Best Western Kenner

The hotel is primarily recognized for its convenient airport proximity and the generally friendly and helpful staff who strive to assist guests. Its location makes it an ideal choice for airport travelers seeking a quick overnight stay before or after flights, as well as business travelers attending events at nearby convention centers. Families also find the hotel appealing due to its spacious rooms and the presence of a pool, despite its frequent unavailability. For budget-conscious travelers, the hotel often provides a good value proposition. Guests consistently highlight the comfortable beds as a major positive, ensuring a restful night's sleep. To ensure a smooth experience, it is advisable to confirm the operational status of amenities like the shuttle service and pool before arrival, and to thoroughly inspect your assigned room upon check-in for any maintenance or cleanliness concerns.

Facilities & Amenities
Guest feedback on the hotel's facilities is notably mixed, with many expressing disappointment regarding the frequent unavailability of key amenities. The pool, often advertised as a major draw, is consistently reported as being closed, unheated, or in disrepair, with some guests noting its indoor/outdoor design. Similarly, the hot tub is frequently mentioned as non-functional. The airport shuttle service, a primary reason for booking for many, is a recurring point of frustration as it is often out of service without prior notification. The fitness center has also been noted to have broken equipment. Guests have experienced issues with the elevators being slow, dirty, or out of order, leading to reliance on stairwells. Furthermore, ice machines and the business center are occasionally reported as unavailable, impacting guest convenience.

Cleanliness & Room Comfort
The overall room cleanliness and comfort receive varied reviews. While some guests find their rooms clean and quiet, a significant number report issues such as musty smells, sticky floors, stained walls, and general signs of aging and wear, including outdated furniture and frayed linens. The comfortable beds are frequently praised, contributing to a good night's sleep for many. However, AC performance is a common concern, with units sometimes being noisy or ineffective at cooling the room adequately. Bathroom condition is a frequent point of contention, with reports of mold, peeling paint, low water pressure, lack of hot water, clogged drains, and missing towel racks. Some guests also noted issues with TV functionality and insufficient lighting.

Dining & Food Quality
The complimentary breakfast is a consistent feature, though guest opinions on its quality and variety are mixed. Most guests appreciate the availability of hot food options such as eggs and sausage, with some mentioning bacon. However, many express a desire for greater breakfast variety, specifically noting the frequent absence of waffles and other continental items like bagels or a wider selection of pastries. The coffee quality is occasionally criticized, described as weak or unappealing, leading some to seek coffee elsewhere. While fresh fruit is sometimes available, its quality can be inconsistent, with reports of bruised items. Some guests found the breakfast sufficient for their needs, serving its purpose for a quick start to the day, while others opted to dine elsewhere due to limited choices or perceived greasiness, suggesting a need for healthier fare.

Location & Accessibility
The hotel's convenient location is a significant advantage, particularly its airport proximity, making it ideal for travelers with early flights or layovers. Guests appreciate being close to various nearby dining establishments, including fast-food options and local restaurants, as well as shopping options like Walmart. Its position also offers relatively easy access to New Orleans and the French Quarter, providing a more budget-friendly alternative to staying directly in the city. While parking is available on-site, some guests have reported concerns about its security or limited availability. The frequent non-operation of the advertised airport shuttle also impacts accessibility, requiring guests to arrange alternative transportation like taxis or ride-shares, adding unexpected costs and inconvenience.

Staff & Service
The hotel's staff consistently receives high praise for their professionalism and helpfulness, often cited as a highlight of the stay. Many guests commend the friendly staff and their attentive service, noting their willingness to assist with requests and provide a welcoming atmosphere. The quick check-in process is frequently mentioned, contributing to a smooth arrival experience. While most interactions are positive, some guests have reported isolated instances of unhelpful or rude behavior from certain front desk personnel or management. Despite these occasional negative experiences, the overall sentiment points to a dedicated team, including housekeeping staff, who work to ensure guest satisfaction and maintain the property, often making up for other shortcomings.

Additional Information
Guests should be aware of several important details that frequently impact stays. The hotel is undergoing ongoing renovations and updates, which can sometimes lead to construction noise or the temporary unavailability of certain facilities, often without prior notification. A significant concern raised by multiple guests is the presence of unpleasant odors throughout the property, including musty, mildew, or even tobacco and weed smells in non-smoking rooms. Furthermore, there have been concerning reports of bed bug concerns from several guests, leading to uncomfortable experiences and health issues. Some rooms have also presented accessibility room issues, lacking proper lighting or bathroom fixtures. Guests have also noted instances of water damage in parts of the hotel.