests appreciate the convenience of complimentary coffee, tea, and water stations located on each floor, though some have noted inconsistencies in their cleanliness or functionality. A swimming pool and hot tub are available, but several guests reported issues with their cleanliness, temperature, or being closed for maintenance. Free Wi-Fi is provided, and the hotel offers complimentary bikes for exploring the nearby paths. However, some guests found the elevators to be slow, clunky, or noisy, impacting overall convenience.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many praising the extremely comfortable beds and high-quality linens that ensure a restful sleep. However, opinions on room size and layout are mixed; some rooms are described as small or having cramped bathrooms with unusual configurations, such as a separate sink area or lack of towel racks. Noise from hallways, adjacent rooms, or outside events is a common complaint, impacting the quiet enjoyment of the stay. While some rooms are noted for their cleanliness, others mention issues like stained carpets, dust, or mold in bathrooms, and a lack of in-room coffee makers or consistently working fridges.

Dining & Food Quality
The hotel features an on-site restaurant and a cafe, with mixed reviews on their offerings. The main restaurant is often noted for its focus on seafood, which can limit options for guests with dietary restrictions. The cafe, while convenient, is frequently described as overpriced for its limited selection of breakfast items, with some guests finding the food subpar. Many guests prefer the complimentary coffee from the floor stations over the cafe's offerings. The bar area generally receives positive comments for its atmosphere and drink selection. Some guests reported that room service was unavailable or limited, which was a disappointment.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of Lake Champlain, the waterfront, Church Street, and various shops and restaurants. Its proximity to the Amtrak station and extensive bike paths further enhances accessibility. Parking is available in an attached garage, offering convenience, though it typically incurs an additional fee. Some guests found the parking process confusing or reported receiving tickets despite paying. While the immediate area is generally safe, a few guests expressed concerns about the surrounding neighborhood at night.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests specifically commend individuals at the front desk for their accommodating nature, quick problem-solving, and smooth check-in process, even when faced with booking discrepancies. The valet service is also noted for its efficiency. While most interactions are positive, some guests reported inconsistencies in housekeeping services, such as missed cleanings or lack of replenished supplies. A few isolated comments mentioned instances of unhelpful or unresponsive staff, but overall, the team's dedication to guest satisfaction is a recurring theme.

Additional Information
A significant point of discussion among guests is the mandatory "urban resort" or "destination fee," which many found to be an unexpected additional charge that was not transparently communicated during booking. This fee covers amenities that some guests felt were not adequately utilized or justified the cost. The hotel is pet-friendly, which is appreciated by those traveling with animals. Recent renovations have visibly improved the common areas, but some guests noted that the updates did not extend to all rooms or address underlying structural issues. Security concerns were raised regarding the shared parking garage, with reports of car break-ins. A notable incident involved a guest reporting a sewage leak in their room, highlighting potential maintenance challenges.