Best Western Plus East Side

This hotel is highly regarded for its modern design and exceptional cleanliness, offering a comfortable and welcoming environment for guests. Its family-friendly pool area featuring a waterslide is a significant draw, particularly for those traveling with children. Guests consistently highlight the hotel's spotless accommodations, the quality of its complimentary breakfast, and the generally friendly demeanor of its staff. It is an ideal choice for families seeking a leisure stay, business travelers requiring convenient amenities, and visitors exploring the city. To ensure a smooth experience, guests are advised to consider bringing their own pillows if they prefer a softer option, and to familiarize themselves with the hotel's specific policies regarding early check-in and pool usage.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays, most notably a pool with a popular waterslide and a hot tub, which are a hit with children and families. While the pool water temperature is occasionally described as chilly and the hot tub as only warm, the overall experience is positive, though some guests note strict rules regarding water bottles and constant monitoring by staff in the pool area. A fitness center is available for guests to maintain their routines. The hotel provides free Wi-Fi, though some guests report occasional issues with speed or connectivity. The convenience of underground parking is frequently praised, especially during colder months, offering a secure and heated option, although surface parking is also available. Some guests noted the presence of an EV charger, but its functionality or availability was sometimes inconsistent.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms as spotless, neat, and well-maintained. The renovated and modern rooms are appreciated for their updated appearance. A significant highlight for many is the absence of carpet in the rooms, contributing to a cleaner feel and benefiting guests with allergies, though some note this can lead to increased noise from upstairs neighbors. Bed comfort generally receives high praise, with many guests reporting a restful night's sleep, although some find the pillows to be too firm or lumpy. Rooms are typically described as spacious, and many appreciate the convenience of an additional sink outside the bathroom. In-room amenities such as a fridge, microwave, and coffee maker are well-received. Noise levels are mixed, with some guests experiencing quiet stays, while others report occasional disturbances from street traffic or other guests.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often described as exceptional, amazing, and plentiful. The spread typically includes a wide variety of hot items such as eggs, bacon, sausages, and hash browns, alongside options like waffles, bagels, cereals, and yogurt. Many guests appreciate the availability of a specialty coffee machine offering various hot beverages. While the food quality is generally very good, some guests have noted that hot items can occasionally be served cold, and there are sometimes limited options for fruit or yogurt. The breakfast area can become quite busy during peak hours, leading to some congestion, but staff are generally efficient in refilling items and maintaining cleanliness. Some guests with dietary restrictions have expressed a desire for clearer labeling of ingredients and more plant-based milk options.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent base for exploring the city. Guests appreciate its easy access to major highways and its proximity to various amenities. A large mall is located directly across the street, offering shopping and dining options, and numerous other restaurants and supermarkets are within a short walking or driving distance. The availability of underground parking is a significant advantage, providing a secure and heated option, particularly valued during inclement weather. While the underground parking is praised, some guests note that spots can be limited or tight, and surface parking is also available. The hotel's position on a busy street means some rooms may experience traffic noise, especially on weekends.

Staff & Service
The hotel staff generally receive positive feedback for their friendliness, helpfulness, and attentiveness, with many guests highlighting their professional and welcoming demeanor. However, feedback regarding the check-in process and certain hotel policies is mixed. While some guests report quick and seamless check-ins, many express frustration with policies such as mandatory early check-in fees and strict requirements for damage deposits, including a refusal to accept debit or cash. There are also recurring complaints about the pool staff being overly strict, constantly monitoring guests, and enforcing rules like prohibiting water bottles in the pool area, which some find uncomfortable. Housekeeping is typically praised for maintaining cleanliness, though a few isolated incidents of overlooked room cleaning have been reported.

Additional Information
Guests should be aware of several specific hotel policies that frequently impact their stay. A notable point of contention for many is the hotel's policy against accommodating local residents, which has led to frustration and canceled bookings. The requirement for a high damage deposit can also cause inconvenience, especially for those not using credit cards. The strict pool rules, including the prohibition of water bottles and constant staff monitoring, have been a source of discomfort for some. While early check-in fees are common, guests often express dissatisfaction when charged even if their room is ready. Some guests have noted issues with the Wi-Fi being unreliable or slow, and there have been isolated reports of car damage in the parking lot with no camera surveillance. Additionally, the hotel's policy of providing only paper cups instead of reusable glasses or mugs is a minor but recurring complaint.